We placed both calls and emails to MidiLandís tech support division. MidiLand offers a toll-free telephone number, so our calls were not out-of-pocket.
For our first call, we told the technician that our system had come bundled without a Userís Manual, and asked if he could guide us through hooking up the system. The technician did so with complete confidence, and knew exactly what parts should and shouldnít be in the package, and where they all fit in. All in all, with the technicianís assistance, we had the system up and running in under fifteen minutes.
For our second call, we told the technician we were not receiving any sound from one of the satellites. He first had us check some general settings, such as the volume/balance on the soundcard, as well as the balance levels on the ADS 3000 decoder. Failing that, he had us check the wire connections both to the satellite itself and to the back of the subwoofer. He even made sure we had the wire connection polarity correct at the rear of the subwoofer. When our satellite still didnít work, he used a bit of problem-solving, and had is connect the troubled satellite to a different channel. Upon doing so, we told him it worked. He then concluded that there must be a circuitry problem with that channel somewhere, and offered to have the system replaced. Exactly what should have been done.
MidiLand's tech support staff were, on both occasions, knowledgeable, patient, and courteous. Hold times were minimal.
Our email has not yet been answered. It was a simple question, non-urgent, so itís possible it got ignored in favor of a more critical concern. Nevertheless, weíd still like at least some response.
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