Naturally any product is susceptible to defects, either caused by shipping and handling, incorrect configuration or other mishaps during installation or was actually shipped with a defect that has gone undetected by quality control. Other products need proprietary software to be able to function or require drivers or 3rd party software installed on your system to make them work. These products are equally prone to defects due to software incompatibility, bugs or simply by using the wrong software for the product.
So one of the most important things when buying such a product is to make sure it comes with a good instruction manual and is backed by technical support, either on the web or with a phone number you can call for assistance. And naturally the Quantum’ Atlas 10K II came with both. In addition to evaluating the workings of Quantum' Atlas 10KII we've also contacted Quantum technical support, posing to be a new customer who can't get the Atlas 10KII SCSI ID and other SCSI settings properly configured and up and running as it should be.
We called technical support and asked them if they could help us set up the Atlas 10K II. After being put on hold for about 15-minutes we were on the phone with a technical support engineer who, with help from a ‘How-To’ guide on their website, took us through a checklist of jumper settings and within 10-minutes we had our harddisk up and running. Overall it took Quantum technical support less than an hour to figure out what the problem was.
We’ve also emailed the same question to Quantum technical support and they got back to us within 48-hours , with a link to the user manual and the very same ‘How-To’ guide on their website, detailing how to properly setup the Atlas 10K II. Although 48-hours is pretty fast, we would’ve thought that email response would be a bit quicker, as quite frankly, sitting in the office with a brand new harddisk for 48-hours and cannot get it to work isn’t something we’d enjoy doing. So if you need a quick answer, we’d recommend calling technical support instead of emailing them.
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