Setting up and maintaining a NLE editing system absolutely requires good technical support. This is a necessity because video-editing devices such as the RT 2000 are extreme resource hogs when it comes to memory and PCI bus utilization. Configuring a computer system to function, as a stable and productive NLE system can be a daunting task without good support from the product manufacturer.
Luckily, in the case of the Matrox RT 2000 you are in good hands when it comes to support. First off, the Matrox web site is an invaluable resource for users of Matrox Video products. Secondly, Matrox telephone and email support technicians seem to have a very good grasp of the common problems associated with this product and how to solve them. Thirdly, there exists on both the Matrox web site and other sites a large group of RT 2000 users willing to help other users get the most out of their RT 2000 video-editing card.
The greatest support resource that Matrox offers is itís hosting
of the RT 2000 User Forums. These forums are the place to go if your looking for information, tips, tricks, support, advice or just about anything else to do with your RT 2000 video editing card.
Matrox support technicians and engineers actively frequent these discussion forums to give help and advice as posted problems arise. Matrox has also shown a strong commitment to improving the RT lineup of products. When problems are discovered on the user forums Matrox engineers take the time to attempt to duplicate the problem in house and then begin work on a corrective procedure. The RT 2000 Mega Pack 3.0 is a complex product to install and maintain and thankfully Matrox has shown a strong willingness to fully support this product.