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  CNC Generals Zero Hour Crashes to desktop with "serious error message" 
 
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Orlando Ferrante Nov 14, 2003, 09:27am EST Reply - Quote - Report Abuse
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Edited: Nov 14, 2003, 09:34am EST

Replies: 637 - Views: 197650
This one is driving me nuts! Have played Command & Conquer Generals fine until I installed the "Zero Hour" add-on pack. Now when I try to play a Skirmish map with all computers (Hard Armies), the game will play for about 10-15 miuntes while lagging horribly as the game progresses till eventually it crashes to the desktop with a "Serrious error has occured" message. I will post my computer specs in a moment, but I am running a Radeon 9800 Pro 128MB (Sapphire) and I am not over-clocking anything on the computer. I did find a .txt error message in the Zero Hour "Data" folder and it mentions an "access violation to virtual memory address, or something like that. I have played around with the page file, made it larger, moved it to another drive or partition and nothing has helped. Here is the error message:

Release Crash at Thu Nov 06 22:00:49 2003
; Reason Uncaught Exception in GameEngine::update

Last error:
Exception is access violation
WinMain at 4016e0
Error code: EXCEPTION_ACCESS_VIOLATION
Description: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Access address:0000002C was read from.

Stack Dump:
<Unknown>(-1) : <Unknown> 0x00567220

Details:
Register dump...
Eip:00567220 Esp:0012F8B4 Ebp:00000000
Eax:00000000 Ebx:00000000 Ecx:00000000
Edx:00000000 Esi:17F0FA68 Edi:17F0FA60
EFlags:00010216
CS:001b SS:0023 DS:0023 ES:0023 FS:003b GS:0000
EIP bytes dump...

Bytes at CS:EIP (00567220) : 8B 45 2C 8B D0 C1 EA 05 F6 C2 01 75 4E 8B C8 C1 E9 04 F6 C1 01 75 44 F6 C2 01 8B 5C 24 10 8B 4B


Current stack:

Anyone else getting this? Here are my PC scpec:

Windows XP Pro SP1 (All patched, DX9.0b)
400W Allied PS
ASUS P4P800-Deluxe (Intel 865 Chipset)
P4 2.4C HT, 800FSB
512MB DDR400 PC3200 CAS 3 Kingston RAM (Configured in Dual Channel Mode)
Sapphire Radeon 9800 Pro (Catalyst 3.9 drivers with default settings...nothing tweaked)
80G Westerrn Digital Hard drive 8M Buffer ATA100
Sound Blaster Live! (Latest drivers)

These are the things I have already done or tried:
Previously Had a RADEON 9500 Pro, replaced cause I thought it was defective.
Replaced the RAM
increased the page file size (doubled it) and also moved it
Changed AGP Aperture size to 128
Re-installing the Game from scratch, deleting all folders (Twice)
Re-installing Catalyst drivers 3 times
Defragged the drive
Optimized with Norton Utilities
Chaged the resfesh rates and screen resolution
Removed all graphics effects in the Game (including Heat effect)

If I reduce the number of opponents or change the difficulty from Hard Army to Easy or Medium it seems to reduce the chance of a crash and even runs smoother. I'm lost. Any ideas? Because EA Games, ATI or ASUS have none. Thanks people.


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Swarm 001 Nov 14, 2003, 10:10am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
TRY A DIFFERENT POWER SUPPLY!!!!!POWER SUPPLY IS VERY IMPORTANT THIS IS A MUST CHECK!!!!!, you seems to have tried a lot of options and thats good, but not so good as you fail to progress in solving the problem(often costly and disheartening too)

Also try: uninstalling WINDOWS after format, install zero hour on a fresh windows(no patches or any of that bullshit)and check if it runs, or uninstalling Computer dominator! (Norton) and......Try lending a motherboard from someone, could be the problem, (use some programs to test the memory subsystem and cpu for instability) generals is very heavy in these areas. And make sure no components are overheating! (generals likes to remind you of this whenever it crashes so im sure you have checked that, oh and dont forget to scan for a virus too!!!!)

To limit hardware problems, bull out components until you get to the bare minimum(including a soundcard) you need to run and run the game(if it doesnt crash add in components until it does)

Orlando Ferrante Nov 14, 2003, 12:31pm EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
Thanks for the advice Swarm001...I actually tried another Antec 300W power supply here with no peripherals attached except the Hard Drive, Video Card, and CDROM drive and it did the same thing. Maybe I should just buy an Antec 450W PS to try as well. I am also going to try 1GIG of RAM and see if I can reduce the call of the page file. I was hoping to avoid a format and re-install of Windows, but it seems like thats where I'm headed. I used to have a Gforce4 MX440 with the latest Detonator drivers installed before I went to the Radeon. I completelty uninstalled the Detonator drivers, but maybe there is still residue in the registry that is effecting the game. The temp of the CPU at the time of a crash is 116 degrees F. It was around 105 after I installed a beefier copper heatsink and fan. I don't believe the Radeon is overheating because it is not hot to the touch. I don't know of a way to monitor the temp of the Video Card while I'm playing. I will scan for virus or worms tonight, but I don't think I have any. I also will try to stop more programs running in the background to where only explorer.exe and systray.exe are running. See how it goes. I just wish more people would come forward if they are having the same trouble. Would make me feel a little better...:)

Orlando Ferrante Nov 17, 2003, 09:21am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
I have resolved my issue with the crash to the desktop and the "serrious error" message. I'll remind you that I have Hyper Threading enabled as well as PAT on this motherboard. I also have no over-clocking on either the processor or video card. This is what worked for me.

1.Updated my BIOS with the latest realse ver. 1012 (Asus just released this on Thursday and it dealt specifically with the MCH Memory Initialization Reference Code. This alone may resolve the serrious error message)

2.AGP Aperture 128

3.Disabled Fast Write feature in ATI Control Panel. Transfer rate stayed at 8X.(There is no option from what I can see in the BIOS to modify the transfer rate of AGP. If someone finds it, please let me know).
4.Display resolution: 1024x768, 32 bit color, 85Hz
5.In game graphics settings: Low, resolution set for 1024x768, game speed 40 or less (I will be testing Medium, and high graphic setting as well as other in game resolutions and game speeds).

Note: Game still lags when map is full and the bots are set to Hard Armies, but not nearly as bad as it was before the crash. Again, this is what worked for me and the BIOS upgrade which addresses the way the motherboard handles the memory could be the lone solution for many. Sorry I couldn't give a better test result. I should have tried the BIOS upgrade first. The Fast Write disabled is also critical. Enjoy!


Orlando Ferrante Nov 20, 2003, 07:43am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
Well...back to the ol' drawing board. It seems that I experienced the same crash and error message on a different map with all 7 AI players (Hard Armies) filled. There is a bug in this game that is only effecting certain combinations of Video Cards and Motherboards. I have already e-mailed seriouserror@eagames.com and thats all I can do at this point. I have raised the white flag.

Chris McNally Dec 01, 2003, 01:54am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
This game is very picky about memory-try taking out one of your dimms and see if that solves your problem.

Regards,

Chris McNally

Moderator - Hardware Analysis
E-mail: chris@hardwareanalysis.com
Orlando Ferrante Dec 01, 2003, 08:07am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
Hi Chris, thanks for the tip. I want to make sure I understand. You're saying to take one stick out and disable the "dual channel" configuration? I'm not sure if I mentioned it in previous posts, but I have swapped out my current Kingston Value RAM sticks out for a different vendor (2 512MB sticks), and it had the same results). I am alomst positive there is a bug in the the code and it has something to do with the way it handles instruction with the pagefile. I have been finding more and more people experiencing the same problem. But, I will take your advise and try it out tonight with a single 256MB stick. I'll keep you posted.

Chris McNally Dec 01, 2003, 02:46pm EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
That's right, just run it with a single Dimm. Asus don't seem to be able to get Dual Channel mode working for any of their boards-I had an A7N8X Deluxe based system which wouldn't play Generals at all with two sticks but ran perfectly with just the one.

I'm not saying that this is definately your problem, but it's the first thing I'd try. I look forward to hearing the result-good luck!

Regards,

Chris McNally

Moderator - Hardware Analysis
E-mail: chris@hardwareanalysis.com
Martin Madsen Dec 06, 2003, 08:20pm EST Reply - Quote - Report Abuse
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Edited: Dec 06, 2003, 08:35pm EST

 
>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
Hello. Im having the same problem. Im playing against 6 brutal bots and having 1 with me. And the crash also usually appears like 10 mins into the game. I've saved during some fights, and then after half a minut the game would crash. If i then start the game up again, load the game and do the exact same actions as i did before the crash happened, it doesnt make the game crash. Like if i dropped a nuke, the game would lag shortly (like 1 sec) and quit. I load the game again, drop the nuke but its not crashing...strange game.
But i dunno why the game lags that much.. it didnt do that in the first place. And i've also played endless hours against 8 bots without the game crashing. Its just something that has started to happend.

My specs

P4 2.4 HT enabled
Gigabyte 8knxp
Geforcefx 5900 Ultra with forceware 52.16
1gb Corsair Twinxpc3200
winxp pro with all updates from winupdate and service pack1a, Dx9.0b
Using newest Intel application accelerator RAID and newest Intel Chipset ulitity
Antec 480 w psu
Sound Blaster live! Digital
36.7gb Raptor Western Digital @ RAID 1 (i've the same error on my other hdd, i've four raptors, two in raid and two non raids)

These are the things I have already done or tried:
Installed the game on different harddrives
reinstalled windows
tried F6 and F8 bios versions (newest and standard)
Lowed the graphics settings to worst, changed resolution
defragged hdd and run chkdsk




Sorry for my poor english =)

s g Dec 09, 2003, 12:14am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
I have the same serious error crash problem when playing max enemies etc. I agree with the originator of this post that it has to be code. I use my configuration daily to edit video, composite in After Effects 6 pro, Photoshop CS and render and model 3d animation in Maya and 3d Studio Max-all of these with no problem. I know of 4 other people who have had the same problem. Apparently EA is releasing a patch for Zero Hour called the 1.1 update which may or may not address this issue. It is annoying since I have one map left to complete a sweep of defeating all maps against hard enemies. But the 10min mark holds true, same problems for me. Here are my specs
P4 2.26
Intel Motherboard
1gb Corsair DDR 2100 switched between Kingston as well
80 gb ATA 100 core drive
80gb RAID 0
Ge Force FX 5500 tried ATI Radeon 9000 pro and 9800 pro
No luck. According to a friend of mine who does web stuff for EA, the game was released pre-maturely and is full of memory leaks.
Email me if you find a solution.
Hasta

Orlando Ferrante Dec 09, 2003, 07:33am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
I love this game but it is really testing my patience. I am finding so many bugs in these skirmish maps and it is very disapointing. Under normal circumstances I would dismiss the bugs, but since I can't play certain maps the way the game was designed it makes me angry that EA Games would release a product with so many little bugs. Do they really care about the consumer? Could they at least put a blurb on their website or forums that they are aware of a problem with the "serious error message" and are working on it? I just want them to at least aknowledge it and not blame the consumer's hardware, configuration, drivers, or operating system. Anybody who is experiencing this error PLEASE fill out the problem report or write an e-mail to seriouserror@eagames.com and let them know about it. The more people report this issue, the more attention they will give it.

Fred S Dec 09, 2003, 05:09pm EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
Hello, maybe this doesn´t fix your problem, but i´m interested in what you think about this:

I´ve had this problem several times before. One day i played on a 8 player map (twilight flame)
against 6 bots, having one with me. When I fired my scud storm, the game lagged
for around 15 sec. and then crashed with the "serious error message".
I think it has to do with the RAM.

Here are my specs:
Asus A7n8x del.
Athlon 21oo
Albatron Geforce 4680
512 MB Infineon (2 x 256)
80 Gb Maxtor

That´s what i did:

I have a tool called "Tweak- XP" (i think you can download a trial version of Tweak-XP pro
from http://www.tweak-xp.de if you want to try out what i did, or use a tool with a similar function)
installed. It has a function called "optimizing memory", which shows you how much of
your memory is used and how much is free.

I started the same game again, tried to built everything like i did before, the buildings,
the scud storm... and the lag occured again! This time i paused the game, returned to
windows and launched the tool. I noticed that the free memory was reduced to around 20 MB,
so i ran the tool and after that i had around 200 MB free. I returned to the game and...
it ran normally! (i don´t know whether you can rely on the tool)

That´s why i think the game has a bug that somehow messes/fills
up your RAM continously until it is almost completely full without clearing the
old stuff that was stored before and isn´t used anymore.
I think installing more RAM doesn´t fix the problem; a friend of mine has 2x512 MB installed
and the error occurs on his system, too.
I used this trick several times before one day the problem disappeared from my system,
but i don´t know why exactly ( but i can remember i changed the position of my memory sticks
one day; but i didn´t update my bios).
I can´t tell why it only occurs along with certain Map- / Bot(s)- constellations
and/or only on certain systems.
That´s it, i hope what i wrote isn´t comlete nonsens.
I´m sorry for my poor english, i´m not a native english speaker.

Zee yoo

Orlando Ferrante Dec 10, 2003, 07:24am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
That sounds like you proved my theory that the game has serious memory leaks. They should not have released this game until they tested it thoroughly. I will try to download the Tweak-XP pro tonight and let you know what happens. By the way, I currently have 2x256 Kingston memory sticks that I upgraded to different manufatcurer RAM and 1GIG worth and you're right, it doesn't help. EA GAMES, FIX THIS CRAP!

Dec 12, 2003, 07:56am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
I get this error repeatedly when trying to run C&C:Generals Zero Hour. I've read many forums on this and still havent found a fix for it. Most people in this forum so far have complained about it crashing on them, which it DOES do to me during lan games at my local lan party (everyone else runs fine). The main reason im posting this though is that i cannot get into the game at ALL sometimes. It seems i have to reboot 10000 times in order to play the damn thing once, before it gives another "serious error" again, reminding me to check for the latest drivers, hardware overheating, virus, etc etc (bull****).
I have 512Mb of Ram. 120GB Western Digital hard drive, a Sapphire Radeon 9600 XT 256mb video card, 3x 80mm fans, 2x 120mm fans all running at full speed (doesnt matter, the side of the case is off anyway). 400 watt power supply, EPOX KT600 mobo (i can't remember the exact model numbers), and an Athlon XP. I honestly dont understand whats happening. I've reinstalled WinXp Pro 2 times so far, fresh installs each and i even tried different hard drives. i've replaced ram. ive replaced power supply, video cards (with an old gforce mx 440, ive even switched cases. its not the mobo because a friend of mine has his stuff running great most of the time, but gets this error maybe 1/10 times we play. i get it every time i try to play. anyone with knowledge of what's going on, please shout out. as for the game sucking ram, thats a possibility, because i checked my cpu usage and it was 100%. BUt that also happens when running BF1942 and other games, so im not sure whats going on. Anyone able to help, please lemme know!


Release Crash at Fri Dec 12 21:27:09 2003
; Reason Uncaught Exception during initialization.

Last error:
Exception is access violation
WinMain at 4016e0
Error code: EXCEPTION_ACCESS_VIOLATION
Description: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Access address:00000004 was read from.

Stack Dump:
<Unknown>(-1) : <Unknown> 0x004F8070

Details:
Register dump...
Eip:004F8070 Esp:001244F0 Ebp:041AC4C0
Eax:00000000 Ebx:00000000 Ecx:00000000
Edx:00956F90 Esi:041AC418 Edi:00000003
EFlags:00010246
CS:001b SS:0023 DS:0023 ES:0023 FS:003b GS:0000
EIP bytes dump...

Bytes at CS:EIP (004F8070) : 8B 41 04 56 8B 74 24 08 8B D0 0B D6 89 51 04 5E C2 04 00 90 90 90 90 90 90 90 90 90 90 90 90 90


Current stack:

Dec 12, 2003, 07:58am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
I also get this stupid error sometimes. I forgot to mention this before, but both errors were under my documents/zero hour/releasecrashinfo.txt. this is the second error i get in that file..

Release Crash at Fri Dec 12 20:53:11 2003
; Reason Error parsing INI file 'Data\INI\ParticleSystem.ini' (Line: 'ParticleSystem FlashBangBuildingSpark ')


Last error:


Current stack:


i would think it had something to do in game, but it outputs this about 50% of the time when i START the game (meaning i dont even get the main menu...just the splash screen. the other 50% its the main error everyone's talking about. EA GAMES HELP!

Give Homer Donuts! Dec 14, 2003, 07:22pm EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
EA games are getting more and more bugs. I have many C&C games and already experienced lots of problems with these games. From what i experienced, that EA makes its games mostly for nVIDIA videocards, with ATI, ppl would find alot of problems. For example, I've found out that many ppl are complaining about ATI drivers with EA games. I myself had a very annoying problems with ATI drivers, it crashes my EA games, freeze, make the screen blanked out with one color when playing Generals for along time. In CS (Counter-strike), ATI causes my games to be very uncomfortable, the screen looks wierd when i make a movement. Since i go back to nVIDIA videocard, no problem has been found yet!. I personally think that ATI doesn't provide a good graphics card as nVIDIA. Here is are system specs:

AMD XP 2600 (2.13GHz)
512 MB ram
nVIDIA FX 5200 128 MB
FIC motherboard
120 GB HD

Give Homer Donuts! Dec 14, 2003, 07:22pm EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
EA games are getting more and more bugs. I have many C&C games and already experienced lots of problems with these games. From what i experienced, that EA makes its games mostly for nVIDIA videocards, with ATI, ppl would find alot of problems. For example, I've found out that many ppl are complaining about ATI drivers with EA games. I myself had a very annoying problems with ATI drivers, it crashes my EA games, freeze, make the screen blanked out with one color when playing Generals for along time. In CS (Counter-strike), ATI causes my games to be very uncomfortable, the screen looks wierd when i make a movement. Since i go back to nVIDIA videocard, no problem has been found yet!. I personally think that ATI doesn't provide a good graphics card as nVIDIA. Here are system specs:

AMD XP 2600 (2.13GHz)
512 MB ram
nVIDIA FX 5200 128 MB
FIC motherboard
120 GB HD

Dec 16, 2003, 01:51pm EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
I dont think its the video cards, because i have an nVidia GForce 4 MX440, and i got the same errors. I believe that its just a bug that is in the game that, for some reason, affects systems with certain configurations differently. A friend of mine has a ATI Radeon 9500 and it works perfect, and he never gets errors in any of EA's games. He's a CS Fr3ak, and never complains. I'm just waiting for the patch to come out, and when it does, hopefully it will fix these errors.

Orlando Ferrante Dec 17, 2003, 11:09am EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
Well, I downloaded the new 1.01 patch for Zero Hour last night. I read through the readme.txt file to see what the patch addressed and to my surprise no mention of “serious error” message or crash. Which leads me to believe one of two things: 1. Not enough people are experiencing it. 2. They don't know how to fix it. However, I did notice some very cool maps that they added (besides the ones you can download, which they added as official maps). The readme.txt did mention something about adding the "-quickstart & -map" switches to the shortcut of the executable, but I did not see any evidence of this happening, so I added the switches myself to an existing shortcut. These shortcuts bring you right to the menu and disable the animated scenery in the background. The first thing I did was play the Twilight map in skirmish against 4 Hard AI Armies. This is one of several maps that produce the “serious error” message. I configured my options for “high” graphic settings (I have a Radeon 9800 Pro) 2 allies AI Hard armies on one team including myself, against 4 Hard AI’s on team 2. The game did not improve in performance for me, in fact, it lagged just as it did before I received a serious error message only this time I did not receive the ‘Serious Error” message! Although the lagging after 10-15 minutes is annoying in itself, I can put up with that for the time being just as long as I do not crash to the desktop with the “serious error” message right before I'm ready to destroy an AI's base. One thing I should note though: I noticed that if you set up a Skirmish match like I have mentioned and you do not start to destroy your opponent within 15 minutes, this gives the game an opportunity to build and build more units which aides in the “serious error” crash. It seems a bit lame that you have to “rush” yourself with the 10-15 minute time frame to begin your assault, but if it works, I’m all for it. I will continue testing the situation on other maps that were producing the error message, but as of this moment, I WAS able to complete a Skirmish against 4 Hard AI's WITHOUT a serious error message.

mikesy Dec 24, 2003, 01:35pm EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
Well frankly I'm extremely disappointed at EA Games' apparent irresonsibility with the release of this expansion pack. They've clearly not tested the game nearly as much as any piece of software deserves; I personally reckon they were in a hurry to get it out in time for a hungry Christmas Market. And this is the result.

To add to this, EA Games are refusing to accept there is a major development error in the game, and twenty minutes of search engine hunting has revealed forum only as my best source of figuring what's going on. It's absolutely despicable, but something you don't hear about too often December 2003 and something we must make as public as possible.

Leroy Sawatzky Dec 28, 2003, 10:26pm EST Reply - Quote - Report Abuse
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>> Re: CNC Generals Zero Hour Crashes to desktop with "serious error message"
I can't confirm that this will help anyone with the "serious error message", but I did notice that at least one other person mentioned that they couldn't get into the game at all some times.
It appears that Zero Hour has a problem with switching game resolutions. If your desktop resolution is not the same as the resolution you play the game in, it might hang on startup.
It appears to happen mainly with the 1.02 patch installed.
The type of video card doesn't seem to matter but the motherboard/cpu might.


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