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  Anybody here have problems with Fujitsu MPG3102AT IDE drives? 
 
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Bryan Guy Oct 26, 2003, 08:32am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Well, after talking with the lady at fuji about my HD problems, she said that there was nothing she could do (check my earlier post).

Typical.

Since our machines are Compaq, one of the other guys in the office started trying to find out what could be done about replacing these drives via Compaq. After he talked with about 9 people over there (passing the buck seems to be the Compaq/HP mantra these days), we got 50 dead drives replaced! We are still trying to decide if we want to be a part of the class action coming up soon. evidently, some of the pc companies are trying to right the wrong which is a good thing. so, i would guess that if any of you out there that bought manufactured pc's with the questionable drives, you should be able to get it replaced with no problems.

there is a utility on the compaq/hp site i believe that can be downloaded to scan for the drives that are bad. the utility only works for a fujitsu drive that has the problem model number, and won't run if the drive is a WD or other manufacturer.

so, if anybody bought bulk pc's from a manufacturer with the affected hard drives, give them a call and get your drives replaced.

end of line.

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Adam Gross Oct 27, 2003, 10:38am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
I had a bad one. Sent it back and got a replacement no problem via the online RMA form. Recieved the new drive. XP error log states that the drive contains errors. BRAND NEW!! how does this happen. I recieved an email as well as a letter from the law firm that is suing them. They are suing for $42.5 million to reimburse for HDD replacement costs.

Stelios Pappis Dec 07, 2003, 03:54am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
http://www.fujitsu.ca/download/hdd/gen_upgrade101.exe
Also work with me!!!! :-)))))

For the history:
I have a COMPAQ Deskpro PC PIII/833

When I create the disk to another PC (dell GX240) and try to boot from my compaq it doesn't work. I have tried this about four times, because it was difficult for me to transfer the gen_upgrade101.exe to compaq (new CAVIAR HDD, formated, new OS, no drivers for the modem etc).

It works only when I create the disk to COMPAQ (I transefed it with a Flash disk)

More Utilities:
http://www.fujitsu.ca/download/hard_drive.html#change

Thanks God! in there was all my life!

dave follett Dec 07, 2003, 03:54pm EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Warning to everyone here Fujitsu have had massive faults with their drives and everyone i know that has bought one within the last couple of years has had it grind to a holt.
My company took thousands back and managed to get some of them replaced, however i dont think they are replacing the drives any more Especially if they have passed the 1 year warranty stage. So if you do have one back it up now just tp be safe.

I will admit however I had one running for 2 years without hiccups and some of my customers have, but ive told them all the same thing as ive just told you, back up to be safe.

good luck
laters

Johan Rebel Dec 22, 2003, 01:28pm EST Reply - Quote - Report Abuse
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Edited: Jan 10, 2004, 12:02pm EST

 
>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
I have tried the slave configuration and the update utility, but all to no avail. I haven't tried the freezer trick yet.

I had 25 of these MPG3102AT drives. If by some chance you can get them to work just one last time, you can generally make an image of the whole volume, but in other cases they are dead as a door nail. I am pretty much convinced it is a question of pure luck whether you can coax them into one last dance. I am presently working on a Fujitsu MPG3102AT, one that was passed to me privately: it contains a database of which there is no copy!

The "tricks" mentioned above (different ide target, etc.) are probably not more effective than several random attempts spread over various days. You cannot apply the firmware update if the BIOS does not recognize the drive (have tried), and the upgrade does not prevent subsequent failure even if applied in advance (there is a weak claim to this effect in the upgrade notice); I had applied the upgrade to all my drives when they brought it out.

It is important to save your data at the earliest opportunity instead of muddling through with your drive. Unfortunately you are likely to make attempts to get the thing to work until it is too late: with foreknowledge nobody in their right mind would use a drive like this. And then you (may) embark on the long trek (surfing to Fujitsu or your PC manufacturer will not help) to discovering you are not alone, the Fujitsu cover-up and law suits, special "Fujitsu" rates at harddiskk recovery companies, etc.

Compaq provided spares for all 25 of my drives in the end (13 failed), under a recall plan that came two years late. (And not given much publicity -- you have to discover it yourself and overcome considerable bureaucratic obstacles; even the Compaq dealer eventually buckled under pressure to provide spare drives, without knowing that Compaq had meantime launched a program of its own).

Compaq had earlier insisted they could not provide me with spares: I had to pack the whole PC all the way over to the dealer, wait a month, get the PC returned (with the same model disk as spare!!!, which of course again failed after several months), and re-install all the sofware.

I was finally forced to replace the Fujitsu disks with harddisks I had bought at our own expense. We simply can't afford to comply with Compaq's conditions for claiming your warranty. Compaq probably adopts this strategy consciously because they know professional customers are cheaper off buying their own hard disks than returning busted pc's just to obtain a hard disk (under warranty). Shameful.

And an outrage that Fujitsu has left everybody in the cold: 4.9 million disks, you're talking in the order of a billion dollars worth of direct damage, and that's without multiplying for downtime, lost data, repair costs, re-installing all the software, grief, etc.

POSTSCRIPT: The program mentioned in the post following this one IS effective for (temporarily) reviving your Fujitsu and recovering your data. However, it is illegal to use it or to distribute it, and it is SECRET. And you need some technical knowledge to use it effectively.

FOOD for THOUGHT: Fujitsu sold these drives with foreknowledge of the problem (oxidizing epoxy on the cirrus logic chip which causes failure over time). They have a solution, but prefer to see hundreds of thousands of customers lose data worth thousands of dollars and/or months of work than to admit to the problem and hint at the existence of a solution, let alone offering some help. Ergo, Fujitsu treats its customers as the ENEMY. I in return would consider it fairly appropriate behaviour to burn a few of these executives at the stake. (I have had similar experiences with HP, Dell, and Compaq preferring to stick it to the customer, repressing knowledge of big mistakes even within their own internal organization, hoping it will pass, despite the fact that it is already a matter of public record.)

Peter E. Dec 23, 2003, 05:49pm EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
I found your forum while searching for a solution (that an old feller on pension can afford) to resurrect, at least temporarily, my dead HD.
My second/slave Fujitsu 40 GIG HD (MPG3409AT) suddenly decided to quit on me; it still was spinning (and still is when power is applied) but the BIOS doesn't recognize it anymore. Have lots of files and, more importantly, thousands of family pictures on this drive which was used for storage until all was assembled and ready to be burned on CD...
The last few months were spent checking out everything that I could find in regards to the Fujitsu HD controller chip problems, all the available programs were too complex/complicated or too expensive for me. It seemed that there is no way to recover my data without paying from $200 to $1,500+ to have it done for me by some company.
Have some hope now, I got very lucky yesterday and found the "Fujitsu MPG series HDD recovery tool version 2.02A" (by Fujitsu) for all their MPG series HDD drives:
MPG3204AH-E/MPG3409AH-E/MPG3307AH-E
MPG3102AH/MPG3153AH/MPG3204AH
MPG3102AT/MPG3204AT/MPG3307AT/MPG3409AT.

The recovery tool.exe file must be used to create the recovery tool on a floppy (boot) disk and there is a second file, a comprehensive PDF manual.
I didn't try it out yet, still am too scared, also don't want to contribute to perhaps make the drive unrecoverable. I am no expert and have to study the manual more to better understand the whole mess I'm in before trying it out. Perhaps someone with more technical knowledge than I have tries it out and posts the result...?
I will share this recovery tool with anyone who has this HD problem, but since I only have a 56K modem connection with limited monthly hours I can't send it away multiple times.
But I hereby give the webmaster permission to give my e-mail address to one person who either has a site from which one can download the tool and who is prepared to post the site's address, or has a high speed Internet connection and is willing to let others download it from his PC, or perhaps sends it via e-mail it to others who need this tool. If I receive the e-mail address I'll then send the two files (1.40MB) to the person recommended to me by this site's webmaster or moderator.
By the way, this tool is very rare and almost impossible to find, one also won't find it on any of the various Fujitsu sites.

Peter E.

Johan Rebel Dec 29, 2003, 07:16pm EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Peter E
I have tried to get in touch with you by leaving a message in your message box on this forum-website.
(Goto community, message box to check your messages). I am willing to correspond about you offer and post the tool somewhere etc., but I cannot get in touch with you. I am hesitant to post an email address here.

[to give my e-mail address to one person who either has a site from which one can download the tool and who is prepared to post the site's address, or has a high speed Internet connection and is willing to let others download it from his PC, or perhaps sends it via e-mail it to others who need this tool.]

Jan Bessai Jan 01, 2004, 07:22pm EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Hi,
finally. I'm happy to find this forum. I've spent so much time in getting my damn MPG3204AT work.
I hate Fujitsu.
But u know what is the gratest about this mess?
I got the drive from a prototype of a TV-Reciver with HDD. The prototype is from Grundig and called "Selexx".
The sames**t as describet allways happened when I was watching TV (and when it was getting exiting *damn*). After sending the "Selexx" to Grundig they returned it with a changed Mainboard and guess what ..
After getting angry about "Selexx" I completely disassembled it and took the drive for my secondary Computer. (you all know what happened)
Hmm today suddenly the drive was working fine for a time. I made more then 10 runs of a burn in test and it worked. Then I decided to make my own burn in test in C++. The Programm writes a textfile to the disk till you stop it, the disk is full or an error occours. After 4GB the old error was there again -_-. It seems as it allways starts sucking after writing of about 4GB.
The flash tool from their homepage sais that no upgarde was necessary. I'd like to know what happened if I could get the firmware deleted and reinstalled with this tool. Or maybe if I found a tuned firmware version which for example slows it to 4200 RPM. Does anyone know how to write such a file or where to find it???
I can't give up hope to repair this Miss Produced Goofy³ 20 GB 4 a timemess (MPG3204AT) Hard Disk.

Jan Bessai Jan 02, 2004, 11:33am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Hi,
today I tried to lowlevel format the Disk, it chrashed again while the formating -_-.
Hmm I'm seriously thinking that Fujitsu has integrated a counter into the chips which counts the rounds and after enough rounds that the waranty is lost the drive chrashes. I know the same thing from Epson printers (no joke) which only print a number of pages till they crash. If i were able to I would try to dissasemble the firmware and look if there is something wrong in it. I suppose it isn't a hardware error.

*being very happy that I never had any usefull Data in the drive*

Matthias Schulz Jan 06, 2004, 11:12am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Hi,
the same happened to me today. The MPG3102AT drive (about two years old) wasn't recognized anymore. I had to reset the computer about twenty times to get the drive back, then Fujitsu's update (see above) didn't work ("...not necessary!..."). I started Norton Ghost to burn an image on CD (after resetting the computer again and again), but after one CD the Fujitsu disappeared again. To copy at an higher speed, I started Norton Ghost again, while having connected the Fujitsu at the CD drive's connector (jumpered as "cable select"). I forgot: I had to reset the computer for several times again...
Then the Norton Ghost worked well, wrote an image on another harddisk, and although the Fujitsu made some strange noises, I got an 100% recovery success.
Thanks to you all, as otherwise I would have spend much more time on this ugly device!
Best regards,
Matthias

Fuji Tech Jan 10, 2004, 04:23am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Want to recover your Fujitsu Hard drive MPG3xxx series 10 - 40GB AT & AH. ?

I need the firmware patch for Maxtor IDE drives and will exchange the Fujitsu solution
for this.

Please everyone - If you value your data on your Fujitsu MPG hard drive -

Do not apply any power to the drive after it fails to recognize in the BIOS - PLEASE !!!!

Every time you power up your drive you wreck the microcode some more and you will
destroy any chance of getting your data back after some 5+ attempts.

mail me : fujitsu@webmail.co.za

If you run W2K, Me, XP and you get drive read / write errors or a freeze - shut down your computer
and never power the drive up again until you know the procedure to get your data off the Fujitsu.

Please trust me I have seen many Fuji MPG3xxx wrecked by the amateurs


Jan Bessai Jan 10, 2004, 08:16am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
So you say, you know a solution how to get them work corectly again? Or only one how to backup data?
I'll be helping u searching for ure Problem if you know how to make the work ->correctly! again.

Johan Rebel Jan 10, 2004, 12:14pm EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Regarding the post by the Fuji Tech

> Please trust me I have seen many Fuji MPG3xxx wrecked by the amateurs

Isn't it more accurate to say wrecks that you unwittingly bought from Fujitsu?

>Shut down your computer and never power the drive up again until
>you know the procedure to get your data off the Fujitsu.

Shut down your computer is sound advice, if indeed there were a procedure to recover your data from Fujitsu. ???!!! Perhaps you can provide a URL.

I have spent countless hours searching the web, pressuring the Compaq dealer via the Purchasing department, etc. etc., know lots of other people with scores of these drives, have had all the drives replaced by Compaq, but I have never come across even a dust speck of help from Fujitsu.

Teet Hiob Jan 17, 2004, 06:29am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Hello all,

Just want to tell you all who lost data that after trying all tricks (freezing, swapping PCB-s, connecting to 5 different PC-s, tested 5-6 data recovery software, upgraded firmware etc etc) I found the Fujitsu HDD Recovery Tool from address: http://www.sunpig.com/martin/archives/2002/12/10/the_dead_disk...es_part_3/
And I managed to recover all my 15GB data from broken Fujitsu MPG320AT-EU!!!!!!!!!!
That's just unbelevable but it worked! I didn't followed the exact user manual process description and I had to restart computer several times but at last bios recognized my broken HDD and I was able to copy all data to another correct HDD by using Windows Explorer copy-paste! After my disk died last year I read all forums about that and was 100% sure my data is lost.
Superthanks to guy named Frankly who shared this amazing Recovery program!!!
Direct link: http://stephan.win31.de/rare/Fujitsu-RecoveryToolV202A.zip

Hope my experience can help somebody to recover lost data.

Regards,
Teet

ZACH CAREY Feb 09, 2004, 07:48pm EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Guess what!! I have this drive too and for no reason it just stopped working. I tried the firmware update but it said it was no need to be updated.

Paul James Feb 27, 2004, 04:13am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
The firmware only works when the drive is starting to deteriorate. It is actually the engineering area of the disk that dies, not the firmware and this has to be recovered by data recovery specialists.

chris hitchon Mar 13, 2004, 09:04am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
I have just used the recovery procedure on a 10 gig fuji and it works! I downloaded the patch, made the floppy, booted the machine whith only the Fuji hard drive. The floppy did its stuff and reported there was nothing wrong with the disk (but the patch was a Fujitsu release!). after that the disk worked fine, and is still working 2 days later. I am just waiting for it to fail, as I have recovered all data.

Teet Hiob Mar 16, 2004, 06:51am EST Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Hey,
Just wanted to say my HDD still working since I wrote the message here. I do not trust it but I can use it for temporary purposes...

Shirish Trivedi Apr 15, 2004, 09:19am EDT Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
I have Fujitsu MPG3102AT-B and it does not spin any more !

Can somebody tell if I can use the PCB (Controller Board) from Fujitsu
MPG3102AT-C or MPG3102AT-E and make my drive work ?

What are the differences in -B, -C and -E versions of these drives ?

Thanks for all suggestions!

Teet Hiob Apr 15, 2004, 04:31pm EDT Reply - Quote - Report Abuse
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>> Re: Anybody here have problems with Fujitsu MPG3102AT IDE drives?
Hello,
My HDD was even MPG320AT-EU version. I suggest to check this from Fujitsu website! They must have some specifications there!



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