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  "delayed Write failure" on Maxtor 40gig ATA 133 drive 
 
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John Zorn Jul 01, 2003, 09:36am EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
Maybe it can help : I've got also the "delayed write failed" error if I turn on the option "enable clear page file at shutdown" from TweakNow...

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Richard Dzeng Jul 01, 2003, 02:31pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
Similar problem. NF-7S system, the Seagate 120GB and the Western digital 120BB. I got the Raptor 10k hard disk, along with the ATI radeon 9000. Similar problems. Hadn't thought about the "system cache" setting as a problem yet, nor the ATI radeon setting. I've reformatted WindowsXP numerous times, like 20 times or so.

Vadim Rapp Jul 03, 2003, 01:59pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
after reading of all this, it appears that there's no unique recipe, everyone is pretty much on his own. Mainly it's all spinning around ATI drivers and disk cache settings.

I would suggest that we bug Microsoft and ATI as hardly as we can. Open Help Center and open a free support incident with Microsoft. Sure thing, they will advise to disable all programs on start etc. etc., usual tech support bull, but, as far as I know MS, if multiple reports come in on the same topic, they may begin to look in it more seriosly. ATI support is also notorious for their bouncing, but again, perhaps there's some threshold number of calls that would trigger more attention. Open incidents, email send a message at http://apps.ati.com/driverfeedback/. The more we scream, the better our chances are. If we continue to go in circles on our own, reinstalling XP 100 times in 100 different combinations, it will go on and on.

Suren Raju Jul 03, 2003, 07:15pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
Hi folks,
I just found a new MSoft-KB Article which explains this error- event ID 50- "Delayed Write Failed" problem in detail. Article # 816004, applies to Win 2K Pro, Win 2k Server, Win 2003 Server, and (by implication, also to Win XP). I believe this proves that (at least in my case), the faulty component is a bug in Windows cache-manager(part of memory Management), not the disk-driver or hardware. I am posting this to the forum so that ALL of us can check our systems, and if necessary, lodge a request for help to Microsoft. In many cases, we do NOT have a way to diasable disk-caching if the disk-drive is mounted on an add-on controller.

I have experienced this over several months, on different hardware combinations(motherboards/2 types of IDE-disk-drives and even on one older, Adaptec SCSI disk-drive). On all my computers, it is a disk-drive placed on an ADD-ON controller, not the built-in EIDE cntrlr. Yes, it is more frequent on Win XP but also occurred on Win 2K, usually when when the system is doing "heavy" writes, as in NTBACKUP, or Windows Install/updates. A few months ago, I spoke to Microsoft Tech Support, and they could not help me more than the articles which I had already found on their KB. In fact, they seem NOT to want to deal with this subject, passing it off as a hardware or firmware problem. I also called Maxtor Tech support, about their Promise/Maxtor Ultra ATA 133 controller, which regularly produced this error for me. Maxtor says they are aware of the problem, but it happens USUALLY for one or more of these 4 reasons: (1) MBoard is not PCI 2.1 compliant (2) Ultra ATA controller is not installed on a BUS-Mastering PCI-slot (usually slots 1 o2, sometimes could also be slot 3). (3) Drive is connected with a faulty UDMA cable, or it is not 80-connector cable. (4) They also said that the method of formatting the (large) disk is also a factor.
Maxtor says I can call them back if I verify that none of these 4 conditions are true for me. . They recommend using MaxBlast ver 3.0 utility to format and create NTFS partitions, which is what I used. So far, none of the above factors applies to me, so I will contact Maxtor again, to see what Windows-specific parameter( or Microsoft software bug) is a causing this problem. Personally, I have also seen some MSKB articles(e.g. 330174) on MSOFT Kbase, where Microsoft has admitted their drivers (e.g for VIA chipsets - VIAIDE.SYS) are to blame, and there is a bug in Win XP where the same D-W-F error is produced over Network drives, (see MS-KB Article # 321733)

Finally, as I mntioned at the top, PLEASE READ the new Msoft-KB article number 816004, reviewed on 6th june 2003.
Regards, let us know what you found.
Suren

Vadim Rapp Jul 03, 2003, 08:12pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
> I believe this proves that (at least in my case),
> the faulty component is a bug in Windows cache-manager
> (part of memory Management), not the disk-driver or hardware

Sorry, but I don't see how this article 816004 might prove anything. It only describes the format of the hexadecimal information about this error in the event log. It does not say that anything is faulty, does not name the reason, does not provide a solution. Its title is "Description of the Event ID 50 Error Message". What's useful in it?

Suren Raju Jul 04, 2003, 04:05am EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
Vadim, I discussed this error (event ID 50) yesterday, again, along with MS-KB articles 816004, 281762 & 813861 with someone else who has a similar situation to mine. I also spoke about it to Maxtor technical support. We think the meaning of the article 816004 is that the Windows filesystem cache-manager behaviour (i.e. unconditionally flushing the cache-buffer) is responsable for the Lazy-Write-Failed error.
OR,possibly, one of the Windows Disk-drivers has a bug which is preventing the Cache Manager from working properly(drivers like - DISK.SYS, ClassPNP.SYS, VIAIDE.SYS - see MSKB articles 281762, 813861) Microsoft KB says that bugs mentioned for Win XP will be properly corrected in the NEXT service pack, currently only hotfixes are available for one faulty disk-driver.
I will try and risk changing the default setting (in Win XP Performance options) to allow more memory for system cache. After that, I'lll try running WinXP (ASR)Backup of system Disk after that, to see if this fixes (rather than worsens) the problem.

In article 816004, the 1st paragraph explains that the error "Delayed Write Failed" (for event 50) takes place whenever the software (filesystem) cache manager cannot write all the data to the disk, ...BUT it still flushes data from the cache buffers, and so the data is lost. The error is not due a failure in the hardware cache of the disk-drive or controller.

My computers use correct UDMA cables and a Bus-mastering PCI-slot (slot #2). We do not have any ATI video-cards, nor use PC's for gaming, and (so far) have not used ANY Windows Registry tweaks. The disk-drives are all UDMA mode 6 (Ultra ATA 133) compliant, and the error always occurs during "heavy" writes, as in disk backup, Windows update, or the initial Windows installation, when the disk is very busy.Error does not occur during normal file copying or disk updates.

I have been able to (so far) stop this error from IDE and SCSI disks only by disabling the option: "Enable Write Caching on the disk" for those disk-drives, within the Win2K or XP Device Manager. But I have not found a way to use this technique for disk-drives which are mounted on an add-on IDE/ATA controller like the Promise Ultra ATA 133, because in this case, the "write-caching" checkbox for those disks (within Windows Device Manager) is preselected and DIMMED out.. We have selected the default option, (available within Device Manager), for the the Promise Ultra ATA controller, to "Pass windows flush drive-cache-commands to disk-drives", as recommended by Maxtor, but Windows still shows Write-caching as "enabled" within the Device manager.

For such cases, as a workaround, we need a way to Disable the windows-based write-caching for disks mounted on the U-ATA 133 disk-controllers, or to decrease the UDMA mode from the faster UDMA 6 to 4. Otherwise, we may have to depend on Microsoft for help, unless the hardware manufacturer can supply new drivers.
Suren

Vadim Rapp Jul 04, 2003, 11:39am EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
Suren, you mean that the error in windows is that it flushes the cache even though the write faled, and that's what Microsoft will be fixing. Right?

I still think that there's another error there - not in the reaction to the failure, but the failure itself. In my situation, everything worked OK with RADEON 9600 (which I tried and then decided it's not worth the money), but once I changed the card back to 8500, "delayed write failed" happened literally on every operation. Could it be something hardware-related? I say no.

Also, my system was booting all right, with the usual highly-intensive i/o, and successfully. Once it got to the login screen, "delayed write failed" began to hit.

From the reading of this thread, I've got an impression that this is more or less typical. The reason that triggers it might be different, but there's definitely some bug between file cache and possibly agp driver. I would prefer Microsoft to find that bug, instead of forcing all of us into disabling the write cache.

Suren Raju Jul 04, 2003, 01:18pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
Yes, to both of your points, except that I do not know whether Microsoft will actaully resolve this problem that they acknowledged, in Article 816004. As far as UDMA-related bug-fixes, they have only referred to it, for very few specific hardware combinations, at the disk driver level, (VIAIDE.SYS) , e.g some kinds of motherboards with VIA chipsets. I am not sure if Microsoft has certified th Ultra ATA 133 (UDMA 6) driver from Promise Technologies, or a similar one (UDMA 5 or 6) from Western DIgital. But we are forced to use these vendor-supplied drivers because they updated and certfied for the disk-controllers and UDMA disks. There may be a bug in these disk-controller drivers, or in the UDMA BIOS(firmware) itslelf, occurring whenever there is heavy disk activity.
I tried increasing the size of System cache (under Win XP Device manager) last night, but when I did a disk backup, the error (event ID 50)re-appeared, a little later than before.
As regards the O/S driver level, for Windows 2000 /XP, Microsoft has found (and fixed) a bug in ATAPI.SYS, MRXSMB.SYS and RDBSS.SYS, with new drivers. But they've not talked about a fix for the type of Delayed-Write-Failed that we are experiencing, especially under Windows XP.
Suren

Vadim Rapp Jul 04, 2003, 02:13pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
BTW, speaking of the write cache with NTFS in XP, you may find interesting these discussions on StorageReview


http://forums.storagereview.net/index.php?act=ST&f=2&t=3200

and

http://forums.storagereview.net/index.php?act=ST&f=2&t=7228

. Jul 10, 2003, 02:26pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
I was having the same "delayed write failure" on 2 of my Maxtor 80gb ATA 133 drives. I'm running them on separate channels on a raid controller built-in to my Gigabyte motherboard, in a RAID 0 configuration. I tried rebuilding my raid with different size clusters, but the error keep on coming. I use rounded shielded ATA133 IDE cables that have a grounding wire to connect my drives, I also put both of these hard drives in Vantec EZ-Swap removable hard drive coolers. The errors would seem to pop up when ever I was writing large files (500mb+) to the drive, and some times it world start creating events in my event viewer that my stripe set disk's firmware was out of date. So yesterday I tried removing my hard drives out of the Vantec EZ-Swap removable hard drive coolers that are designed for ATA133 operation, and connecting them directly to my IDE cables, and I also install the Maxtor Big Drive Enabler that patches XP so it can address the whole 150gb striped drive.

Well I sent tons of large files to the drives that would normal cause the error, and since I removed them out of the Vantec EZ-Swaps I have seen no errors at all (ie delayed write failed, out of date firmware). Actually I have never seen the drives work as fast or stable. So I called Vantec yesterday and spoke with there tech support people, and they said that other people have reported similar problem with there product. I can only assume that there is a design problem with the Vantec EZ-Swap product when the drives have to operate in Ultra DMA 6 for ATA133 there is some kind of signal lost in the connection to the drive.

My system spec:
Gigabyte GA-SINXP1394(GA-8SQ800 Ultra2)
1gb EEC DDR400(PC3200)
Intel P4 2.8 GHz 533FSB
ATI All-In-Wonder Radeon 8500 DV
2, Maxtor 40gb ATA133 Hard Drives
2, Maxtor 80gb ATA133 Hard Drives
52x TDK CD-RW Drive
16x DVD/CDROM Drive
Antec Power Supply
Rounded IDE ATA133 shielded cables w/ground wire


Also I'm looking for different hard drive coolers (prefered removable) for my hard drives. I'm currently looking at:

Enermax UC-106TMFA Aluminum Mobile Rack
Cooler Master DHC-U43 H.D.D Cooler
HardCano III Hard Disk Drive Cooler A1282

If anyone had used these products in ATA133 mode send my an e-mail, let me know what you think about these products. E-mail: viperspin@msn.com

Vadim Rapp Jul 18, 2003, 05:37pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
Here's a response from ATI on my submission.


=====================
Thank you for contacting ATI Customer Service Canada.

------------------------------------------------------------------------------
Your email has been assigned:
TicketGUID:{62AECAAE-A29A-11D7-A576-00508BE2D04}

Please include the above identifier in all future correspondence
relating to this ticket. Note: The TicketGUID identifier must appear
in the message body, not in the subject line.
--------------------------------------------------------------------------------

Regarding Delayed Write Failed error after installing ATI Enhanced drivers.

This issue can affect any device driver install under Windows XP. The issue is not specific to ATI.

In some instances, after installing the ATI display drivers, the error "Delayed Write Failed" will appear after restarting Windows. Not all configurations are affected.

In most instances this is a result of changes to the Virtual Memory and Memory Usage settings in the System Properties. Change the Memory Usage setting back to the default value of "Programs" will prevent the error from occurring. Also, you should set your Virtual Memory to system managed.

- Open the System Properties
- Select the Advanced tab
- select Settings under Performance
- select the Advanced tab
- select the "Programs" option for Memory Usage

Regards,

Customer Service Canada
ATI Technologies, Inc.
http://www.ati.com
=====================

helpful, isn't it. ATI's "award-winning" technical support strikes again.

Eldin Didic Jul 24, 2003, 11:03pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
Hi guys,

I’ve had the same problems as most of you. The main difference between my configuration to the rest is that based on SATA (with the problem).

System Specs:
Asus P4C800 motherboard
P4 2.4GB 533FSB
512mb Kingman DDR400 Memory
SATA 120GB Seagate drive (plugged in as third IDE)
PATA 80GB Seagate HDD (plugged into primary IDE)
Tyan Tachyon Radeon 9700 Pro
Sound Blaster Audigy Platinum EX
RealMagic XCard

I previously had another Seagate 120GB SATA drive which I thought was faulty, and was failing more that the current drive. When I spoke to Seagate they said they never heard of the problem before.

Please fix MS!!!!

Eldin Didic Jul 24, 2003, 11:06pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
ahh I forgot.. i'm on windows xp sp1

Tony Ivanov Aug 05, 2003, 08:28pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
I receive this "delayed Write failure" on a network mounted drive. My guess would be that the OS posts a Lazy write, then the driver is responsible for completing the write (or multiple writes as directed by the OS). If it is unable to complete any of the writes, it reports back to the OS and the OS reports the error.

So I guess there might be a question as to wheter it is a driver problem or an OS problem. If I were Msft, I would suggest that the Lazy write feature is working properly, and you get what you get. If you don't want these unrecoverable background writes, then don't rely on Lazy write...if that's possible! :-) Also, it seems to me that a driver could be written in such a way as to never fail in this Lazy write situation...but that means if there were a true problem writing to the media, then write operation may hang forever. That in mind, driver writers will have to write more clever drivers.

In my case, it happens when I forget to close out my Outlook which is in the process of writing to a huge .pst file living on a Samba mount. Then I unplug my laptop from the network and go home.

I would very much love to find out where to go to get this resolved and I will surely visit the Msft page to report the bug to them.

I would also like to know where I can get a utility that will force the driver/OS to flush the cache and any outstanding writes. It should be able to flush either that Samba file system or all file systems currently mounted. Does anyone know where I can get such a utility? The "Sync 2.0" for XP operates on NTFS file systems only.

Thanks,

-- Tony

simon wilding Aug 27, 2003, 09:01pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive

Does anyone here use Pinnacle Studio 8 De Luxe?

I have the Delayed Write Failed message on TWO Windows 2000 machines and it only started happening after installing the Pinnacle card and software.

So I wonder if it's Pinnacle causing the error?

NB. Microsoft themselves couldn't solve it - even with an upgrade to Windows 2000 Service Pack 4.

Any thoughts anyone?


Jeff Monteith Aug 28, 2003, 06:30pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
Yes I do, interesting thought. We'll have to see who else has the card and software installed.


Col Aug 28, 2003, 06:55pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
I had the ATI 7500 with the creative 5.1Live.

I found that I could only get the ATI drivers on if they were installed before the Creative, otherwise all hell let loose!

____________________________________
System Config

Asus A8V Deluxe
AMD X2 4600
1 GB Crucial Ballistix
X800 PRO
2 x 200 GB SATA WD HD
Pioneer DVR 108 DVD RW
Audigy 2 ZS
Lian Li PC60
430 Watt Antec PSU
Samsung 172x TFT
simon wilding Aug 29, 2003, 05:29am EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
To Col

I had a Creative SB Live Platinum 5.1 and it was nothing but trouble during installation. It's far more likely to be the problem than your ATI 7500.

I eventually replaced the SB 5.1 with an Audigy 2 Platinum. The Audigy is a completely different ball game - no trouble at all with installation or anything else. It's an absolute joy to use.

Simon.

simon wilding Aug 29, 2003, 05:43am EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
To Jeff,

Have you ever tried uninstalling the Pinnacle and seeing if the Delayed Write Failed error still appears?

I've got Pinnacle Studio 8 Deluxe with a Pinnacle capture card and if I uninstall Studio 8 (leaving the capture card in the machine), Delayed Write Failed never appears. It reappears as soon as I reinstall Studio 8.

Before dumping Studio 8, I tried Microsoft's Hotfix for Delayed Write Failed (Q321733) and it didn't work on either of the Windows 2000 machines. I also tried Windows 2000 Service Pack 4 and that didn't work either.

There are a number of posts re the Delayed Write Failed error on Pinnacle's Studio forum.

All rather suspicious.


Simon.

Shadi Eideh Aug 29, 2003, 08:50pm EDT Reply - Quote - Report Abuse
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>> Re: "delayed Write failure" on Maxtor 40gig ATA 133 drive
This might be a wild shot in the dark, but this might be related to Maxtor's Write Verify feature that's enabled on new drives. This feature should automatically be switched to off after 10 power cycles (power off) of the PC . The feature forces the drive to Read every Write it does just to make sure it hasn't been damaged during shipping or handling, the consequences of this subsequent write/read operation is of course beyond normal slow drive performance. This feature, also, sometimes forgets to turn itself off -not officially mentioned by Maxtor-, but they have a tool on their support website that allows you to force it to 'off' .

Hope this helps.

Regards,
Shadi


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