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  Seems to be a virus problem-help please! 
 
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tom Apr 19, 2004, 02:32pm EDT Reply - Quote - Report Abuse
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Edited: Apr 19, 2004, 02:34pm EDT

Replies: 10 - Views: 840
OK, I built a PC for somebody I know, who knows literally f**k all about PCs and anything to do with them.
The specs are AMD Athlon XP 1.6GHz with 512MB PC3200 running at 266MHz and a 120GB western digital hard disk.
It has been running fine for a good 7-8 weeks but seems to be infected with loads of virus problems since only yesterday. The guy who now owns the PC was using Microsoft Flight Simulator 2002 that I installed and noticed it got the error "Microsoft Flight Simulator has encoutered a problem and needs to close we are sorry for any inconvenience caused. Please tell Microsoft about this problem etc.............."

This guy has a short temper and got p**sed off with me and couldn't give a f**k even though I went on his PC to have a look at what was causing the application crashes. I started looking at task manager, noticing that the computer was very slow, with CPU usage around 50-100% all the time. I saw many other executable programs, like worms, all running and using about 5% CPU usage each and eating up memory. I can't remember their names but I have to end their process trees to stop them clogging up the system. Also, the svchost executable seemed to be duplicating itself and regenerating in the process list.
Of couse I didn't dither and got on the net to download a free antivirus checker, AVG version 6.0. I installed and registered this, and did a long scan on his PC. 74 viruses were found, most duplicates. The program got rid of 72 worms, but couldn't deal with the rest, which was a virus infected svchost in 'drivers->system32->WINDOWS'

Also was a trojan horse hijacking programs and causing application crashes. And the virus itself, to which the virus checker reported it could not de allowed access to, thus not sorting out the problem.

Well I really need to know how to remove these and what can I do to stop this happening? That freak I built it for now says to me: "That computer is crap it doesn't work it'ss**t and you're crap" yet is too ignorant to realise that it's his responsibility and a virus is contracted normally by opening attatchments in your inbox or simply having them download themselves from a hidden link on a webpage. He thinks he's going to get his money back because he is selfish and too ignorant to help himself with his computer, he is not interested in the virus problem apart from thinking that the computer is crap and that I must be too.

So please help me try and sort it out for him because I only want to help and this guy thinks he can use his lack of understanding to deliberatly be ignorant and blame me for anything that happens to his computer, although I EXPLAINED how viruses get there to him!! And told him what to do about it!!



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Wizard Prang Apr 19, 2004, 03:21pm EDT Reply - Quote - Report Abuse
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>> Re: Seems to be a virus problem-help please!
Richard,

Your problem is a human one, so there is no easy solution to this one - you simply can't defend against that kind of ignorance.

While you could tell him that it was working at the time of delivery I suspect that would fall on deaf-because-fingers-are-plugged-in ears. In any case, it seems to me that this particular individual is, to put it bluntly, too stupid to own a computer.

While a small number of virii can usually be manually fixed, the best cure for a multiplicity of them is generally a wipe-and-reinstall. That's what the big boys do, and that is what I would offer. Alternatively you could offer him a refund minus a restocking fee - the machine is now used and can no longer be sold as new.

In your situation I would also insist that he learns to keep a civil tongue in his head or take his business elsewhere. His temper is his problem; it need not be yours.

As an aside, it annoys me that most people would think nothing of paying a mechanic $50 an hour to work on their car, but balk at spending a fraction of that on getting their computer tuned up, even though the amount of skill required for fixing a computer is usually higher.

Hope this helps in some small way.

Prang

Who is... oh, never mind :)
tom Apr 19, 2004, 03:37pm EDT Reply - Quote - Report Abuse
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>> Re: Seems to be a virus problem-help please!
Thanks I agree with you. This fellow expects everything to go his own way. If he doesn't even care to know the facts he's an ignorant fool. Although I have to say that not even I know how so many viruses got on there at once

jmerc Apr 19, 2004, 03:42pm EDT Reply - Quote - Report Abuse
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Edited: Apr 19, 2004, 03:44pm EDT

 
>> Re: Seems to be a virus problem-help please!
Richard,
The person you built the pc for, is he a friend or was this business?

If you answer friend, I would beg to differ and say not.

First off, rule of thumb when building for someone is to explain the rule of thumb on PC maintenance in regards to virus prevention and the such. That is their responsibility and you should offer to install the software and rightfully charge appropriately for it and insist they perform the maintenance required.

Personally myself, I would take him or her aside and give them a good verbal a _ s kicking and would never ever build for that person again.

Secondly, do you have nortons anti-virus software to try and find the buggers and eliminate them?

I suggest you get the name of the remaining 2 viruses and look on the net for possible ways of removing them if your virus software is not doing the job.

Unfortunately this is one of the drawbacks of building pc's for anyone. You gotta be very careful who you build for.

As for this person, I'd be more than glad to rip'em for you as I don't particularly care much for people like the one you just described.

Good luck and let us know how you make out!!!!

Jay

PS,
Remember, if their not deserving or worthy of your time, don't build for them.....

Life is too short, make the best of it!
Jim Harr Apr 19, 2004, 03:44pm EDT Reply - Quote - Report Abuse
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>> Re: Seems to be a virus problem-help please!
I agree with Wizard, ----------- wipe and reinstall.
I would just add, also install an Anti Virus prog, Firewall and Adaware or Spybot. Even if its just AVG and Zone Alarm free versions ---------- and show him how to update them.
These should stop future issues.

tom Apr 19, 2004, 03:56pm EDT Reply - Quote - Report Abuse
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>> Re: Seems to be a virus problem-help please!
Yes the PC did have norton antivirus, McAfee firewall, Adaware and AVG installed, yet those two viruses remaining could not be removed it just said 'access is denied' pretty stupid really

tom Apr 19, 2004, 03:58pm EDT Reply - Quote - Report Abuse
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>> Re: Seems to be a virus problem-help please!
I aint bothering with this guy anymore, no, he doesn't know what he wants, so what's the point. He can take care of it himself now if he is going to be rude, he can find out the solution, he has a local computer place near to him, he has the internet to find information, and he's the one who thinks he's in control. Well, obviously not.

Rory Witham Apr 19, 2004, 04:28pm EDT Reply - Quote - Report Abuse
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>> Re: Seems to be a virus problem-help please!
read this
http://www.hardwareanalysis.com/content/topic/19010/

placing AV software on isnt the only thing you have to do, by setting it to scan all then you get the benifits of it or it will miss alot of files out. but as everyone who is telling you Kick him in the nuts,

when sell PC's these are the problems you get :) because thick people can use a PC its a great problem for us, even if we have installed good AV software the chances are they dont update it and if it set to update they stop it, because there trying to surf and it in the way! or what ever stupid reason..

I wouldnt worrie, but you will probely have to format and reinstall, antivir is my top recomendation its got all you need and gets updated on a regular basis so daly sheduling is great, as long as the PC is on!

but there is no way you can sell a PC knowing its going to be "looked after" in future add a few hundread for problem users such as this one, breaking it down between sales wont effect the buyer to much but your time is money after all.

I have been called 4 times on one PC, hes a mate so i dont mind but i had to reinstall and set it all up, i have not heard that there is any more probelms, but the users causing problems is 100% of all PC probelms





Custom Computers: http://www.gtwcmt.co.uk/GT%20PERFORMANCE%20COMPUTERS/index.html
Computer maintenance: http://www.gtwcmt.co.uk/Computer_maintenance/index.html
Computer repairs: http://www.gtwcmt.co.uk/Computer-repairs/index.html
Wizard Prang Apr 19, 2004, 05:48pm EDT Reply - Quote - Report Abuse
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>> Re: Seems to be a virus problem-help please!
Most of the people I install for are friends... if they have a question or a problem I _want_ them to call me; I don't mind helping out...

One thing I recommend is imaging the OS once it has been set up. That way if the HD fails or disaster strikes they are one quick restore away from a working system.

I make sure that they realise that they are responsible for backing up data and keeping OS patched and A-V up-to-date.

Prang

Who is... oh, never mind :)
ROY G Apr 19, 2004, 06:13pm EDT Reply - Quote - Report Abuse
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>> Re: Seems to be a virus problem-help please!
You tell the guy very nicely,he will have to fix his own PC !! I hope you did`nt give a lifetime warranty ? If not don`t worry about it,that is if you are`nt scared of the guy ?

tom Apr 19, 2004, 07:47pm EDT Reply - Quote - Report Abuse
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>> Re: Seems to be a virus problem-help please!
Scared of him? I just think he's screwed up. He used to own a computer with a Cyrix 166MHz CPU and other crap, which was literally so slow it took minutes to load the start menu in Windows 98. He never really used that either, but then insisted it was fine to do the deal with the new computer


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