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  XP shutsdown abruptly 
 
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Dilmesh Singh Jun 28, 2004, 02:47pm EDT Reply - Quote - Report Abuse
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Whenever i connect internet on my PC running on XP, 80% of the time a message comes that there was a problem in Isass.exe file and I have to restart my PC and that I have 1 minute to save impor. data, the other message that also flashes is "LSA Shell (Export Version) has encountered a problem and needs to close. We are sorry for the inconvenience.", both the messages comr only when connected to internet. Please, help me in this. Thanks.


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Joshie Versace Jun 28, 2004, 09:46pm EDT Reply - Quote - Report Abuse
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>> Re: XP shutsdown abruptly
lsass validates user logons. the software generates the process that is responsible for authenticating users. I work for the wonderful Bellsouth. I have encountered many customers with the same problem and more often than not it is caused by a virus. I assume trying to exploit this vulnerability. I would recommend downloading a new virus scanner. Possibly AVG (http://www.grisoft.com) Alot of the time viruses are written to attack antivirus software making them useless. Here is an update from microsoft about this issue. Also one from symantec for further background. You can also go to start/run/shutdown -a to keep the computer from shutting down if it comes at an inconvienent time. Good Luck


http://securityresponse.symantec.com/avcenter/security/Content/10108.html
http://www.microsoft.com/technet/security/bulletin/MS04-011.mspx


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