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  Looking for good samaritan to help through probably an easy USB related problem 
 
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Augustin peris Jul 22, 2004, 07:59pm EDT Reply - Quote - Report Abuse
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Hi,

Some strange things happened sinced I installed a Via PCI USB 2.0 adapter in one of the slots, but now it seems to be working o.k. but I have no way of testing it:

Here's the problem: I have an Asus A7Pro motherboard (via kt-133) which supports only USB 1.1. During an earlier visit to this forum (and I wish I could find the damn thread) I asked weather it would be possible to use USB 2.0 devices on my mobo, to which someone suggested I buy a PCI card.......which is exactly what I've done.
But when I tried to connect USB 2 devices to it (like a Pinnacle MovieBox to capture and convert analog video) balloons kept popping up saying that a high-speed USB device has been detected on a low-speed USB port, and warning that data will only transfer at the slow USB 1.1 speed. In fact, the new USB 2 ports recognise my scanner and digital cameras immediately but don't seem to recognise the Pinnacle MovieBox which is exactly why I bought the card in the first place cause I need the high data rate to get any decent video transfered from it.
Funny thing is, if I connect the Pinnacle Movie Box to the older USB 1.1 ports on the motherboard it seems to work normally albeit at the low speed rate (at least it's recognised).
The PCI card itself has a VIA chip on it and two USB 2 ports. I've been around some of the discussions and lot of people seem to have similar problems and I see Device Manager mentioned a lot......I've been over it a million times. I installed drivers from the cd that came with the PCI card and then went to VIA's website and downloaded the upgraded versions. If there's a way to copy and paste the screenshot of the device manager I could probably post it here, together with a picture of the PCI card. All the items under the Universal Serial Bus controllers are listed as working properly......in fact there's one Standard Enhanced PCI to USB Host Controller, USB Root Hub (listed 5 times!), VIA rev 5 or later USB universal host companion controller (listed twice), and VIA rev 5 USB universal host controller (also listed twice). Somany listings for just 4 USB ports (two 1.1s on the motherboard and two 2.0 from the PCI card)
My specific question is, how do I know if the new ports from the PCI card are working at the USB 2 speeds as they should. Is there a way to test it...since other devices (but not the Pinnacle MovieBox) work on them?
My system details are: Asus A7Pro motherboard, 750 MB SDRAM (dimm), AMD Athlon 900Mhz, Windows XP Home with Service Pack 1, ATI Radeon 7200 (I think).......
I'm in Switzerland loosing sleep over this and so throwing it across the Atlantic hoping someone will solve it by the time I wake up.......Au secours!


Polkudda
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Shadow_Ops_Airman1 Jul 22, 2004, 08:08pm EDT Reply - Quote - Report Abuse
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>> Re: Looking for good samaritan to help through probably an easy USB related problem
what you have to do is install the Driver for the USB 2.0 PCI Card, that PCI Card should of Come with a CD or floppy, but check to see if there are any yellow exclamation marks in the Hardware Properties, Right Click on My Computer Icon, Click on Properties, then Click on Hardware Tab Then Device manager, You Are running XP correct, if there are any exlamation marks in there specify all of them.

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Augustin peris Jul 23, 2004, 08:21am EDT Reply - Quote - Report Abuse
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>> Re: Looking for good samaritan to help through probably an easy USB related problem
Thanks........Yes, I've done that. No exclamation marks.......everything is working (except the bloody Pinnacle MovieBox which is what I need USB 2 for and why I installed the card in the first place). That's what beats me. I've tried to install the drivers a million times. I even downloaded newer version of the drivers from the company website. The thing is that everything seems to be working, but I have no way of telling if it's working at the USB 1.1 speed or USB 2.0
Could it be a BIOS configuration issue? But I now nothing about bios and am afraid to tamper with it unless someone can guide me along....

Polkudda
Joshie Versace Jul 23, 2004, 01:48pm EDT Reply - Quote - Report Abuse
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>> Re: Looking for good samaritan to help through probably an easy USB related problem
Don't know how to fix your issue but if you need to capture screen shot, download mr. capture at

http://www.fox-magic.com/mrcaptor.html
It's free and easy to use.. I used it for the first time a couple of weeks ago and was able to figure out how to use it in 5 minutes.
All you have to do is open the window you want to capture, open Mr. Capture and select Cature--> Region, then drag a box over the entire area you want to caputre and just save it

hope this helps

Josh Butler Jul 23, 2004, 02:34pm EDT Reply - Quote - Report Abuse
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>> Re: Looking for good samaritan to help through probably an easy USB related problem
Prt Scr on your keyboard, then pasting it into paint is ten times easier

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Rooin Jul 23, 2004, 02:44pm EDT Reply - Quote - Report Abuse
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Edited: Jul 23, 2004, 02:49pm EDT

 
>> Re: Looking for good samaritan to help through probably an easy USB related problem
So your having trouble determining if the new PCI USB adapter is 2.0 or not ?


When you plug a USB 2 Device into a 1.1 USB port WinXP Will tell you if the port is to slow to support the max speed of the device "a high speed usb device has been plugged into a usb 1.1 port device will not...."


if you get that message or sometrhing like it when you plug a USB 2 device into the card. the Card is 1.1 not 2.0.

I guess in the case of the USB adapter card I have (4 port) Ive never had it have the wrong drivers an run at 1.1 instead of 2. its always worked at 2.0 or not worked at all. If you have downloaded the newest drivers for the device and there is no conflicts in the hardware manager, and it gives a message that a high speed device is plugged into a 1.1 USB port. the card is 1.1 USB adapter.

If your having trouble with the PCI card finding the Device. Make sure an try both Ports. Also make sure you give it a few seconds, then check the device manager to see if it has the device or a unknown device attached. I know when I move my USB wireless adapter to a different USB port it has to install it as a new Device. It doesnt just wham bam find the old drivers an load the device again. (unless I use a previous USB port that I installed it on before)

================================================================
"Even Satan wouldn't use customer service as a form of punishment." - Lucas http://www.ctrlaltdel-online.com
Augustin peris Jul 23, 2004, 06:47pm EDT Reply - Quote - Report Abuse
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>> Re: Looking for good samaritan to help through probably an easy USB related problem
To the two Joshes......thanks for the sreenshot tips

Ryan.....I see exactly what you mean and I've seen it happened ("a highspeed USB device is connected to a low speed......"). Also, as you say, when changing ports Windows automatically detects the devices and prompts to install drivers, which it does with no help from me, thank god.

I'm pretty certain (just a shade below absolutely certain) that the card I bought is USB 2 and not 1.1. I'm going to try and cut'n'paste a pic of the the card I took (but suspect it might not work):

no it doesn't, but I can send it to you by email. In any case, the documents that came with it as well as the sticker on the package says it "supports all USB1.1+2.0 devices.......with one large sticker saying 2xUSB 2.0. So, I think that's pretty much settled.

Bios??? Maybe........I don't know.

By the way, what I meant to ask is if theirs a way to test the actual speed of a port......i.e. something that shows howmany bytes are passing through it per second. If it's near 480MB/s then there's nothing to worry about, and it's just the Pinnacle Movie Box that's rotten.......

Anyone?

Polkudda
Augustin peris Jul 23, 2004, 07:00pm EDT Reply - Quote - Report Abuse
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>> Re: Looking for good samaritan to help through probably an easy USB related problem
Hi guys, for the screenshot Windows Help says:

To copy the window or screen contents
To make a copy of the active window, press ALT+PRINT SCREEN.
To copy the entire screen as it appears on your monitor, press PRINT SCREEN.
Note

To paste the image into a document, click the Edit menu in the document window, and then click Paste.

Polkudda

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