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  Re: UPC, David versus Goliath, Customer Support gone wrong 
 
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Ron Rees Nov 28, 2002, 11:50am EST Reply - Quote - Report Abuse
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That's a "fr--king" nightmare. Sometimes people in the US would do something like paint a car yellow as a lemon and park it in front on the dealer. I don't think that would help your problem, Maybe you can get the "Press" or "TV" on this with some sort of demonstration?. Then there's the illegal ideas which come to mind.....perhaps you know a bad person...similar to some lawyers or a judge with a grudge, etc. best of luck

ron


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Tiberia Lecter Nov 28, 2002, 05:17pm EST Reply - Quote - Report Abuse
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>> Re: Re: UPC, David versus Goliath, Customer Support gone wrong
UPC are a problem here too. Something fairly similar happened to an ex work-collegue. They "forgot" to bill him, eventually sent him a "reminder" and then turned off his services despite him having contacted them repeatedly contacting them.

However, he used to work as an IT technicial for a laywer, so pretty early on he got some help in the form of advice.

He lined up a secord ISP before they actually turned the service off, sent copies of two of his communications to the lawyer and when UPC, inevitably, made a big mess of things, hit them hard:

UPC did not collect any money for the ~4 months they "forgot" to bill. It was THEY who were in breach of the contract by unfairly terminating his services due to their inability to process a simple debit transaction.

He also successfully billed them the entire cost for setting up and running the second ISP for the duration, plus the fee for having the second ISP disconnected prior to the 12-month period (most ISPs in Vienna require you to sign up for 12 months, else you have to pay all of the actual installation costs as opposed to only a smaller percentage).

After that (it made the press), UPC (known as Telekabel here) did actually get their act together and while their service isnt what I would call "great", they have not made the news for quite a while.

When I have to call UPC, I only have to wait about 30 minutes here :)

Tiberia Lecter Nov 28, 2002, 05:18pm EST Reply - Quote - Report Abuse
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>> Re: Re: UPC, David versus Goliath, Customer Support gone wrong
After reading that posting, it is clear to me that I will *never* learn to type on those "Natural" keyboards...

Richard Wheelock Sep 22, 2003, 01:07pm EDT Reply - Quote - Report Abuse
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>> Re: Re: UPC, David versus Goliath, Customer Support gone wrong
Had AOL in The United States. Went to DSL instead of AOL dial-up for only $3.00 more a month. Yea for real! From 56k to 1.3 meg for $3.00 more!! When I went to disconnect the account, they offered a free month of service. I said, Thank you no and said just cut it off. (They had also been double dipping in my account for their payment off and on for several months also.)
The next month, after disconnecting, I still had a charge on my checking account. I called and asked WHY? They said that I still had another account that was still open. I asked the name of that account and they told me it was under the name, get this, My Password!! They had turned my password, into a account, to draw on my bank account!!!
I'm just wondering if this UPC, and other Mega companies, are just rustling up some cash to pay some of the bills of the president(s) of the company, or if this is a legitimate goof up of the company? I just can't imagine, any company, that would let it's accounts receivable go, for 6 months!!


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