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  Gateway M500: thrice beep of death. 
 
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Nicole Talucci Dec 29, 2004, 12:00am EST Reply - Quote - Report Abuse
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I tried serching for someone with a simular issue with their computer but couldn't really find what I was looking for so here I go.

I have a 1.5 year-old Gateway M500 laptop and since July I've been having this "beeping" issue. Usually it starts when I'm doing something like listening to music and working in flash or rendering animation in 3dsmax. The first Gateway tech I talked to told me that it was a "corrupted memory stick" issue back in July, so I saved my money and bought new RAM (two 512 PCI2100 sticks if I remember correctly). Installed those and thought the problem was solved, but as I was installing World of Warcraft yesterday the problem reoccured. First the fan would start to go, then go to full blast, get hot, beep three times, pause, beep three times again, rinse and repeat till crash. The system just shuts down. Since installing the game I have talked to three more techs, each one with a different idea as to what the problem could be. I have heard the RAM issue, a battery issue, and now an overheating issue. The latter requires me to send my computer away via mail to Gateway and for them to install some sort of internal cooling system--all of which will cost me uppwards of $650 (plus tax). The beeps are not short but not really too long either (probably be considered short beeps) and are a steady tone. The computer doesn't always shutdown after beeping, and sometimes will emit several beep "triads" without shutting down.

The beeping leading to shutdown seems to always happen during a long installation, so I am afraid that if I try to reformat my computer it will not be able to reinstall completely before shutting down if the reformat does not solve the problem. What approach should I take for repairs? What could this problem be? If I do get it repaired, is there anything that I should do to keep it from happening again?

Again I am sorry if this question has been answered before, I couldn't find it. If it has been, then please just post a link. Thanks.


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Chris Hinson Jan 22, 2005, 02:03pm EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
My Gateway M500 does the same thing. I have called the Tech. support several times and so far no help.
I think it is a overheating problem but Gateway wont confirm. The area where the memory is stays really hot.
The fan works fine speeding up as it gets hot. The PC Doctor test shows everything is working fine.
There must be a flaw in the M500 causing this to happen and it should be recalled and fixed free of charge.

Adam J Jan 22, 2005, 02:11pm EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
Open it up and make sure the heatsink is clean from dust and such. Some Dells had a similar problem with a heatsink flaw where it would get caked full of dust and the temperature would increase 15C and result in beeps/restarts/shutdowns. Like I said, open it up and blow thes**t out of it with a nice can of air and give that a shot.

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Chris Hinson Jan 22, 2005, 03:01pm EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
Thanks, I will check out the heat sinks for dust and make sure everything is clear.

Nicole Talucci Jan 23, 2005, 05:04am EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
I actually took my unit into the shop to be repaired since I'm afraid to take it apart. It was just a matter of cleaning. A day and $90 later and my machine is running as good as new.

Adam J Jan 23, 2005, 12:02pm EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
I told you so. I could have found you a schematic that probably involved removing like 3 screws and a can of air. We're trying to save you money here, man!

Antec Nine-Hundred
OCZ Modstream 450w
Gigabyte 965P-S3
2x512 DDR2-800 Corsair XMS
Intel Core 2 Duo 1.83Ghz
400GB SATA2 Seagate 7200.10
Arctic Cooling Freezer
Audigy 2 ZS

Apple iMac Core 2 Duo 2Ghz 2GB Ram
Chris Hinson Jan 23, 2005, 01:07pm EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
Thanks everyone I am taking mine apart today hopefully it will cure the problem

Nicole Talucci Jan 25, 2005, 01:15am EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
Thanks for the heads up Adam, just about a month too late, however. I'm sure I'll need to do it again in about a year, so when that happens I'll be sure to come back!
Good luck Chris!

Jee-Hoon Cho Jan 26, 2005, 03:01am EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
Hey all, I was just searching online again, desparatly searching for others who might have the same problem with the Gateway M500 laptop and I ran into this thread....AMAZING!

The long paragraph with the starting post is almost identical what my laptop is going through. I also have a Gateway M500 and it has been about 1.5 years for me as well. The beeping/shutting down when I run programs (besides internet explorer, email, AIM, and word) is just like you described.

Nicole--where did you go get yours fixed?? (the shop for 90) And is it still running well? Have you made sure?

Chris--please notify us if you fixed it (via yourself and without having to take it to a shop) and how and if it was effective as well.

Anyone else that can help, please do!

I really need to fix this problem! Thanks

Nicole Talucci Jan 26, 2005, 03:12am EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
Well, I had some old memory sticks that I traded in, so that knocked 60 bucks off the total.
The store was called "PC Gallery" on Rt. 22 west in central Jersey. Mom and pop sort of place. If you don't live int he Jersey area, I'm sure there is a simular place in your neighborhood.

Judd Yancey Feb 05, 2005, 10:08pm EST Reply - Quote - Report Abuse
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Edited: Feb 05, 2005, 10:20pm EST

 
>> Re: Gateway M500: thrice beep of death.
Hi, I have the M500 and have the same problem. I just did a search and found this thread so it gives me hope that this is an inexpensive "fixable" problem. Just a few hours ago I dismantled the machine (canned air at the ready) but was unable to get the main case bottom seperated from the rest. Unfortunately, the problem seems to rest right where I can't get too. I removed every screw on the bottom (about 14 of 'em) but still could not seperate it. I've torn apart several desktops and fixed/replaced components but this is the first laptop I've tried this with. Any help or links would be appreciated. I saw that someone mentioned a possible schematic? That would be excellent. I would sure hate to pay 90 plus just to have something done that I am capable of doing myself.

Oh, I should mention that the "hot spot" on my computer is at the right rear of the machine where the fan blows out. I can only assume this is where the processor is since I can't get to it. I saw someone here mention memory (RAM), which is in the middle of the case, getting hot. That area is cool to the touch on mine.


Judd Yancey Feb 06, 2005, 07:57pm EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
OK, I fixed this myself but I would only advise you to do this if you are comfortable taking computers apart.

At the gateway.com site go to support then find the M500 Laptop. Find the directions for replacing the keypad. Using these directions, remove the keypad. Now you'll see a very thin metal cover (I have no idea what it is called) that is located partially covering the system fan. I think I only removed 2 screws to get this cover off. This metal cover apparently works as a heatsink because once you remove it you'll see your processor and chipset. Two small pieces of thermal tape stayed stuck to the underside of this cover but you could tell how they lined up with the chips. All I did was use a healthy amount of thermal grease all over both chips and on the thermal tape. When replacing this thin metal cover, MAKE SURE it has good contact with both of the chips it touches. Put your laptop back together. Mine runs like a champ again and didn't cost me a dime.

Oh, it's probably a good idea to use some canned air to blow the dust out of it while you've got it apart. Concentrate the air around the fan and vents.

I could probably give better instructions if needed. Just wanted to share.

Garett Stampfler Jan 19, 2006, 09:00pm EST Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
Wow! Thanks everyone. I also have a m500 at the 1.5 years old mark, and I will be plucking up my keyboard shortly.

Thanks again!

sandra aprea Jun 04, 2006, 11:11am EDT Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
i have the same problem...it gets hot in the back right corner, beeps and shuts off. it ussually only does this if i am running a lot of programs, but it is garenteed to beep within 5 minutes if i have a disc in. i was wondering if anyone else had this problem too, and if cleaning out the heatsink helped that, or will i have to get a new disc drive as well. thanks.

Darlene King Aug 01, 2008, 01:43pm EDT Reply - Quote - Report Abuse
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>> Re: Gateway M500: thrice beep of death.
Can you please tell me the name of the thermal grease?


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