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  New computer won't recognize external hard drive 
 
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Frank Sherlock Apr 30, 2005, 03:30pm EDT Reply - Quote - Report Abuse
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Just set up a new Dell and I can't get it to recognise my Maxtor Diamond Max Plus 9 HD. It shows up in device manager and says it is working properly; when I diagnose it it says it has the latest drivers. It has no location in divise manager and is not in Explorer or My Computer. When I move it from port to port, the computer does not recognize it as new. What do I need to do. All my USB ports are enabled.


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Reason   Apr 30, 2005, 03:58pm EDT Reply - Quote - Report Abuse
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>> Re: New computer won't recognize external hard drive
this may be a dumb question, but did you install the drivers that came with the external drive?

have you tested your ports with usb devices you know work?

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Frank Sherlock Apr 30, 2005, 04:06pm EDT Reply - Quote - Report Abuse
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>> Re: New computer won't recognize external hard drive
Thanks. Not a dumb question at all. I don;t have the original cd. I have already unibstalled the drivers and downloaded new drivers and device manager says I have most current drivers, and device is operating well,

Mark Robinson May 01, 2005, 10:25am EDT Reply - Quote - Report Abuse
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>> Re: New computer won't recognize external hard drive
go to Start>Run put in compmgmt.msc and hit enter. When the new window opens up, go to disk management. Look to the right and see if it is listed there and has a drive number assigned to it. If it is there without a drive letter than right click on that space and there is an option to assign one.

If it isnt even there at all, I dont know. I dont think you need drivers for external hard drives do you? My 1 GB jumpdrive just plug it in and it works.

Supermicro X6DA8-G
Antec True 550 EPS12V
Dual Intel 2.8 Xeon's with 800 FSB & EMT64
1 GB 2700 DDR
ATI AIW X600 Pro 256 MB PciExpress
ATI Remote Wonder 2
2 IBM Ultrastar 36XP (LVD) SCSI Hard Drives
WinXP Pro
Frank Sherlock May 01, 2005, 03:56pm EDT Reply - Quote - Report Abuse
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>> Re: New computer won't recognize external hard drive
Thanks for the reply. That sounded easy! My drive is not listed when I open disk management. I also do not have the USB icon in my sys tray. I just plugged in my Palm and it has not been recognized either! Damn!

Mark Robinson May 01, 2005, 06:54pm EDT Reply - Quote - Report Abuse
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>> Re: New computer won't recognize external hard drive
sounds more like an usb issue. look in your device manager (right click on my computer>properties>hardware>device Manager) and see if usb is listed and that there are no problems with it.

Supermicro X6DA8-G
Antec True 550 EPS12V
Dual Intel 2.8 Xeon's with 800 FSB & EMT64
1 GB 2700 DDR
ATI AIW X600 Pro 256 MB PciExpress
ATI Remote Wonder 2
2 IBM Ultrastar 36XP (LVD) SCSI Hard Drives
WinXP Pro
Frank Sherlock May 01, 2005, 08:33pm EDT Reply - Quote - Report Abuse
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>> Re: New computer won't recognize external hard drive
Thanks! Back to real basics! I just found the power supply was not connecteed tot he drive!!!! All is working well. I went to Maxtor site and read Install directions! I am sooooooooooooooooo embarrrassed and feel soooo stupid!!!!! I even made fun of tech support people for asking such stupid questions!!

Mark Robinson May 01, 2005, 08:57pm EDT Reply - Quote - Report Abuse
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>> Re: New computer won't recognize external hard drive
I usually skip over some basic items like that cause every time I mention something like that, usually I get of course it is plugged in type of response back. If you called me to your house to fix this, it would have been the first thing I checked, lol.

I had a customer of mine years back call me up and said there was a problem with the printer. First thing I asked was if the printer was plugged in. Of course it is. Ask to double check to make sure. Again was assured it was. Drove over to house 15 minutes away and found out printer was not plugged in. Plugged it in and it worked fine. $25. I wouldnt have charged anything for this if I didnt ask the person twice on the phone if it was plugged in.

Supermicro X6DA8-G
Antec True 550 EPS12V
Dual Intel 2.8 Xeon's with 800 FSB & EMT64
1 GB 2700 DDR
ATI AIW X600 Pro 256 MB PciExpress
ATI Remote Wonder 2
2 IBM Ultrastar 36XP (LVD) SCSI Hard Drives
WinXP Pro
Frank Sherlock May 02, 2005, 10:50pm EDT Reply - Quote - Report Abuse
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>> Re: New computer won't recognize external hard drive
Thanks for your kind words! I don't feel so stupid.
BTW, do you know where I can download old episodes of The Contender? I can't find them on eDonkey.


Bill Fitzgerald May 06, 2005, 03:59am EDT Reply - Quote - Report Abuse
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>> Re: New computer won't recognize external hard drive
I have just spent two days getting my computer to recognize a Maxtor 3000DV 80GB external hard drive.
It showed up on the Device Manager screen and was working, but there was no drive icon under "My Computer". I found an IT website that had several people discussing the problem of their computer not recognizing external devices. (I wish I could remember that site) I found two things that solved my problem.

1) When I first installed the hard drive, an icon appeared on my system tray that said "Safely Remove Hardware". I never saw this before and ignored it. I thought everything was fine after formatting the drive and seeing an icon in "My Computer" A few days later, I noticed the icon was missing and couldn't access the drive. When I found the help web site, I found that other people had this same problem. One person said that the external drive must not be left connected to the computer before turning it off. You must use the "Safely Remove Hardware" utility, remove the USB/Firewire cable and then turn off (or reboot) your PC. When the PC is turned on and Windows is running, then plug the connector cable back in. I have tried this and it works. I have, also, done a "Restart" forgetting to safely remove the hardware. The system "lost" the icons and I had to re-assign the drive letters to the three partitions that I wanted.

2) I went to ControlPanel/Performance and Maintenance/Administrative Tools/Computer Management/Disk Management. I had to re-assign the drive letters and do a quick format and the system recognized the drives in "My Computer".

I had planned on using the external hard drive for back-ups. I like to do a complete backup occasionally, after accumulating several new programs or making a lot of changes to my PC. But now I live in fear of forgetting to safely remove the drive and losing the drive letters. I would have to do a quick format and I would lose my back-up.

I WILL NOT!!! not live in fear. Why did the computer magazines, that are 99% shills for the products they claim they are objectively reviewing, not say anything about this problem? Why did the web sites that advertise these products not make any mention of this problem? Why does Maxtor not say anything about this problem? Also, Maxtor's install CD only allowed me to format the drive as NTFS, without letting me partion it and create FAT32 drives to match my PC. After a lot of searching for fdisk on my computer, I found the "Format" command and used it at the DOS prompt. It has been a while since I used DOS and forgot about Format. Veritas "Backup MyPc" is useless since Win XP came out. have just ordered Acronis backup software.

I hope this helps someone else in the future. Maybe we should create a national organization to make the public aware of this problem. Have demonstrations, sit-ins, etc. Maybe take over a university to make our plight known. Do kids these days know how a university should be used?

Bill Fitzgerald May 28, 2005, 03:06pm EDT Reply - Quote - Report Abuse
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>> Re: New computer won't recognize external hard drive
I have talked to a Maxtor support tech about my computer not recognizing my external hard drive at start-up. He told me that this is a known operating system error for all firewire devices. He said that Maxtor supplies the driver for doing hotswaps. If I can do a hot plug, or hot swap, while the system is operating, and the Device Manager shows that the device is operating O.K., then it is an O/S problem. He said that Microsoft is aware of this problem but has not done anything about it. He gave me a list of MS papers describing the problem, but that I would have to do the "research" to fix the problem, unless I can get Microsoft to do it.

I will stick to USB devices in the future.


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