I've had this great laser printer for about six months, and about 3-4 weeks ago it started printing erratically. It prints some pages perfectly, and then prints some pages with only error codes in the top left area of the paper. Examples follow:
OFFENDING COMMAND: 5Fls5bTehr
All are variatings in the offending command. Some pages print only partially when they are PDF files, and even though this unit has 16MB of memory, I suspect that some of these pages are "out of memory" errors like the old/ancient laser printers did that only had 500K of memory. I have absolutely no problem in adding memory, but not if it won't solve both problems right now. Anyone out there have a lead on the print problems. I have tried PS, PCL5, and PCL6 drivers, and connections using USB, Parallel, and print server methods, all with the same results - not matter what driver or connection type. I hope that someone can help, I don't want to waste a day calling HP unless someone knows a better phone number. Thanx.
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Oops! That last post went through accidentally. I was discussing possible memory issues (lack of) since only 5MB of the installed 16MB is available after the printer starts up. If so, the addition of 64MB should fix that. The user manual, HP toolbox software, and HP's website doesn't seem to be of much help in regards to these Error code prinouts. I have installed and tried all 3 drivers, Postscript (PS), PCL5 and PCL6. It seems like PCL6 is better than PS so far this week.
Re: Update: I am running Windows XP Pro with SP2 installed, latest updates. It is on a homemade PC with a MSI 6570 (K7N2 Delta ILSR?), Dual Channel memory with a Kingston 512MB Hyper-X chip in each socket (2), 2 WDC SATA 120GB drives in RAID "mirror" mode, 250GB EIDE drive, ATI 9600 Pro video. CPU is AMD Athlon XP 2800+.
Sorry: In reply to one of the posts. the "Test Page" printouts ALWAYS seem to work, whether I use the direct connect port to the printer, or my print server via wireless connections. I can understand incomplete printouts when I print high-resolution photos from my digital camera that are nearly 3MB in size, but when I print something from a website that is not too complex, I don't know why they error out. So far I can't seem to find a pattern to the errors, it seems like they are random. I fear that I may have to send it in for repair, but will do all I can to fix it myself. I installed the latest drivers and tried all 3 (Postscript, PCL5, then now PCL6), and hope that helps. I also hope adding 64MB of memory (DIMM) will help, since that will give me 69-70MB of available memory, which should be plenty for my 3 computer network.
Nic - you need to start a new thread. I am not sure what you mean by incomplete files. I would assume
the printer only prints half of the text on paper. Did you check to see if the Page Setup (FILE + Page Setup) in Excel or Explorer is set to LANDSCAPE instead of PORTRAIT. If it is not the way the page is orientated, do you have the WIN98SE drivers loaded?
Here is a link for the WIN98SE drivers for the LJ1320. Is you printer a network printer LJ1320N????
Hello Lou Bot:
Thanx for the advice. I've tried everything that I can think of from my > 20 years of dealing with PC's and printers. The printouts are a bit better now that I've bumped the memory up 64MB to 80MB installed. No more incomplete PDF graphic-intensive printouts. The error codes are still popping up now and then, and it seems like they are mostly when I am printing from Internet Explorer (website printouts), not ever in Word or Excel/etc. I am still experimenting with PS vs. PCL6 drivers. Sometimes I check one of the 3 PC's on the wireless network and find that the Properties for the driver (usually the Port info) has seemingly changed itself, so I fix it and all is well for awhile. I can't work on it much now, for my "main" PC just "died" and gave me the much dreaded "white video screen", which I can't remember the significance of. It only happened to me once when I was building that PC last year, but when I rearranged all of the motherboard components (removed/reinstalled) it fixed it. That can't be the case now since it's been running well for over a year, except for lack of sound due to some weird Windows XP glitch. I'm taking it into repair today to have the new and old (hopefully) problems fixed. It's my "workhorse". I called HP Support like you said, had trouble finding anyone that spoke English as a primary language, tried to explain problem, they had no clue. I think they told me to take it in for repair, so I have to find the purchase receipt/etc. Thanx.
It was a great printer until this started happening. I'm afraid it's a hardware (chip) thing, or at least that's what my gut tells me. I would still buy this printer again, it's been great, and my friend has one as well, no problems with his with just the 16MB base memory. I was HOPING that mine was a driver problem, since my main PC crashed last night. What's weird is how intermittent the ERROR code pages print out. Seems like just about 5-10% of the time. That's what confuses me. If it was hardware, I thought it should do it more consistently (in my experience). I love HP laserjets, just through out my old 4M before I bought this one. It lasted nearly 15 years without a problem. Back then they probably weren't assembled in 3rd world countries, and the tech support people spoke English. Oh, for the good old days. It seems I always end up being my own "tech support" person in the end, using logic and internet resources like this. Short of calling HP again, do you have any suggestions regarding these error code pages? It seems like they happen on PCL5, PCL6, and Postscript (PS) drivers at about the same rate, though I didn't really use the PCL5 driver too much due to it's age(?)...........? Thanx.