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  Sony Vaio laptop wont boot? 
 
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james davis May 08, 2005, 07:35pm EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
Hello ,

My names is James davis I own a company called Laptop Repair Uk Ltd. We come across this problem almost every day. Our website is http://www.laptoprepair.co.uk. If you go to google and type laptop repair specialists we come up as number 1 in the natural listings.We can fix this problem for you. Just send us your laptop .If you live in europe send us your laptop and we will fix it for you .

-------Please do not email us ---------- .( We are inundated with emails about this problem.!)

Please just call us on +44 7 987 1221 or 0207 987 1221 if you live in the uk.

our engineers mobile is 07957 648 610 kind regards and i hope we can help you all. James


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Hifshon Yasiah May 08, 2005, 08:17pm EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
Thanks for that link VAl. I have been looking for it.

Also everyone needs to go to their Attorney General with the issue. I'm sure this petition speak volumes. I'm also going to bring the issue up with the store that I purchased the laptop from.

WE ARE THE CONSUMER. LET US BE HEARD!!!!

Val Sant May 09, 2005, 05:21pm EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
Does anyone know the status of the petition? Is Sony expected to review it from the Web or is it presented to them at some point? Is it just there for people who browse for "Sony"?

Does anyone know if any class-action is underway? I heard that there was, but that paperwork was bogged down.

I have written a lengthy letter to CBS "60 Minutes" discussing how poorly Sony has responded to our laptops' overheating, shutdown and subsequent memory socket issues. I have also written to Consumer Reports (email) with no response. I have a call in with a local attorney to see what he thinks. We might want to inundate Sony with individual letters from all 1190 (and growing) petition signers at the same time. With this many participants, it is time to take the next step. Let's get Sony.

Ted Arabian May 10, 2005, 12:00pm EDT Reply - Quote - Report Abuse
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Edited: May 11, 2005, 10:31am EDT

 
>> Re: Sony Vaio laptop wont boot?
Hello all fellow (unhappy) Sony VAIO laptop owners,

I have experienced the dreaded power-up problem that many of you have. This experience started about 2 weeks ago and since then I have been going crazy with the notion that my very expensive laptop may be dead. After my failed efforts of doing everything that I knew how to do to get my computer to boot, I finally took it in to the shop. I was relieved to find that they got it going again by simply removing the memory from the #2 slot. I was even happier to only be charged $39 for this bit of service and to be made aware of this common problem with these computers. Though I was happy to have my computer back and running, I was not happy about the news of these machines. Like many of you, I am (or at least was) a true Sony fan and expected my laptop to last until I was ready to upgrade it. And so, I set forth to contact Sony and get answers.

Right! I got the same response that many of you have had that this problem is not a known issue and that I need to send my computer to San Diego for servicing. Thanks a lot Sony!

I then started my search online to learn more about this power problem and discovered this thread. I must say I was overwhelmed and alarmed, but happy to know that it is not just me or my machine. And I want to say a general 'thank you' to many of you who have provided solutions (such as applying pressure to the memory cards and such). I have had some success, though temporary, with these maneuvers. I fear that these methods of getting my computer to boot are only short-lived bandages that will soon have no effect. And the recent comments that I have read about having the pins re-soldered and such have given me some hope that there may be a more permanent solution to this problem.

So, that is my brief history with this issue as I join this thread (a first for me as I don't usually participate in these online conversations). And by doing so, (joining this thread), I hope to contribute in making Sony accountable as well as finding a more permanent fix for my computer. I have signed the online petition and hope that one day we can all benefit from our honest attempts to hold Sony accountable.

On that note, I wanted to throw something out for consideration.

It seems evident that Sony is not going to voluntarily admit to this problem, however, I am considering a different approach. False Advertisement.

When I purchased my GRX550, it stated right on the label that the 30GB hard drive is removable. It is not. I have contacted Sony online help to get an answer as to how I can remove my hard drive and was given the run-around (again!). I was told that the hard drive is fixed to the motherboard and cannot be removed by the consumer. When I informed the tech person of the information that is printed on my computer about the removable hard drive, I was given the “that information is not in our service manual” jargon. Then a few minutes ago, I found a Sony press release online from 2002 that states that the GRX series features a removable hard drive.

Given all of this information (and thank you for being patient with me), does anyone know what the definition of a “removable hard drive” is and has anyone considered this approach (to try and hold Sony accountable for these machines)?

Thank you for your time. I hope that all of these efforts will one day prove to be worthwhile for us.

Ted


*******************POST UPDATED****************************

Hi All,

Well, I have been corrected and I guess the hard drive is removable. I guess I shouldn't be surprised that the people who own Sony laptops are more knowledgable than the tech staff at Sony! Thank you for the information, David. (I was hoping that this may be a new avenue to hold Sony accountable!)

On that note (of holding Sony accountable), I do hope that EVERYONE HAVING THIS PROBLEM SIGN THE ONLINE PETITION!!! visit: http://www.petitiononline.com/sonymem1/petition.html I see that it is growing everyday. Someday, some one is going to have to take note of this. Also, I hate to spend the time, but I have already visited BigClassAction.com and filed my complaint. I plan on spending my day finding all of those sites mentioned in the early posts and doing the same. I cannot allow Sony to get by without taking some heat on this issue.

Until then, I guess I am going to be Joe K.'s newest customer.

David Kessler May 10, 2005, 02:27pm EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
Hi Ted,
I have a GRX560 which I assume is pretty similar to the 550. The hard drive is definitely removable--I've taken my out and put it back. (I was trying to take my machine apart to see if I could do anything like clean out massive amounts of dust.)

On my machine, on the bottom on the right side there's a little slider that says locked/unlocked. Near it there's a screw. Unlock the slider and take out the screw. The door will come off and you can take out your disk drive.

I never did take my machine apart completely, but I think I learned the magic disassembly secret from (I think) this list. On the left side, there's a screw inside the Firewire door. If you take that out, you can slide the panel to the left and lift it. Then, there's a single screw that holds the keyboard down. I haven't gone too much further than that from the top. I removed a few more screws and pulled the fan to clean it (it wasn't very dirty). I assume it would be possible to keep stripping the machine down.

Originally, I tried to go in through the bottom and got stuck so I put the machine back to gether and gnashed my teeth.

Why do you want to remove your hard drive. Are you going to put in a new drive?
David

Jake T May 10, 2005, 02:37pm EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
---David Kessler

That's exactly what i did a month ago with my grz630 i started from the bottom and got stuck, i think the only way is to start with the m-stick(speaker panel). My fan also was not that dirty i think somewhere deep inside there is more dust, but where.

Frank Hudson May 10, 2005, 03:14pm EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
I don't know if anyone realizes it or not but It seems the fault is with the PCG family of motherboards not just the last few letters. PCG is the production line... GRX, FCG, ETC... are the options and processor combos.

Make sure you include the COMPLETE model number when you post.... it helps "OTHERS" like the FTC, AG's, AND other professionals understand the references.

Frank

David Kessler May 10, 2005, 04:12pm EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
Sorry. My machine is a PCG-GRX560. I assumed that the 550 had the same collection of 6 letters preceeding it.
David

Tom Pappas May 10, 2005, 05:33pm EDT Reply - Quote - Report Abuse
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>> Removing the SODIMM is not the cure.
Ted, the memory socket problem is a SYMPTOM of the underlying problem, which is that the heat sink/radiator/fan is not removing the processor heat fast enough.

By pulling the module and not addressing the heat issue, you are only forestalling the inevitable demise of the other socket. Placing anything on the sockets to press them against the mother board can actually cause irreversible damage, and we do not recommend it under any circumstances.

The first thing you should do is to clean out the cooling air channels. This should prevent the machine from self-destructing. Then get your memory sockets re-soldered.

http://www.vaioshutdown.com

Tom

chris gross May 10, 2005, 10:05pm EDT Reply - Quote - Report Abuse
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>> Re:Joining the club
I have a GRX-560 with only one functioning DIM slot. Thought I was going nuts until I found this forum!

chris gross May 10, 2005, 10:06pm EDT Reply - Quote - Report Abuse
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>> Re:Joining the club
I have a GRX-560 with only one functioning DIM slot. Thought I was going nuts until I found this forum!

chris gross May 10, 2005, 10:11pm EDT Reply - Quote - Report Abuse
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>> Re: Joining the club
I have a GRX-560 with only one functioning DIM slot. Thought I was going nuts until I found this forum!

J S May 11, 2005, 12:43am EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
GRZ530, 2x256 MB ram. Slot 2 not recognized during startup, only 256MB in windows. My temporary solution...apply pressure (yes yes i know this is bad) during startup only, then just never turn the computer off ever again (or as few times as possible). I put the computer in standby so heat isn't constantly generated when I'm not using it, and the ram is still recognized when it comes off standby. No harmful constant pressure needed. I take my laptop back and forth to school every day, and I just leave it in standby during the trip. I just can't see putting any more money into this thing + I'm a poor student, so this will have to do.

Ted Arabian May 11, 2005, 07:49am EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
Hi David, I was trying to get information from Sony on how to remove the hard drive when I had thought my computer would never boot-up again. Thanks for the tips on how to remove the hard drive.

Hi Tom, thanks for the information about the memory socket. I had a hunch that applying pressure to the memory cards was not a good thing. As for clearing the airway of the cooling system, do you have any advice on that? I have taken desktop computers apart many times, but never a laptop. I thought about just blowing compressed air throught the vents, but would like advice before I do that. It seems like that action could cause some dust bunny to get stuck where I don't want it! And as for have the memory sockets re-soldered, I will be looking to take that step immediately. Thank you for that info.

Hi Frank, I, too, thought that "PCG" was a given. Thank you. Everyone with this dreaded problem... I am talking about my PCG-GRX550 laptop computer.

Hi Chris, Welcome to the club! Welcome to the club! Welcome to the club!

Tom Pappas May 11, 2005, 07:39pm EDT Reply - Quote - Report Abuse
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>> Blasting a Vaio with compressed air
Ted, there are two problems with just blasting away. First, as you intuited, is the dust bunny issue. If there is any substantial buildup on the radiator, clumps of it can get blown into the fan, preventing it from turning AT ALL. This is Not A Good Thing.

Second, turning the fan motor turns it into a little generator that puts out a current into the computer's logic. No one knows whether this can actually blow a circuit, but it's not worth taking the chance.

Our web site has instructions for addressing the heat problem yourself: http://www.vaioshutdown.com/overheat.htm

Tom

james davis May 11, 2005, 08:09pm EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
I Have the Answer !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

visit http://www.LaptopRepair.co.uk call them and they can fix this problem.

Laptop Repair UK Ltd based in docklands call 0207 987 1221

or 07957 648 610 to ask an engineer why it doesnt boot.


harold williams May 12, 2005, 05:07pm EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
Welcome me to the club of dissatisfied VAIO owners! I've owned a PCG-GRZ660 for about a year and a half. I've used it sparingly up until a few months ago with no problems. Unfortunately about a week ago it crashed for the first time and at this time, it will boot up maybe 1 out of 10 times. Also when it does boot up, it eventually crashes. I thought it might have been my OS; as I was getting a very brief blue screen with the infamous Windows "Fatal Error" message before it went down. However I loaded and ran Linux UBUNTU from a CD on the laptop, and although the OS didn't crash, I was soon unable to run any programs.

I currently do a lot of off site, church related video editing with my machine. So needless to say I'm very p.o'ed at Sony. I did my research and thought I had made a good decision in buying a Sony. However it is now apparent that was not the case. Like many other posters on this thread, I got the run around when I contacted Sony regarding this problem. Fortunately I did a Google search on my model number and found this site. Right now I'm leaning towards buying a new machine, as opposed to fighting Sony over an obviously defected product. However I will double my due diligence this time and hopefully I'll get a better machine. It will definitely not be a Sony!!!!!

Derek Ribbons May 13, 2005, 08:01pm EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?
Hi all,

I haven't posted in a long time (see page 1), but I thought I would log my status as a long time sufferer of the VAIO problem.

I ended up having my memory slot resoldered for around $150, and this worked for awhile (until about 2 months ago), then I had the problem Frank Hudson describes on page 46. My screen would rez out occasionaly when laptop got hot, then the backlight would flicker (last couple of days of its life), then the backlight stopped working at all. A couple of days after this the VAIO stopped booting at all (around 6 weeks ago), so I ordered a Dell Inspirion 6000 with an extended warranty.

I am a heavy laptop user and the 6 year old Inspirion 5000 I replaced with the Sony is still running strong at my in-laws, so I figured the 6000 would be a safe bet.

I tend to do a lot of database work so my processor is at 100% often (A gamer would also hit this situation alot). I also would open up the VAIO and blow out the dust bunnies every 4-6 months, but it still died an early death.

I'm sorry to hear that new VAIOs are still being designed so poorly, I was a starving student, I know many can't purchase a new laptop easily. It was still a burden in my case, I wasn't due for a swap for another year, but I live on the things.

Van Warren May 13, 2005, 08:34pm EDT Reply - Quote - Report Abuse
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>> Sony Vaio repaired with an ordinary plastic soda straw.
This group is awesome!

I went through this same dead memory slot 2 scenario.
It looked like it was going to cost me big time.
Fixed with a plastic soda straw. Here's the LP version:

I am not kidding.
I am telling the God's honest truth.
If a voice had come in my head this morning and said,
"You will better than double the performance of Java 1.5 and NetBeans 4.1 with an ordinary soda straw.",
I would not have believed it. I would have had myself voluntarily committed.

Yet this is exactly what happened.

To be precise, all that was necessary was to cut a plastic straw into three one-inch sections, just like the guy with the shrink wrap tubing suggested.

For the past couple of weeks, I had been revising some Java 1.4 style applets built with NetBeans 3.5 to work in the new Java 1.5/NetBeans 4.1 environments.

It was a struggle. My machine was constantly paging as it ran the system. I only had 256 Meg of RAM in a windows 2000 box, built in the 1.6 GHz stone age. The old devils of applet security policy, out-of-date imports and deprecated routines were slowing me down to a crawl. I could work for 5 minutes and then garbage collect for 5 minutes - very frustrating.

If I could just get the paging to stop, maybe I could make some progress. I needed more memory.
I Froogled the web, etc, finding the best price for a new 256 Meg DRAM module at compUSA.
Took my computer, a Sony Vaio, into CompUSA.

The tech opened it up and said, "You already have 512 Meg, but the second slot on the motherboard is broken. You must give us your computer for over a week so we can fly it to newmotherboardland."

I said, "Not yet you don't", and brought it home.
I noticed that the second memory slot held the memory a little loosely.

I confirmed this suspicion with this fantastic group and found the shrink wrap trick.
I didn't have any, so I used a soda straw.
I cut it into three one inch pieces and used it to hold the memory more snugly in my laptop.
Behold, the OS now found the memory doubled and I am off to the races.

I have gotten more Java done in the last two hours than I did in an entire day, including writing this short note.

Somuco May 14, 2005, 04:28am EDT Reply - Quote - Report Abuse
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>> Re: Sony Vaio laptop wont boot?


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