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  Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup 
 
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dark reign Jan 26, 2006, 05:59pm EST Reply - Quote - Report Abuse
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Upon starting my Gateway computer, it would boot up; however, the monitor would not receive any signal. If I immediately shut the computer off using the power button and restarted it again, the monitor would turn on at the first or second try. Occasionally, I would see a "your hardware has changed screen prompting various boot options". When I restarted the computer via the shutdown screen, the computer and monitor would restart normally. If the computer was left off for a few hours, the monitor problem would reappear.

I changed the bios settings, reinstalled Windows XP, installed various versions of the ATI video driver, changed power management settings, turned off background & startup items, reinserted the cmos battery, and reseated the video card & memory. Nothing worked. I removed the video card (ATI Radeon 9600 Pro) and used the integrated graphics. Everything worked fine. Put the card back in and then, the monitor would not come on upon starting the computer; however, it now came on at the welcome screen. It seemed to not receive a signal until then. The fan on the video card spun normally as were the other fans. There were no signs of damage upon visual inspection.

I have another Gateway with a Radeon 9600 so I swapped video cards. The Radeon 9600 worked fine in the problem computer and the other computer now had the identical monitor problems with the Radeon 9600 Pro installed. Therefore, it seems to be a defective video card. The power supply is a Lite On 160 watt supply. It may be related. However, I kept the Radeon 9600 in the first computer and it has been booting and starting normally along with the monitor. The Radeon 9600 Pro has been shelved. I also switched memory between the computers with no problem. However, I'm confused as to why the video card operated normally once the monitor/system was running if it is defective. Other than at startup. it worked fine.

I have the latest bios and chipset drivers installed. I also adjusted display options like refresh rates and other ati control panel settings.

Anything I may have overlooked or is this typical of a defective video card? Would appreciate your advice.


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Shadow_Ops_Airman1 Jan 26, 2006, 06:06pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
160 watt PSU is not enfu for a 9600 series board, maybe a Rage Series, but a 9600 nope.

AMD Athlon XP-M 2500+ (133x14= 1867MHz) (209x11= 2299MHz)
DFI LP NF2 Ultra-B (Hellfire 3EG Rev2)
Antec SX800, Neo HE 500, 4 Antec 8CM Fans
Thermalright SI-97 1 Antec Tricool 12CM Fan
CL SB XFi Xtreme Music
2x Barracuda HDs (250/400)
2x Samsung Write
James Marlin Jan 26, 2006, 06:19pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
A 160watt PSU?? Another reason not to buy OEM systems, that's pathetic.

As for the difference in the two video cards, hard to say. Could be something as simple as an older bios version that's less responsive, or maybe a few resistors/what have you, that are a bit out of spec, so it's sending a late "wake up" signal to the monitor. Maybe (though I don't know if this is separate from the regular 2D display ability) it's VGA/VESA ability is pooched.
I wouldn't worry too much unless you see other problems with the card. Try doing some sort of video test/benchmark and see what happens.

Athlon XP M 2500+ (12x200FSB=2.4 ghz, PR 3500+), Soltek SL-75RN2-L, 1gig 3200DDR Ram, ATI X800GTO, NEC MultiSync FE991sb, Creative Audigy OEM, Logitech 5.1 speakers, 40gig HD booting XP, 200gig@50%games, Lite-On DVD burner, LG 52x32x52x
dark reign Jan 26, 2006, 06:34pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
Thanks for the reply. I agree it is another possibility. The video card has been in the computer for about 2 1/2 years with no issue. It has no auxilliary connection to the power supply and there are no power requirements on the original ATI box. Only a DVD Writer is installed with it since I removed the modem which I didn't use. However, I had problems with a Soundblaster card awhile back in this computer as well and had to remove it. Seems like the low power supply may be the problem. Wonder why it began to be a problem now other than the fact that the computer is a little over three years old. Would explain why the monitor is not receiving a sufficient signal at startup. Obviously, the non-pro card is operating at lower core and memory speeds. Therefore, it would have lower power requirements.

dark reign Jan 26, 2006, 06:46pm EST Reply - Quote - Report Abuse
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Edited: Jan 26, 2006, 07:20pm EST

 
>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
I have flashed the latest bios from the Gateway site for this motherboard. The other computer has a different bios since the specs are slightly different. The video card didn't work with either one so it may not be the bios. Ran all PC Doctor and Norton Check-It Diagnostics which found no problems. Thanks for your advice.


James Marlin Jan 26, 2006, 07:11pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
I was actually referring to the video cards Bios.

But you did spark a memory for me. There was a time when mainboard manufactures started producing "fast boot" main boards.
The concept was that the reason computers weren't as "main stream" as they could be was because they took to long to boot to the desktop.
Kind of like how TV's were supposedly better with the "instant on" instead of having to warm up first.
In fact I had a Asus AV7-266E with this feature, and the only way I could see anything before the loading windows screen was to enable the slower boot (where it does the long memory check). Was using a USB based keyboard and it was the only way i could get into the bios when I needed, the boot-up was just too fast other wise.
Sold it to someone in a "cast-off" system with a PS2 keyboard, enabled the fast boot, sure enough no video till the loading windows screen was displayed. Luckily I could still enter the mainboard Bios with the PS2 keyboard.
If that's the case don't worry about it, it's supposed to do that, a "feature" so to speak. lol

Athlon XP M 2500+ (12x200FSB=2.4 ghz, PR 3500+), Soltek SL-75RN2-L, 1gig 3200DDR Ram, ATI X800GTO, NEC MultiSync FE991sb, Creative Audigy OEM, Logitech 5.1 speakers, 40gig HD booting XP, 200gig@50%games, Lite-On DVD burner, LG 52x32x52x
dark reign Jan 26, 2006, 07:30pm EST Reply - Quote - Report Abuse
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Edited: Jan 26, 2006, 07:43pm EST

 
>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
Thanks for the input. I disabled the fast boot and even though the extra checks occurred for memory etc. the monitor would still not turn on. However, after reinstalling the video card a number of times and turning fast boot on, it did load at the welcome screen and worked fine after that. I may have to get used to using it that way if I am to use the card again. However, it showed all the screens prior to this upon start.

Should mention that I changed the boot priority to hard drive and then dvd writer for faster boots.

James Marlin Jan 26, 2006, 07:42pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
K, this is a total stab in the dark but hows the dust situation in the system?
If enough dust has built up it might impede performance, maybe creating some problems. Thing is that sort of problem usually shows up when the system is under a high stress situation. Like playing the latest 3D FPS for hours on end, not at boot, but I could be wrong.
Maybe the constant installing/uninstalling shook some dust off.
Or another shot, how do the contacts on the board look? Maybe try the old eraser trick. Just rub a eraser over the contacts, it's an easy way to remove corrosion from electrical contacts. Just make sure all the little pieces of rubber are removed before it goes back in.

Athlon XP M 2500+ (12x200FSB=2.4 ghz, PR 3500+), Soltek SL-75RN2-L, 1gig 3200DDR Ram, ATI X800GTO, NEC MultiSync FE991sb, Creative Audigy OEM, Logitech 5.1 speakers, 40gig HD booting XP, 200gig@50%games, Lite-On DVD burner, LG 52x32x52x
dark reign Jan 26, 2006, 07:54pm EST Reply - Quote - Report Abuse
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Edited: Jan 26, 2006, 08:02pm EST

 
>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
I vacuumed the case and removed the dust which was not alot. The video card fan does have a small amount of dust caked on at the bottom under the fins. It spins fine but how would you usually remove the dust on the bottom?

The contacts look fine but I will take your suggestion and use the eraser to see if it makes a difference, this weekend.

The video card was in a Pentium 4 2.4 ghz computer with 1 GB RAM that my son was using alot playing video games. The latest being BF2, Call of Duty 2, etc. Maybe this overstressed the card since he said that the frame rates were lower than normal (but I expected that to happen anyway since these are the latest games so I never thought much of it at the time).

James Marlin Jan 26, 2006, 08:11pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
Playing a game a lot really shouldn't stress a card, unless there's a heat issue.
Thing is you'd see artifacts as well so I'd doubt it was the problem. As for artifacts, you'd know them when you saw them.
With that said, some times a part that's a little flaky can get worse over time especially if it's stressed a lot. It's not common but it happens.
I had a year old Geforce1 start smoking, one day. Took it out, and there was what looked like a small crack in the edge of one of the memory chips, plus scorching around the crack. Good thing it was still under warranty. :)

Another way a problem would produce over time, is if the card had been subjected to a static shock. Handling a card when not grounded can sometimes give a chip, if touched, a micro-shock that damages the chip slowly over time.
It usually shows up during the first year after it was shocked, so I'd most likely rule that out.

Athlon XP M 2500+ (12x200FSB=2.4 ghz, PR 3500+), Soltek SL-75RN2-L, 1gig 3200DDR Ram, ATI X800GTO, NEC MultiSync FE991sb, Creative Audigy OEM, Logitech 5.1 speakers, 40gig HD booting XP, 200gig@50%games, Lite-On DVD burner, LG 52x32x52x
Shadow_Ops_Airman1 Jan 26, 2006, 08:16pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
also another point being, the 9600 series boards were known for heat problems, Id suggest finding a busted 9800 XT and using the cooler from it on the 9600 board.

AMD Athlon XP-M 2500+ (133x14= 1867MHz) (209x11= 2299MHz)
DFI LP NF2 Ultra-B (Hellfire 3EG Rev2)
Antec SX800, Neo HE 500, 4 Antec 8CM Fans
Thermalright SI-97 1 Antec Tricool 12CM Fan
CL SB XFi Xtreme Music
2x Barracuda HDs (250/400)
2x Samsung Write
dark reign Jan 26, 2006, 08:24pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
Thanks for all of your help. The games looked fine with no artifacts (and playing older games like Black Hawk Down at 1280 x 768 still rendered a clear image on the monitor with higher frame rates).

dark reign Jan 26, 2006, 08:28pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
Maybe a pci card based fan might help. I think these are available. Thanks.

Michael C Jan 26, 2006, 08:47pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
My old 9600XT overclocked to 340/575 ran at 28c idle and 36c load, cool as ice.

dark reign Feb 19, 2006, 08:22pm EST Reply - Quote - Report Abuse
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>> Re: Possible Video Card Problem, Monitor Not Receiving Signal At Computer Startup
Here's an update:

I installed a new Antec 430 watt TruePower power supply and an additional fan (Vantec Stealth 80mm).

Still no go. The monitor received no signal from the video card at all during or after boot up.

I received a RMA from ATI and have sent it in. Will post again with the result.



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