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  Can't install windows! 
 
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kOrny Aug 16, 2006, 02:50pm EDT Reply - Quote - Report Abuse
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Ok, my friend is trying to install windows professional edition on his computer hes been building over the past years. The problem is that after the hard drive is formatted with the windows disc, it goes to install -- As it goes through installation, it freezes up. The mouse wont move, hard drive is inactive, etc. This usually happens after he enters his desired user name, time zone, and cd key.

He's tried it about 8 times, buying a new hard drive in the process. Anyone know whats up?

His specs:

Gigabyte K8 Triton
AMD Athlon 64 3000+
2 x 512 Kingston pc400
WD 250gb SATA2
ATI radeon x800 256mb agp
Samsung dvd writer

We are trying a new cd rom drive now. Next, i'll dig for my windows home edition cd and try it. Any ideas?


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<a class= Aug 16, 2006, 02:58pm EDT Reply - Quote - Report Abuse
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Edited: Aug 16, 2006, 02:59pm EDT

 
>> Re: Can't install windows!
Make sure the "cool and quiet" option is turned off in the bios. Boot up with one stick of ram. Make sure that the ram timings that motherboard detects for his system are the ones the ram can handle. Sometimes mobos force timings unsupported by the ram, so it crashes. Make sure it isn't an overheating issue. Check whether his CPU fan and heatsink isn't filled with dust.

_______________________________________________________
3930K @ 5.00Ghz | GA-X79-UD3P | 16Gb DDR3 | GTX770 | W7 x64
kOrny Aug 16, 2006, 05:24pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
Ok, we tried another cd-rom drive and my windows home edition disc. the SAME problem happened. it froze up during install. We also took out a stick of ram - same problem.

We did get one error message saying something about system resources and something about API.

So we ruled out the cd drive, windows disc, hard drive. ANYONE HAVE ANY IDEAS?

Mat Nairb Aug 16, 2006, 05:49pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
Can you try another low end video card? If it works, install the chipset drivers for your motherboard and try the x800 again? Maybe Windows is having problems recognizing the video card.

Max Lindholm Aug 16, 2006, 07:50pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
I did a Windows XP install on my mother-in-law's ancient HP machine, and kept getting crashes constantly. I kept taking out RAM sticks until the problem went away. Source, dead ram stick.

Max

jmerc Aug 16, 2006, 08:49pm EDT Reply - Quote - Report Abuse
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Edited: Aug 16, 2006, 08:51pm EDT

 
>> Re: Can't install windows!
I gather he installed the sata drivers from the floppy disk that came with the motherboard.
Gather your answer will be yes or the drive would not be recognized by Win XP Pro.
Did he also setup the sata drive for use with the WD software that comes with the hard drive?

What is the actual model of that motherboard? Is it a GA-K8U-939?
Reason I ask is to make sure it supports that PC4000 (DDR500) memory or is he using PC3200 (DDR400)?


Life is too short, make the best of it!
Dr. Peaceful Aug 16, 2006, 09:46pm EDT Reply - Quote - Report Abuse
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Edited: Aug 16, 2006, 09:47pm EDT

 
>> Re: Can't install windows!
This usually happens after he enters his desired user name, time zone, and cd key.


Did it crash all the time at the same spot of installation? At this point of installation, if I remember correctly, is when Windows is testing the video. May be it's video driver problem, like someone already mentioned above. What video card he has?

kOrny Aug 17, 2006, 01:57pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
He is using 2 x 512mb of DDR400 pc3200 ram - the box of his motherboard says it supports ddr400+. They both work, as in post it displays 1024mb of installed ram. (We also swapped each during installs.)

I don't think its his video card, he has a x800 256mb AGP. He was having problems before with his older card, a radeon 9800 agp. He returned that for the x800 - still having problems.

He's tried 2 SATA2 hard drives. At first he thought it was the problem when he tried to install it on his 80gb sata hard drive. He bought a 250gb hard drive from Newegg and we still cant install windows!

This comptuer doesn't have a floppy drive, and windows isnt installed yet, so i'm sure he hasnt put in any other kind of disc other than the windows installation discs. Does he need to install some sort of drivers for his hard drive befor he installs windows?

Thanks everyone, i think we're getting somewhere. :)

jmerc Aug 17, 2006, 07:39pm EDT Reply - Quote - Report Abuse
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Edited: Aug 17, 2006, 07:41pm EDT

 
>> Re: Can't install windows!
I forgot to ask, which power supply is he using and what are the specs on it?
Just wanted make sure he was using the correct memory. What's the motherboard make and model?

In addition, if he's trying to install a sata drive, he will need to install the drivers for it or windows will not recognize that a drive is available.

Jay

Life is too short, make the best of it!
kOrny Aug 18, 2006, 11:28am EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
I have to get to work early today, but if it helps, i know his psu is 480W. My brother has the same one and it powers his pc fine.

When I get back, ill get you the full specs of the psu and motherboard.

Thanks

kOrny Aug 19, 2006, 08:33pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
Ok, the specs for the PSU: +3.3v +5v +12v -12v -5v -5vSB (is this right??). The model of the motherboard is a Gigabyte GA-K8NS.

Now, i took out the SATA hard drive. I popped in an older Seagate 40gb IDE. It is just done formatting, and windows is starting to install. We'll see what happens from here.

kOrny Aug 19, 2006, 08:54pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
results with the 40gb IE hard drive: SAME THING.

the computer froze at the same spot the sata hard drives did. ive tried multiple windows installation discs, 3 hard drives, tested each stick of ram seperately and together, re seated and re connected all hardware, tried 2 different cd rom drives, -- same outcome. I DONT KNOW WHAT TO DO!!!

please help if you have ANY idea.

thanks

jmerc Aug 19, 2006, 09:27pm EDT Reply - Quote - Report Abuse
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Edited: Aug 19, 2006, 10:21pm EDT

 
>> Re: Can't install windows!
Have you tried different ram. May that memory he is using is not compatible or not suitable for the motherboard. In addition, have you checked to make sure the hsf has been installed correctly and that it's not overheating.

Jay

BTW - Been meaning to ask this question. Are the OS cd's being used originals or are they copied from originals? Just curious, burned copies, if not burned correctly can cause these types of problems.

Life is too short, make the best of it!
kOrny Aug 20, 2006, 02:14am EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
I've tested his computer with my old ram (DDR400 PC3200) and nothing changed - it recognized it but still froze up. I also tested his ram in my comptuer and it ran fine.

The windows discs are new discs - one his uncle bought for him and the other was one i bought.

As for the HSF, I will double check in the morning. I do remember once there was an issue with thermal paste, but when i check the temp b4 attempted install, it reads 32 degrees C.

Thanks for your help so far. I will check the HSF in the morning.

jhoejhit Aug 20, 2006, 04:15am EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
It sounds like the problem is the Hard Drive, Bad HD gets stock / fresh during installation. Sometimes you'll hear a weard noise from HD if you just leave your PC "ON". Try Fdisk your HD and try again, if it didn't work change it with good working condition HD.

Zero Aug 20, 2006, 06:26am EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
hi,
I don't know much about AMD motherboards, but you might want to check your bios.
I would recommend diabling any UNNEEDED features. Also, check if RAID is enabled or not.

I think it is a bios problem and not a hardware problem.
just play with the options and you might find the missing link.

bye...for now

-------
Intel Core i7-2600K.
Gigabyte GA-Z68X-UD3H
Gigabyte GeForce GTX 285
4 X 4 GB G.Skill DDR3-1600
2 X WD 320GB @ 7200 RPM
2 X WD Green Power 1TB
2 X WD Green Power 2TB
OCZ GameXstream 850W
kOrny Aug 20, 2006, 01:23pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
jhoejhit: I've tried 3 different hard drives, 2 sata hd's and 1 IDE hd. I get the same problem each time.

ZeroMAX: i'll mess with the bios settings again, ive tried to change a lot of things, nothing worked so far.

Also, when i start my computer, the temp is at 22 degrees C. ive left it on for about 10 mins and its at 31 degrees C. I dont think its a CPU issue.

This is what ive cancelled out: cd-rom drive (tested 2), cpu, hard drive (tested 3), windows install disc (tested 2), ram (tested each stick seperate, tested different ram), video card (tested 2).

I really have no clue wh it is doing this. If you still have ideas -- tell me!!

Thanks

BoT Aug 20, 2006, 02:46pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
i would try to install a free linux version like ubuntu, just for the heck of it. see if it completes the install. if it does then it's for sure not hw related.

You can either be part of the problem or be part of the solution.
Codisha - http://www.codisha.com
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Greg M Aug 20, 2006, 03:56pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
Have you tested the RAM individually?

I couldn't install windows for the longest time because I didn't realize I had a stick of bad RAM.

----
FX-55, 2x 1GB GSkill, X1800XT (512MB), 2x250GB RAID-0, DFI SLI-D
http://www.gandmpc.com <-My 'project'
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SuPeR Xp Aug 20, 2006, 05:52pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
Yes, bad ram is usually the problem. And it sucks when one of them goes bad for some reason. Also, when you are installing Windows, try not to be connected to the internet.

Good Luck

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http://www.techpowerup.com/gallery/2442.html
habs fan Aug 20, 2006, 07:20pm EDT Reply - Quote - Report Abuse
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>> Re: Can't install windows!
I once had this problem a number of years ago, with Windows 98 & a K62 350. It turned out to be a bad cpu.


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