hey i am having issues with a relatively new Dell inspiron 6000 that i purchased. when i try to power on my computer it freezes at the blue screen and it says that windows is starting up... (but it never loads my user accounts to log into) the mouse is still active and if i pop in a cd it will read the cd and the cursor will have the little cd icon indicating that it is reading a cd. however it doesnt move further.

i tried booting up with last known good configuration, safe mode with networking, safe mode. i even popped in my windows xp cd that Dell sent me ran the recovery console and did a chkdsk /r...trying to repair bad sectors (for some reason though this will get to 75% then loop back to 50% twice and them from about 65% it will jump to being complete very rapidly...im not sure if it is completing properly). i am still having the same problem though. i do not know what to do and there is a lot of important documents on my copmuter so i can just do a clean swipe.

please help! i am a student and go back to school in two days. i need to solve this problem asap!

I had the same problem on a Dell Latitude laptop. The freeze most likely occurs due to a missing driver. First, go to your device manager and check if there are question marks for any of the devices in the list. If you see a question mark it means that the drivers for that device are missing. In my case, the SM Bus Controller driver was missing. The problem was fixed after installing the "Chipset" driver package from the Dell website:

http://support.dell.com/support/downloads/

Also, if your Modem Device on High Definition Audio Bus driver is missing you can fix it by applying the following patch:

Read about it here: http://support.microsoft.com/kb/888111

Get the patch here: http://tinyurl.com/2wrfea

If there are any other missing drivers either insert your Dell driver CD or d/l the drivers from the Dell website. After all the drivers are resolved this problem will most likely go away.