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  SONY can rot in hell 
 
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4 3 Sep 19, 2006, 02:18pm EDT Reply - Quote - Report Abuse
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I believe I have thre same problem with my Sony notebook. I have a Sony Vaio PCG-7A2L that I got from my parents as a graduation gift in June of 2005. 3 months later (September 2005 for those who have trouble, haha), the sound started getting messed up. When I plugged in speakers or headphones the sound would be fuzzy. Well this got to be worse and worse. Finally I took it to Best Buy (where I had puchased it along with a 3 year $300 warranty). Best Buy said they "don't fix Sony anything." Great. They talked me and my parents into buying a $300 warranty for nothing! What a scam! I hate Best Buy!!!!! They shipped it to California to have Sony look at it and they said it would take 2-3 weeks. After 9 weeks, 5 phone calls to Best Buy, 3 phone calls to Sony, and many many complaints and stress headaches, I finally get it back---Only Sony didn't even touch my computer. It was exactly how I had left it and there were only the barcode stickers from when it was shipped out. There was a bill attached to it claiming my computer had "physical damage"....whatever that may be. It is such a vague term. Only I know I did not do any damage to my expensive laptop. The bill said it would cost $600+ to repair everything. The bill also claimed that I had something wrong with "LCD." Well LCD has to do with the computer screen. There was NOTHING wrogn with the screen. They were trying to take any money that they could. Well just yesterday (September 18, 2006) my computer randomly turned off. And it was not coming back on. There is no way in hell I'm sending it back to California for another 9 weeks just to have it sit there on their shelves. Its not the battery, it's not the cord. It will just not turn on. No computer repair places fix Sony I believe. It's such a scam. I swear they make faulty products purposely.

I'm sorry many of you have suffered from porrly manufactured Sony products. I definitely feel your pain. We all know we are not the one's to blame for our electronic problems.

I've have PS2 problems too.....but that's another horror story right there.


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Adam Kolak Sep 19, 2006, 04:40pm EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
Not a big fan of Sony myself anymore.

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FordGT90Concept Sep 19, 2006, 04:43pm EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
I quit buying Sony produces in the late 1990's when I noticed very few of the Sony devices I own still work.

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Dangerous Dave Sep 19, 2006, 05:43pm EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
if I were you just go to best buy throw a fit and have them exchange it for a different laptop it seems to me about the best you can do right now.



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Mike L. Sep 19, 2006, 06:12pm EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
That's just wrong man. Sorry you had to go through that.

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john albrich Sep 19, 2006, 11:09pm EDT Reply - Quote - Report Abuse
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Edited: Sep 19, 2006, 11:19pm EDT

 
>> Re: SONY can rot in hell
I've had Best Buy sales people tell me the extra warranty was so I woud NOT have to send the product back to the manufacturer. A "no muss, no fuss" contract. Supposedly they would either fix in situ or replace immediately. Same story from Office Max, and from Staples.

If the product is within the original warranty period, there's probably nothing Best Buy or the third party warranty provider can or will do, as the extended contracts only go into effect after the original period expires.

Do such sales tactics qualify as organized crime? I would bet the financial numbers are huge. And remember, they ARE selling those third party warranties. They are a product every bit as much as the computers.

I suggest contacting higher-ups at Best Buy. If that doesn't solve the issue, then see if can pursue as criminal fraud ...the number in your situation may be high enough in your state/country. Complaining to the Better Business Bureau probably won't do anything.

Related...
I've been trying since early APRIL2006 to get HP to honor their manufacturer's warranty for a frippin $50 item, and they've blocked it at every opportunity. The last place they sent me was HP Customer Support in India, where "...we have no contact with HP Customer Service in US". That was in response to my request they get the history of the problem from HP Customer Service in the US. It's like starting at square 1 all over again....5 MONTHS later. They're telling me HP Customer Service in India has no way to contact and share info with HP Customer Service in the US. That's just Bull. There are these new-fangled things called FAX machines, and even something newer called email. They lied to me, and it's bad customer relations.

Now, because they've delayed over and over, it's well past the 1 year warranty period (which expired in May) and so HP FIRST tried to claim it was out of warranty (BY TWO YEARS!!! I didn't even own the thing two years ago, let alone three) I told them I could prove my warranty claim actions started before the end of the warranty and their song changed. Now, HP Customer Service is claiming I have to resubmit the serial number and copy of the receipt by FAX (ha!) and they will "re-open" the warranty (or some such wording)

These extended warranty pitches may even be a RICO thing.

edited to clarify

4 3 Sep 20, 2006, 02:52pm EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
I was so upset when I wrote that big comlpaint about Sony that I could even type all of the words right!

leastcmplicated Sep 22, 2006, 01:25pm EDT Reply - Quote - Report Abuse
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Edited: Sep 22, 2006, 01:25pm EDT

 
>> Re: SONY can rot in hell
call Sony and make your way up the ladder, make a big thing out of it, be civilized but make it known that you want to be compensated. Anything that has broken on me, or is unfair i have always gotten it fixed, replaced or removed just by calling corporate. Threaten them with lawyers, find your warranty and make sure whats happening is covered and then call Best Buy corporate. If all that doesnt work, write a letter and post on the BBB, make a website about it, get your problem out there and ppl will come forward with theirs

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angryhippy Oct 16, 2006, 01:03am EDT Reply - Quote - Report Abuse
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Edited: Oct 16, 2006, 01:05am EDT

 
>> Re: SONY can rot in hell
john albrich said:
And remember, they ARE selling those third party warranties. They are a product every bit as much as the computers.
My friend used to sell big screens, and he'd make more commission off the xtended warranty than he did off his sales commission.

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CrAsHnBuRnXp Oct 16, 2006, 03:29am EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
I dont think I have ever owned a Sony product and even if I have, I never will (again). Their products are crap IMHO.

Kimon Oct 16, 2006, 03:53am EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
OMFG man that totally sucks. All of the Sony products in our household are working just fine (touch wood), such as my 17" computer lcd and TV in the lounge. I've even got an old Sony stereo from a hundred years ago. Looks like Sony are getting to be a pretty poor quality brand now though. :|

Predator Oct 16, 2006, 05:46am EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
Actually, I've NEVER had problems with ANY Sony-made device. In fact, I encourage others to buy Sony-created products. Perhaps you just had bad luck and/or this example is an anomaly.

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David Oct 16, 2006, 05:58am EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
To be honest, ive never had any Sony product let me down either (My PSX started to give in after 6 years of hammer... but thats was my fault)

It just seems to me Sony just cant "do" the whole laptop thing, maybee they should quit and just do what they do best?.


David.

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angryhippy Oct 16, 2006, 11:10am EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
Nothing I ever bought from Sony lasted more than 2 years. My Walkmans headphone jack went after about 15 months. I have 3 Sony Receivers in the closet all lasted less than 2 years, and all went bad the exact same way. My Sony 32" Trinitron is the exception. The remote went bad, and there was no way to manually open the menu for color and contrast adjustments. It is now all green. My PS2 had the laser tracking part go bad after a little more than a year. My little micro stereo/CD player lasted about 2 years. My Cassette deck broke after a little more than a year. The bottom line is planned obsolescence. And after the rootkit debacle, I'm just done with their products.

Did I mention my CD-RW and DVD ROM also broke shortly after the guarantee as well. The only good thing about all this is the 32" TV I won in a contest.

Get Hippied out!
http://www.angryhippy.net
Me at work: http://tinyurl.com/3nvncb3
My rig! A Blah blah.With a blah blah! SWEET! http://tinyurl.com/4yujmff
Da Beast! http://tinyurl.com/3sapr2b
i5 3570K 4.6GHz http://snipurl.com/26r3cot
Win7-8 Pro 64bit
leastcmplicated Oct 16, 2006, 11:22am EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
I really think its hit or miss with Sony. I have an old Vaio PIII laptop thats working fine, my LCD is working perfectly and honestly, I dug my Sony Walkman from back in the DAY! like cassette tape walkman, threw some batteries in there and it worked like it did the day i got it. Every company has hit or miss IMO, well I can honestly say i've never had a pioneer product die on me.

____________________________________
"Log off, that cookies**t makes me nervous" - Tony Soprano
"I don't know what to believe, I just show up and breathe anymore"

Carl Martin Oct 16, 2006, 11:37am EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
Hilary,

Whether or not somebody likes or dislikes Sony products or Best Buy is irrelevant and does nothing to solve your problem. I suggest you contact your State Attorney General's office of consumer affairs ASAP and hand this problem over to them. What you describe is nothing less than fraud and needs to be dealt with by their hungry young lawyers. Be careful not to misplace any of your paper work, and have no verbal communication with Best Buy or Sony. Get everything in writing. "If it ain't in writin' it dont' exist."

BTW, if you check your extended warranty, I'm sure you'll find that it doesn't take effect until after the manufacturer's warranty has expired.

Lou Bot Oct 16, 2006, 02:28pm EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
Old post but since you laptop falls under manufacturer's warranty, yes Best Buy will ship it to an authorized service center which not affliated with Best Buy nor Sony and yes it will take approx 4 to 6 weeks to repair (depending on part needed). You need an authorized service tech to work on your laptop in order not to void the warranty. Computers are more flexible than laptops and can be repaired at the store. I hope this enlightens you.

The only crime I see here is you or your parents over paid for a laptop and best buy warranty plan. Always say NO to Best Buy protection plan. :)

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James Canepa Apr 15, 2007, 03:42pm EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
i think best buy is the biggest problem. i was sold an "accidental" warranty when i purchased my laptop. 2 years later i have a cracked screen on my vaio, I bring it in, they say they have to send it out, and ill have it back in 4 weeks, a week goes by and they leave a message for me saying i dont have accidental coverage, and it will cost 1400 to fix an old laptop that was originally 1400. its bullshit. my mp3 player came from circuitcity with accidental, and when it broke they replaced it just like they said they would.


Adam Kolak Apr 15, 2007, 04:39pm EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
I don't even think Sony is good enough to make it into Hell. Satan will probably kick them out as soon as the get there.

Adam Kolak
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Donmeister Apr 15, 2007, 05:08pm EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
Man... This kind of stuff makes you want to stop and ask these people exactly what the warranty will cover for sure. I've got warranties from Radio Shack on an mp3 player and digital camera and now I'm wondering if something should happen to them accidentally, will the proper actions be taken?

Also, the only Sony product that I own is a PS2, the slim version. It's worked great for over 2 years now and I've been happy with it. I've never owned a laptop from them and it's a shame to see that stuff like this happens. They're really nice looking laptops, I'm not crazy about some of their prices but you can't have everything.

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A_Pickle Apr 15, 2007, 05:08pm EDT Reply - Quote - Report Abuse
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>> Re: SONY can rot in hell
Personally, I would never buy a Vaio. They're pretty... and that's about it. Otherwise, they're the usual junk retail computers that aren't well-supported by the company OR the retail outlet, and they come with just as much bloatware that's of lower "quality" than the stuff you get when you purchase a Dell or an HP (that is, the bloatware you get with these brands you can usually associate to more trusted brands like Yahoo or Google). Sony will never be a computer company worth purchasing from. They're also rather overpriced.

That said, I can't say they don't make good TV's, or cameras. My parents have a Sony DVD Home Entertainment System with 5.1 Surround Sound that really kicks ass, and doesn't look half bad, either. Sony really has electronics design down, which I like.

You will also never hear me talk down regarding my camera, a Sony Handycam DCR-TRV350. It's old, and records digital video on a Digital Hi8 tape... and has never once let me down. For one, I'm positive it's got some sort of luck charm on it -- I can't tell you how many times I thought I lost that camera and it somehow came back. Now that's a damn nice feature, I HAVE to give Sony props for that one :D. Then there's the fact that the camera has simply worked, time and time again on multiple computers with multiple editing platforms. The JVC's I had the misfortune of working with (alongside the PowerMac G4's that inspired my Apple hate) captured and played video very choppily, and had poor audio recording. If it weren't for Sony's adamance on Blu-Ray, I'd probably be looking at their cameras for my next camcorder.

But they're not, so I'll probably be going to a camp that supports HD-DVD.

After having seen my friend's Sony CyberShot, though.... oooh... I may have to pick myself up one of those. :D


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