Please register or login. There are 0 registered and 1974 anonymous users currently online. Current bandwidth usage: 326.30 kbit/s January 20 - 05:38pm EST 
Hardware Analysis
      
Forums Product Prices
  Contents 
 
 

  Latest Topics 
 

More >>
 

    
 
 

  You Are Here: 
 
/ Forums / Motherboards /
 

  Windows freezes if USB Controller enabled 
 
 Author 
 Date Written 
 Tools 
James Donaldson Jan 27, 2007, 02:06pm EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List Replies: 14 - Views: 1657
When I have the USB Controller, (and/or the USB Legacy Support) enabled in BIOS, Windows XP freezes soon after starting. I get the "Found New Hardware USB Root Hub" bubble and soon after, mouse cursor stops moving and no response from the keyboard. The CPU light is off and the machine is quiet. I have updated the drivers and all the software.

Please help! The problem began when I tried to update itunes, the installation stalled and I had to restart the computer. After that, I windows froze as it was loading, same in safe mode. Norton Go Back did nothing. I re-formatted my hard drive and tried a clean install of Windows. This failed as well, as I always froze upon the text installation part during the "Setup is Starting Windows" portion. I got past this by disabling the USB Controller. I changed to PS/2 mouse and key boards, and got Windows installed. But now if I enable the USB, it freezes right away. I suspect this USB problem was the culprit all along!

I am using

Motherboard: MSI RS482M4 (with 4 USB in the back and 2 in front)
AMD 64 Athlon 3200+
1.00 Gig of RAM
Windows XP Home

The machine is 7 months old and worked fine till last week.
At your mercy.
-Brotherlog






Want to enjoy fewer advertisements and more features? Click here to become a Hardware Analysis registered user.
Shadow_Ops_Airman1 Jan 27, 2007, 02:36pm EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
well do you have the mouse and Keyboard pluged into any of the USB Ports, because if you do then the mouse and keyboard will not work until you complete the installation process, suggest having a spare PS2 Mouse and Keyboard for use.

AMD Athlon XP-M 2500+ (133x14= 1867MHz) (209x11= 2299MHz)
DFI LP NF2 Ultra-B (Hellfire 3EG Rev2)
Antec SX800, Neo HE 500, 4 Antec 8CM Fans
Thermalright SI-97 1 Antec Tricool 12CM Fan
CL SB XFi Xtreme Music
2x Barracuda HDs (250/400)
2x Samsung Write
James Donaldson Jan 27, 2007, 03:53pm EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
The Windows installation process is complete, but the problem remains.

Shadow_Ops_Airman1 Jan 27, 2007, 04:20pm EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List

Edited: Jan 27, 2007, 04:26pm EST

 
>> Re: Windows freezes if USB Controller enabled

AMD Athlon XP-M 2500+ (133x14= 1867MHz) (209x11= 2299MHz)
DFI LP NF2 Ultra-B (Hellfire 3EG Rev2)
Antec SX800, Neo HE 500, 4 Antec 8CM Fans
Thermalright SI-97 1 Antec Tricool 12CM Fan
CL SB XFi Xtreme Music
2x Barracuda HDs (250/400)
2x Samsung Write
Gerritt Jan 27, 2007, 11:10pm EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
I've had some very odd issues with my USB subsystem as well.
My workaround was to unplug my external active USB hub.
It seems there was some sort of conflict between my External USB Hub and the Hard Disk Controller. When windows was starting the lights on the Hub would flash in sync with the HD Activity light and the startup would hang at a flashing cursor, or the system would startup in 10-15 minutes.

When I unplugged the USB hub during startup, everything started normally and I could then plug in the USB Hub after logging in and everything worked quite well.
I had all of these problems on a XP Pro OS, loaded on a Supermicro MB, with dual Xeons.

I've not had the same problem on the system listed in my BIO.

Gerritt

Ad Astra Per Aspera
(A rough road leads to the Stars)
We all know what we know, and everyone else knows we are wrong.
System Specifications in BIO
john albrich Jan 28, 2007, 12:10am EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List

Edited: Jan 28, 2007, 01:28am EST

 
>> Re: Windows freezes if USB Controller enabled
I'm not sure if you're using an external USB hub or not...but if you are...

1) Use a USB hub that has a different set of interface chips. If at all possible make sure the hub uses the same USB interface chips as the motherboard. (for example, there are Lucent, VIA, SIS, and more chipsets. Their level of standards compliance varies, and minor timing and protocol variances under some conditions can cause very odd problems)

2) If the external hub is USB1.x then change it to a USB2.0 hub (assuming the mobo USB is 2.0) There are occassional issues with USB1.x hubs being used with USB2.0 mobos. I'm just guessing at your setup here as some folks tend to use their "on-hand" older 1.x hubs with low demand devices like keyboards. Again, try to use the same chipsets where possible.

3) If the external hub is using an external power source, make sure the power source select switch on the hub's case is set to use the external power source. Also, verify the power source is in fact providing +5.0 Volts under load. If the hub is using internal USB power, then make sure the power source select swtich is set accordingly.


edited to add:
You can use the device manager and also some freeware programs like SIW to report details on which USB chipsets are being used, however in some instances a specific chipset ID might not be provided.

Brendan Falvey Jan 28, 2007, 12:20am EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
There were USB issues with Win 2k (generally fixed with SP3 orSP4) that continued into Win XP where I think Sp2 fixed that problem.

The USB driver did not manage the USB driver stack at all well. Created no end of problems i had with an HP printer and HP were even more useless that you know what on a bull. Fix included monstering the registry etc.

The fix before the service packs was to delete the USB root completely and reload it as new hardware.

Gerritt Jan 28, 2007, 12:28am EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
Brenden,

Oddly, or unfortunately, it is my upgrade to XP SP2 that seemed to start the problems mentioned above. At the same time I did the SP2 upgrade I also did about 40 other MS suggested upgrades, so do not know which one was at fault.

I got so fed up with it that I justified the new system and OS purchace....hmmmmm.....a consperacy?

Gerrritt

Ad Astra Per Aspera
(A rough road leads to the Stars)
We all know what we know, and everyone else knows we are wrong.
System Specifications in BIO
Brendan Falvey Jan 28, 2007, 12:48am EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
In James original post he seems to suggest he had left hardware support for legacy USD enabled. Like many of these things it is only of value for much older hardware. If all of your hardware is fairly recent I would disable the legacy support in BIOS. Why enable something that will not be used and has some potential for creating a conflict.

Gerritt it might be worth a good look at the M$ knowledge base. Also check the motherboard manufacturers website for any known problems

Shadow_Ops_Airman1 Jan 28, 2007, 01:11am EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
XP Came out before Win2K SP3 if im not mistaken.

AMD Athlon XP-M 2500+ (133x14= 1867MHz) (209x11= 2299MHz)
DFI LP NF2 Ultra-B (Hellfire 3EG Rev2)
Antec SX800, Neo HE 500, 4 Antec 8CM Fans
Thermalright SI-97 1 Antec Tricool 12CM Fan
CL SB XFi Xtreme Music
2x Barracuda HDs (250/400)
2x Samsung Write
Brendan Falvey Jan 28, 2007, 01:40am EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
Old age we forget. All that i remember was i finally solved most of my problems well after the release of XP and it had the same issues i had in Win 2k. All I know is that XP was fixed either at SP1 or later.

I could rabbit on about the incompetence of HP support for this issue and my decision to never buy or recommend HP/Compaq products in the future. Rather return to pencil and paper for a better quality of service

James Donaldson Jan 28, 2007, 10:25am EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
Thank you for your advice, I don't think any of this applies. The USB hub is, I think integrated to the mobo. WIndows XP Home is new and fully updated.

I think I may have BIOS configured wrong. My hard disk is:

Western Digital WDC WD1600JS-60MHB1 160 GBytes IDE SATA

I don't know much about IDE SATA etc.I can configure On Chip SATA Type as RAID, IDE or Storage; its set as IDE.

I have changed NONE of the hardware since this used to work.

Gerritt Jan 29, 2007, 07:54pm EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
Brendan Falvey said:

Gerritt it might be worth a good look at the M$ knowledge base. Also check the motherboard manufacturers website for any known problems


Brendan,
I spent over a year on multiple resources, including MS and HWA looking for a solution.
I got nothing. Thus the workaround.

Gerritt

Ad Astra Per Aspera
(A rough road leads to the Stars)
We all know what we know, and everyone else knows we are wrong.
System Specifications in BIO
Brendan Falvey Jan 29, 2007, 08:10pm EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
Just a thought. Since you seem to have covered most of the usual hardware culprits it may be time to look at software.

If you installed a patch or other update (general not hardware specific) at the time it may have had some bearing on your problem. As happened with me the USB problem was fixed as part of a service pack. M$ updates does instal revised drivers unless you run updates manually. A patch or driver for something else may have modified the USB functionality. HP and others are great for that type of arrogant approach.

Gerritt Jan 29, 2007, 08:30pm EST Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Windows freezes if USB Controller enabled
Brenden,
I gave up.
I regulated that particular system to a support function.
It works fine, actually more than fine.
No USB external hubs.
I'm not trying to fix this anymore, but trying to give a workaround.
The workaround assumes that the updates don't work.

Gerritt

Ad Astra Per Aspera
(A rough road leads to the Stars)
We all know what we know, and everyone else knows we are wrong.
System Specifications in BIO

Write a Reply >>


 

    
 
 

  Topic Tools 
 
RSS UpdatesRSS Updates
 

  Related Articles 
 
 

  Newsletter 
 
A weekly newsletter featuring an editorial and a roundup of the latest articles, news and other interesting topics.

Please enter your email address below and click Subscribe.