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  Re: When stuff breaks days after the warranty expires? 
 
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Sander Sassen Aug 15, 2007, 09:04am EDT Reply - Quote - Report Abuse
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Just my luck I guess, anybody else had a similar experience? HP was quick to state that they can replace it in a matter of days, for a mere $500, but that's obviously not what I wanted to hear after shelling out nearly $2000 a year ago. I actually still have a Sony FX-series notebook I bought in 2001, that's being used daily by my girlfriend, the battery is dead and the AC adapter has been replaced, but apart from that it is still running strong.

Best regards,


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Dublin_Gunner Aug 15, 2007, 09:29am EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
What was it that broke?

IMO, most electronic goods have a built in timer thats set to go off shortly after its warranty expires, leaving you with a defective product, and the manufacturer without liability!

Sony are experts at it!

Seriously, I had a mini disk walkman, and 2 weeks after the 3 year warranty ran out, it broke. It wasnt dropped, not physically damaged in any way, but refused to play a track for more than 3 seconds without stuttering.

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Mark McCardell Aug 15, 2007, 10:39am EDT Reply - Quote - Report Abuse
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Edited: Aug 15, 2007, 10:41am EDT

 
>> Re: Re: When stuff breaks days after the warranty expires?
Sander,
If you purchased the laptop using a credit card, most CC issuers automatically provide an extra year on the OEM warranty. I purchased a Macbook Pro for around $2200 and one day it would not boot up. The warranty had expired 3 months ago. A quick call to Amex and it was repaired free of charge!

James Stouffer Aug 15, 2007, 10:57am EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
My company fixes a lot of laptops and just based on what we see come through our bench and the quality inside, I can tell you that Dell and HP are the best, and I wouldn't buy a Sony, Toshiba or Averatec if you paid me. I'm guessing you just got a lemon, which can happen with any mass-produced line.

As a side note, we always recommend that our customers purchase at least one year of extended warranty.

B Aug 15, 2007, 11:25am EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
Sander why did you pay $2000 for your laptop if you were only planning on using it for business application / internet browsing?

Many of my friends who are preparing for university are purchasing $2000+ laptop computers for school and really think they need the speed. I think it is a bit pointless since most of them do not game. For basic business applications a $700 laptop would do. I don't understand why people pay over $1000 when they don't intend on gaming.

The chances of a $2000 laptop malfunctioning is usually higher then the lower end models (due to hotter temperatures). That being said, one year is ridiculous.

I am taking my desktop to my dorm room.

Sander Sassen Aug 15, 2007, 11:50am EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
Brendan,

I was looking for something with a larger screen that the typical 14" or 15", you then automatically end up the upper regions of any manufacturer's product portfolio.

Best regards,

Sander Sassen
Editor in Chief - Hardware Analysis
ssassen@hardwareanalysis.com
chris koppelberger Aug 15, 2007, 11:58am EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
Always, always, always, always, ALWAYS buy the extended warranty on a laptop. Why would you put two grand into something and then not drop a hundred or two to keep it safe?
Speaking from experience! - Chris

Sander Sassen Aug 15, 2007, 12:01pm EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
Always, always, always, always, ALWAYS buy the extended warranty on a laptop. Why would you put two grand into something and then not drop a hundred or two to keep it safe?


Well, considering I aleady paid a price premium by opting for a top-of-the-line model you'd expect this notebook to last longer than the warranty period. At least I do, I never bought, and never will buy, extended warranty. That's just a way for the manufacturers, or the retailers, to make some extra revenue, as in the majority of cases there will be no claims. Hence they're just charging you a higher price for the same item.

Best regards,

Sander Sassen
Editor in Chief - Hardware Analysis
ssassen@hardwareanalysis.com
FordGT90Concept Aug 15, 2007, 12:16pm EDT Reply - Quote - Report Abuse
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Edited: Aug 15, 2007, 12:17pm EDT

 
>> Re: Re: When stuff breaks days after the warranty expires?
Sander Sassen said:
Just my luck I guess, anybody else had a similar experience? HP was quick to state that they can replace it in a matter of days, for a mere $500, but that's obviously not what I wanted to hear after shelling out nearly $2000 a year ago. I actually still have a Sony FX-series notebook I bought in 2001, that's being used daily by my girlfriend, the battery is dead and the AC adapter has been replaced, but apart from that it is still running strong.

That's why I always get as long of a warranty as possible on notebooks. In fact, my Systemax flat out died on me last week (purchased in 2004) and it is still under warranty for the next month or so. With notebooks, it's almost always worth the $100 to get the best service package because if something goes wrong, just once (which is inevitable), it will pay for itself. Of course, the only thing it doesn't cover is the battery...

I would much rather skimp on 1 GB or 512 MB memory and get the longest warranty possible as at least that, I can add later. There is no such thing as a cheap fix for laptops for the most part because of their proprietary nature.

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angryhippy Aug 15, 2007, 12:43pm EDT Reply - Quote - Report Abuse
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Edited: Aug 15, 2007, 01:28pm EDT

 
>> Re: Re: When stuff breaks days after the warranty expires?
I don't know about hp, but I have 3 sony stereo receivers in my closet. All three started clicking after about a year. Then the clicking started cutting out one set of speakers on the A channel, then the other B channel This clicking occurred shortly after the headphone jack went out. Then eventually the fuse starts blowing and both A & B are dead. this about 13 to 15 months into ownership. I currently have a 4th that just started clicking. The headphone jack went out last month. I bought this one used.

I also have 3 Sony TV's All of which are heavy green. Interesting that the same gun goes out on all of them. A 20" a 35" and a 25" I am certain they know exactly what they are doing over at Sony. The same thing that hp is doing to you Sander. Spanking you for being a bad boy and not buying the extended warranty. Oh ya about the Sony Receivers. They say I probably damaged them by having the + and - speaker wires crossed or shorted. And if you believe that then I want to meet your sister. Tell her I'm 23 and rich. (that level of stupidity is obviously genetic).

Edit: I really like HP cameras, printers and scanners, and have nothing but praises to sing, especially the prices on their referbished models.
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Kirk Kelln Aug 15, 2007, 12:57pm EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
Hey Sander;
My experience was almost exactly like yours. I bought a Compaq US6050 (owned by HP) business notebook with 17" screen two years ago. Less than 1 month after the warranty expired, 1 solid vertical line of white pixels appeared. Within a day, another one appeared. A quick search on the net helped me diagnose the fault as a failing TFT. HP offered me exactly the same service they offered you, but I accepted. The repaired notebook came back with stripped screws and a cracked housing. HP refused to repair the damage they caused! At least the screen works. That said, I will be selling it before the 1 year mark - these things are engineered to blow up in 13 months. As a side note - the reason I accepted the HP offer for repair is that my credit card company paid for it! They double the warranty on all my purchases to a max of 2 years! I love CIBC VISA!

Regards,
Kirk


arlen nelson Aug 15, 2007, 01:13pm EDT Reply - Quote - Report Abuse
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Edited: Aug 15, 2007, 01:33pm EDT

 
>> Re: Re: When stuff breaks days after the warranty expires?
I had a somewhat different experience with an Asus notebook.

1) right out of the box, bad display inverter; retailer said it was hardware problem, thus i must send it to the manuf.
2) 1/2 year later sound card failed, returned to the manuf. for service
3) shortly after return, the unit would not stop charging the battery, returned to manuf. for service. motherboard / battery was replaced, no improvement (do they not test before return?) i requested a replacement unit.
5) after returning the unit, they could not find me a suitable replacement, 1 month passes they send me an obviously used and damaged unit (i think somebody at the repair depot traded me notebooks)
6) returned above, another month passes, a call to the BBB, they find a new (i think) replacement.

the new one has been working well for a year, Asus no more.
but in Asus's defense other than royally jacking me around, i was out no money, they covered all shipping.


Juba PornBorn Aug 15, 2007, 02:48pm EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
Has worth then having a Laptop that breaks few days after warranty his having a problem and no pieces showing up. I think this things are not made to last so when anyone buys a Laptop it's wasting money on a thing that on the best of luck lasts 4 years. Is buying a thing wich has no parts for replacement and if the parts are available they cost the eyes out of your face. I bought a Compac and a vent broke and it had to resistences burned so or I bought a new motherboard wich costed nearly has much has the computer itself or I forget the Laptop wich I did. Having a Laptop is nice for portability but if you have no money for surprises dont even consider it. It's a rip off.

Rooin Aug 15, 2007, 03:08pm EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
Sander Sassen said:


Well, considering I aleady paid a price premium by opting for a top-of-the-line model you'd expect this notebook to last longer than the warranty period. At least I do, I never bought, and never will buy, extended warranty. That's just a way for the manufacturers, or the retailers, to make some extra revenue, as in the majority of cases there will be no claims. Hence they're just charging you a higher price for the same item.

Best regards,



I never buy them either, as I expect my product to last as well. Far as I can tell, Ive never had a product that has died on me before or just after my warranty would have. Guess I'm just lucky? *knocks on wood*

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Edwin Bolton Aug 15, 2007, 03:50pm EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
Wow, a 15 second full screen HP ad appears before I can view the last post. A good offense, I find to be offensive, and not the correct response to a defective product just out of "responsiblity".

dalecosp Aug 15, 2007, 04:03pm EDT Reply - Quote - Report Abuse
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>> Our experience says....
That a laptop is about the only thing we should every buy an "extended warranty" on.

That said, I think Hard disk manufacturers have "purchase period" obsolescence down to a science.

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Colin Bearfield Aug 15, 2007, 04:24pm EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
I'm in the UK and there is a lot of propaganda about warranty. Firms as big as Walmart insist that they only give 12 months warranty, but it is a little known fact that the law does not support their ideas on warranty. The law actually states that something must not fail prematurely. IMHO that means windscreen wipers should fail and it's not premature but if the chassis snaps after a couple of years - that's premature.

I bought a TV from Tesco (nearly as big as Walmart) and after two years it broke down. A repairman said that it should have lasted longer. tesco said only 12 months. There was a big tustle but eventually Tesco had to bow to the law and repair it FOC.

Colin

Ron McDonald Aug 15, 2007, 05:50pm EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
If you purchase with a CC sometimes warranties are extended

Brendan Falvey Aug 15, 2007, 06:54pm EDT Reply - Quote - Report Abuse
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Edited: Aug 15, 2007, 07:06pm EDT

 
>> Re: Re: When stuff breaks days after the warranty expires?
I have always had a poor opinion of HP quality since the sixties. During my electronics training we were exposed to the latest test equipment. The difference between the layout inside a piece of HP and say Tectronix equipment was an eye opener. In Tectronix equipment issues such as stray capacitance was taken care of by good layout design. Not HP it looked thrown together and one multideck switch for DC selectlines was shrouded in a ball of bypass caps that looked like an afterthought or ad hoc additions to fix a production test problem. I could also go on about their parts policy.

Over the years I have gained a view HP is more about hype, the outside looking good and salesmanship "Would sir like a logo badge on that?". After all the customer is not supposed to see inside.

With the exception of some early HP laser printers they do not seemed to have changed. They supply software that tries to take over all of your computer capacity and have utiliies that have to be manually shutdown if you wish to run some normal maintenance utilities again poor design unless you buy HP boxes.

I bought a HP1220 and had problems with the USB connection on Win2K. After trying all the usual tricks reload driver etc I visited the HP support site and found a reference to my problem fixed by manually editing the registry. I ended up being unable to remove about 6 entries. So I carefully outlined the problem and what steps i had taken to overcome the problem to HP support somewhere on the globe. The response was reload the driver and an implication I did not understand English. I was born in England and live in Australia and have written tech manuals for electronic and firmware based systems. Arrogant b$^%&*'s.

HP has never been any different so I avoid using their products. Their merge with Compaq has not changed anything. My advice about HP is DON'T.

dark41 Aug 15, 2007, 07:12pm EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?
As system builders, we often get notebooks and computers for repair that are just out of warranty. HP seems to be the worst, followed closely by Dell. Acer and Toshiba have a pretty good reputation here.

We build barebones systems, or refer customers to Toshiba. We've never had a Toshiba in for repairs, and never had one break after a referral. My brother-in-law has a Toshiba 17" that broke almost a year out of warranty. It was used on a fishing boat and abused regularly. Even with its bumps, bruises, and fish blood on it, Toshiba replaced the broken parts for free. He paid shipping. That was 2 years ago and I've been a big supporter of Toshiba since.

I guess it varies a lot from one country to the next in this regard.

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Chan Yong Hock Andy Aug 15, 2007, 07:16pm EDT Reply - Quote - Report Abuse
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>> Re: Re: When stuff breaks days after the warranty expires?


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