Haven't had any experience with HP's, but as a reference, we have a client who had purchased several Dell's. It appeared that there had been a manufacturing flaw and a couple of the motherboards were dying just a few days after the warranty period ended. The problems were not evident Motherboard Problems, but a few pieces of software (namely Outlook) were exhibiting errors.
After some troubleshooting we finally called Dell and discovered the Motherboard problem. By this time we were a couple weeks out of Warranty but Dell said no problem and replaced the two boards. They also opened a support ticket and let us know that if any of the others exhibited similar problems they would still honor the warranty and replace them. Now that's service!
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That is amazing! I've heard many wonderful things of customer service by Dell. But isnít this situation different though? If they do have documentation of a flaw I believe they have to replace it? Just wondering.
yes... it is a little different.... if there is a known documented problem that has to do with manufacturing issue.... like a defect in laptop batteries or brake failing in your car due to defect of a part.... they are obligated to have it fixed.... since it was only two weeks out of warranty... there where no issue with Dell in doing the service.... add 6 months or 1yr to that.... then it would be a different story...
You know, i work with dell. And i can give you a lil tip. The tech support agents and/or customer service. Have the power to still help you out even if you are out of warranty. If you say it nicely enough and cry a bit, you can get away with it.
Or simply say you smell smoke. the agent right then will safety capture your system and ship you a brand new one =/or better
Dont tell anyone i said that tho
But yeah, customer service from Dell is really really good. Esentially at the higher end levels like the XPS line. Plus, they have 98% of all support in the U.S soil.
ah yes but if it was a known fault then they would have had to repare outside of the warranty by law. if a product is maufactured with a problem the warranty makes no difference, look at microsofts problems with xbox360's!
You're right...I didn't think about it that way. And no it isn't Dell propaganda. I find myself having difficulty with other things such as proprietary hardware (different wiring of PSU plugs, Lexmark printers that won't take regular Lexmark cartridges without making a slight modification to the printer, etc) and I build my own personally.
Re all the chat about late warranty claims, I recently needed to reboot my windows xp on my Inspiron 1300 but was not able to do this from the hard disk, so I sent Dell an email outling the problem,they informed me very quickly of the procedure to solve the problem and backed that up my email, text, and telephone. After determing that the sector on my hard disk may be corrupted they sent via fast delivery the software to enable me to proceed. I was 6 months out of warranty at that time and I am still overwhelmed by the service I received so much so my proposed new desktop will be from Dell.