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  Internet Explorer and Firefox stop loading pages and Wind...hutdown or restart 
 
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Edg0020 Jul 08, 2008, 10:42am EDT Reply - Quote - Report Abuse
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I have a problem where Windows Vista would work just fine, but if i use Internet Explorer or Firefox for a while (about 20 min) the program will get stuck while loading a webpage. I am able to close the browser, but in the processing tab under task manager it would show firefox or iexplorer still running. Because of this, I am unable to re-open a new browser.

So I can only do one thing and that is restart. Once given the command, Windows Vista would take about 10 min to actually fully shutdown. Now if firefox or iexplorer did not crash then Windows Vista would restart swiftly.

What can possibly be the problem?


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Jul 08, 2008, 10:47am EDT Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
You could just kill the task in task manager rather than restarting ... your shutdown is probably taking a long time because the programs aren't shutting down in a normal manner.

I don't suppose it's the same webpage every time?

Nathan Daniels Jul 08, 2008, 01:08pm EDT Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
I would guess there is a problem with either Java or Flash. If the pages that crash you have either Java (not JavaScript) or Adobe Flash applets in them, I suggest uninstalling the offending plug-in and reinstalling it with the most up-to-date version. I had the same problem with my Firefox crashing on certain pages because my Java plug-in was corrupted (somehow).

--------
"The more we sweat in peace, the less we bleed in war."
-Patton
john albrich Jul 08, 2008, 01:35pm EDT Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
Nathan Daniels said:
...I suggest uninstalling the offending plug-in and reinstalling it with the most up-to-date version....

Getting Flash un-installed then updated properly can be a real pain.

Note exactly how demanding the uninstall process is...it has a LOT of dependencies in order to work right...and it won't even tell you if it doesn't complete the uninstall/re-install operation correctly. You have to make sure that everything that uses flash is terminated in order to ensure a proper un-install.

Note especially my emphasis on the uninstaller update requirements in the notice below. You should probably also visit the Adobe web-page to see if any new information is available or if instructions have changed.

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
TechNote Update
Last Update: 05-28-2008
How to uninstall the Adobe Flash Player plug-in and ActiveX control

Due to recent enhancements to the Adobe Flash Player installers, you can now remove the player only by using the Adobe Flash Player uninstaller. To remove Flash Player, simply download and run the appropriate uninstaller for your system using the steps below.

1. Download the Adobe Flash Player uninstaller:
* Windows: uninstall_flash_player.exe (181 KB) (updated 04/08/08)
Note: If you have a Windows Flash Player uninstaller downloaded prior to April 4, 2008 on your desktop, then please delete it and download the latest version.
2. Save the file to your system, choosing a location where you can find it (for example, your desktop). Macintosh users may need to open or unstuff the .hqx file.
3. Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications are still in memory which might possibly use Flash Player.
4. Run the uninstaller. This will remove Adobe Flash Player from all browsers on the system.

Note: The uninstaller cannot remove files currently in use.

If you have any instances of the player open in your web browsers, instant messaging clients, stand-alone SWFs, or projectors, then the uninstaller will complete but some files may not be deleted. If this occurs, then close all of your applications and run the uninstaller again to ensure that all files are removed.

Note: Internet Explorer users may have to reboot to clear all uninstalled Flash Player ActiveX control files. If you're not certain, select the "Show Details" button in the Flash Player uninstaller. If there are any log lines that begin with "Delete on Reboot..." then you'll need to reboot BEFORE running the Flash Player installer again.
Platform.


Nathan Daniels Jul 08, 2008, 02:27pm EDT Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
Okay so maybe simply reinstalling over the old version will be easier.

--------
"The more we sweat in peace, the less we bleed in war."
-Patton
john albrich Jul 08, 2008, 04:44pm EDT Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
Nathan Daniels said:
Okay so maybe simply reinstalling over the old version will be easier.

If you're suggesting just installing the new flash over the older version, and not following Adobe's own instructions...then that isn't advised.

Easier? Yes. As a reliable method to ensure the best chance of working properly and providing the best security possible? No.

Edg0020 Jul 08, 2008, 06:20pm EDT Reply - Quote - Report Abuse
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Edited: Jul 08, 2008, 06:20pm EDT

 
>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
McFly said:
You could just kill the task in task manager rather than restarting ... your shutdown is probably taking a long time because the programs aren't shutting down in a normal manner.

I don't suppose it's the same webpage every time?


I try to kill the browser by using task manager and it will not kill the program. It would just sit there. The only option left is to restart the computer.

Also it is not the same website every time. It is different websites, but all of them seem to use flash in some way i believe.

I tried uninstalling and reinstalling flash. So far so good but will see.

I also removed all the add on programs from Internet Explorer. By doing this does it remove all the add on from firefox as well?

Edg0020 Jul 08, 2008, 06:45pm EDT Reply - Quote - Report Abuse
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Edited: Jul 08, 2008, 06:45pm EDT

 
>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
I have removed all add-ons and reinstalled Flash and Java, but that did not solve the problem.

The browsers still get stuck but at least this time around they are closed properly. What

else can be causing this?

TamTheBam Jul 08, 2008, 06:50pm EDT Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res

John! Brilliant link for uninstalling adobe flash, etc. I've noticed in the past it's not
easy to remove. Thanks for the link! ;)

....I'm back, but only as a part-timer... :)
TamTheBam Jul 08, 2008, 06:52pm EDT Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
Nathan Daniels said:
Okay so maybe simply reinstalling over the old version will be easier.



If you were to install a new version, it does not uninstall the older version. It leaves it
there. Pain in the ass that!

....I'm back, but only as a part-timer... :)
Nathan Daniels Jul 08, 2008, 07:58pm EDT Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
This thread makes my complete lack of Flash knowledge painfully apparent.

And EDG0020, when you try to close the programs using task manager, are you using the "Applications" tab or the "Processes" tab? If you use the processes tab, the program doesn't have much of a choice and it is killed immediately.

--------
"The more we sweat in peace, the less we bleed in war."
-Patton
Edg0020 Jul 09, 2008, 02:47am EDT Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
Nathan Daniels said:
This thread makes my complete lack of Flash knowledge painfully apparent.

And EDG0020, when you try to close the programs using task manager, are you using the "Applications" tab or the "Processes" tab? If you use the processes tab, the program doesn't have much of a choice and it is killed immediately.


I use the processing tab. The funny thing is that under the Applications tab it will not show the browser (like if it was closed correctly), but under Processing Tab you can see the firefox or iexplorer executable. So i tried to end that task and it never does. It just remains there.

Chash Gaj Aug 02, 2008, 01:38am EDT Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
I have the same problem with my Dell laptop. I uninstalled Flash player and java and it made things a little better but the internet still stops working after a while. It does not matter if I'm using Forefox of Internet Explorer.

Can anyone help?

Jules Aug 08, 2008, 06:47am EDT Reply - Quote - Report Abuse
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Edited: Aug 08, 2008, 06:52am EDT

 
>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
I have the same problem with my Dell laptop. I uninstalled Flash player and java and it made things a little better but the internet still stops working after a while. It does not matter if I'm using Forefox of Internet Explorer.

Chash - I see you are in NZ. If you are using YahooXtra as you home page (Or Vodofone (iHug))you will need to have the latest version of Adobe flash player to view the yahooXtra home page, and to sucessfully click on links on that page.
If you have YahooXtra set as your home page, set the home page to blank (close IE down and reopen with blank). Go to the Adobe site and download and install the latest version of Flash player.
http://www.adobe.com/products/flashplayer/
Then you can reset your home page back to YahooXtra.
If you are using the YahooXtra web mail in the 'premier' mode you will need to have updated to IE ver 7
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx.
Make sure that the time on your computer is set correctly and in the right time zone (Auckland, Wellingon, Fiji).

~~+++++++^^^^^^^^^^^^^^+++++++~~
Only read the manual as a last resort.
Kevin S Dec 14, 2008, 08:27pm EST Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
HAs anyone found a solution. I too have this problem. My PC is useles for any browser.
My problems are exactly the same as the OP and I have a gateway with vista home.

BoT Dec 14, 2008, 08:50pm EST Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
do you guys have a x64 bit version of vista? if so, use the ie64. will not use flash but won't crash either

You can either be part of the problem or be part of the solution.
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Lucas Junqueira Dec 28, 2008, 11:54am EST Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
Just adding some information since I noticed that this is the very same problem I'm facing here...

The problem happens after browsing for a while and by now I'm not able to determine what page contents can cause it. My feeling is that it is completely random - ypu can browse for one hour without a problem or have it happening at the first 5 minutos of use.

Second, the problem is general. If you are browsing with Firefox and the problem happens, you become unable to load pages with IE, Chrome or Opera. Restarting the system does solve the problem but, as said before, this restarting takes much more time.

Also other internet activities like e-mail (using an e-mail client) and instant messaging (also not web-based) continue to work. The problem seems to affect all port 80 interactions. I confirmed that by starting an Apache server. All access to locally-hosted pages are also affected and you just can't access them.

Some information about my system that may help to find a solution:
* Windows Vista Home Premium (32bit)
* Pentium dual-core
* Zone Alarm firewall
* AVG Free anti-virus
* Spybot (teatimer) running

Kevin S Dec 29, 2008, 01:21am EST Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
My problem is solved. It was a clash between avast and the latest zone alarm. I just uninstalled zone alarm and reinstalled an earlier version and everything is fine.

Gene Basler Jan 14, 2009, 08:59pm EST Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
"My problem is solved. It was a clash between avast and the latest zone alarm. I just uninstalled zone alarm and reinstalled an earlier version and everything is fine."

Interesting. I tried that last week, and thought everything was fine, but now (as of last evening) it is back. My symptoms are exactly the same as everyone else, except that the timing is not random. It happens right about 10 minutes into the session. I have tested: regardless of which program I use--firefox, ie or thunderbird. Once it occurs, it stops them all from loading.

Is it possible we have the Poison Ivy trojan, as described below?
http://kb.mozillazine.org/Firefox.exe_always_open

Jules Jan 17, 2009, 04:44am EST Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
Is it possible we have the Poison Ivy trojan

Hey Gene- thanks for that link. I looked at the info about Poison_Ivy_trojan and its scary, but seems to describe the symptoms stated by folk in this thread. Nasty keylogging trojan !
The article also states that only some threat cleaning engines will detect and clean it. It says that NOD32 is one of them. However,I looked in NOD's database and can't find it listed. Is it called something else perhaps? Anyone know?
(You know, if I had an infection like that I wouldn't hesitate to re-load the computer. Even though some threats are 'cleaned' remnants are left behind in the registry, and I wouldn't feel safe until it was completely gone.)

Talking about keylogging: I always use the 'On screen keyboard" and mouse clicks to enter passwords. Tell me someone if I am mistaken in thinking that a keylogger connot detect the keys clicked on.

~~+++++++^^^^^^^^^^^^^^+++++++~~
Only read the manual as a last resort.
Lucas Junqueira Jan 17, 2009, 10:01am EST Reply - Quote - Report Abuse
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>> Re: Internet Explorer and Firefox stop loading pages and Windows Vista takes long to shutdown or res
My problem was completely soved: I just uninstalled zone alarm. I put Comodo instead and everything is perfect now.


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