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  Blue Screen on Safe Mode Boot 
 
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Patrick Love Feb 26, 2009, 04:04pm EST Reply - Quote - Report Abuse
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First post! Hope I don't screw it up!

Title is my problem in a nutshell, but there are a few extenuating circumstances:

about a week before this happened, both mine and my girlfriend's laptops cam in contact with a w32.beagle virus. My Symantec logged and quarantined the threat, but I still got a blue screen and had to reboot (I thought it could have been a problem with usb ports since the file was on a flashdrive we both used). She, however, didn't have Symantec and now her computer won't boot at all.

I disabled system restore and tried to boot into safe mode to do a full scan and make sure a wasn't infected anymore, but booting to safe mode invokes a blue screen, and it's the same for her computer. Also, my mouse cursor randomly jumps around screen occasionally, which is something her's also did before it bit it.

Also, system restore keeps getting re-enabled somehow, which makes me suspicious

I hope I chosen the right place for this post. If not, I apologize. This board was highly recommended to me by one of its users, so I'm looking forward to your feedback.

I have an Alienware m15x (don't laugh) which I purchased a little over six months ago. Therefore, components are all factory installed.


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micro Feb 26, 2009, 04:36pm EST Reply - Quote - Report Abuse
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>> Re: Blue Screen on Safe Mode Boot
It sounds as though there is still a virus. Often times these trojans wont allow you to use system restore.

As far as the mouse jumping, i assume that the virus is making your cpu useage stay around 100% constantly, thus your mouse gets jumpy from time to time.

You could try using a different antivirus or spyware remover. Dont use nortons or mcafee ). There are better antiviruses that are free.
http://www.avast.com/

Also if you are really worried about it, windows firewall isnt very good, you can try using this free one: http://www.personalfirewall.comodo.com/

As far as spyware blockers go, just simply using firefox web browser with adblock plus installed does fine for me. Firefox is a lot safer to use to brows than IE. getfirefox.com adblock plus is an add-on.

Good spyware software is:
ad aware: http://www.lavasoft.com/ (free)
one other but i forget the name.

A total fix to your problem would be to do a system restore/reformat. From either your cd's or some machines keep it in a small partition on there hard drive.

Perhaps someone will have different solutions for you, you may want to hold off on a format untill you get some more replies.

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Patrick Love Mar 01, 2009, 10:29pm EST Reply - Quote - Report Abuse
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>> Re: Blue Screen on Safe Mode Boot
Thanks for your response. Sorry about getting back so late, I was unavoidably separated from my computer.

I probably should have mentioned this before, but I take several precautions for viruses already.

-I have AdAware as well as Spybot.
-I use CCleaner at least once a day
-I use Processexp and have not noticed any out-of-the-ordinary consumption of large amounts of my cpu
-I'm using Firefox right now, and will get Adblocker immediately

I will take the suggestion for the firewall.
I've stayed away from avast b/c from what I recall it messes with Steam, plus my school supplies Symantec Endpoint for free so it's more convenient

Is there any specific way to check for the virus? scans turn up nothing, and I don't seem to be incurring any more damage. I want to be sure though. More ideas, anyone?

Patrick Love Mar 08, 2009, 09:50pm EDT Reply - Quote - Report Abuse
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>> Re: Blue Screen on Safe Mode Boot
Checking in again, still looking for help.

I did everything suggested, followed all the links provided (installed COMODO's antivirus software instead of Avast), but my problem persists.

Perhaps we could look into how Safe Mode boots to see if anything's wrong there? I don't know anything myself, but maybe someone here does.

My computer functions normally otherwise (except for the skipping mouse) and has for the past month or so since I first noticed this problem, and my new firewall/virus software is keeping the system locked up from threats. I'm not having any noticeable problems like slowdowns, the Safe Mode problem is the only issue I'm having (and the mouse, lol, but it's not as pressing), and if I could get in there and do a full scan I'd feel much better.


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