Hey guys, I was working with Microsoft as a Senior Technical Support Officer II (Research Team for XP/Vista) and had to resign due to stupid politics being played around these days with the term "recession" slapped with it, I've now joined *Quatrro BPO Solutions. Financially it'll be same for me, plus its a company who brought BPO to India i.e., Mr. Raman Roy.
The name Quatrro is derived from the Spanish word "cuatro" (albeit misspelled), meaning "four" and signifies the fourth BPO venture by Raman Roy.
good to hear that you got right under a new roof. not everybody here can say that.
i am glad and it sounds like you are now more in a position you can enjoy.
leaving microsoft is big but then, just like superstars are only humans, major enterprises like microsoft are only companies.
...And imagine if all the customer are in between 70s to 90s who barely knows where the "start" button is...
Was that the reason why you were called "Senior Technical Support Officer"? XD j/k.
Are you sure your NDA's expired? Some company make you sign NDA when you're hired and/or before you leave to guarantee you can't legally disclose information regarding their business operation.
Companies are here to do business. Sadly business is not synonymous with humanity. If they need to reduce your pay, or simply remove you from the work force, they can do so legally and abruptly, with no discussion. That's how cruel business can be, especially around this economical hard time. And that's the reality I must face right now.
I have to agree with you that they shouldn't set the support requirement so high and unrealistic, since it will give customers more excuse to complain.