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  NEED SOME BIG TIME HELP! 
 
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Kevin Kelly Oct 06, 2009, 04:06am EDT Reply - Quote - Report Abuse
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I have an HP DV 6000 laptop, it was working fine until I downloaded SP1 - after the download the CP tried to restart and blue screened oxooooc1f5.

The systen is running windows vista 64 bit. I have been in contact with microsoft, they sent me a disk to boot from but that failed, then they said to reset bios, did that still same problem. Then they said it was an issue with HP - contacted HP and explained the situation, they said its a problem with microsoft. I have run memory and hard disk checks and everything comes up fine - I have tried every option available on the system and still blue screen... I can not get the CPU to start... please help... microsoft and HP have left mes**t out of luck for using their equipment...


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john albrich Oct 06, 2009, 05:01am EDT Reply - Quote - Report Abuse
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Edited: Oct 06, 2009, 05:12am EDT

 
>> Re: NEED SOME BIG TIME HELP!
If you're trying to determine if you have a software v. hardware problem we were just discussing that in another thread. Start here and read down. Note that some of these self-booting CD/DVDs (like UBCD) have test utilities built-in for memory, cpu, motherboard, etc.
http://www.hardwareanalysis.com/content/topic/74972/#566342

This assumes you can download a file(s) and burn to removable media. You can even just load some of them onto a USB stick and boot from that.

If you can't boot from one of those non-windows environments, you likely have hardware or BIOS problem. Interesting that it coincides with an SP1 install.

However, having such a relatively new laptop may generate some configuration failures while it boots on one of these alternate systems...but you will likely get pretty far in the boot process and get a machine that's at least running. Most of these Windows alternatives are kept up-to-date, but even then laptops usually have a unique motherboard design and somethings may not work 100% properly.

Also, while debugging you should probably simplify your hardware configuration down to the minimum needed to boot. Disconnect un-needed peripherals. (be sure laptop system and everything else is turned OFF and everything is UNPLUGGED from AC mains when you do this, and follow proper ESD procedures).

There are also some existing posts here on HWA that provide general debugging information.

If you aren't experienced at debugging a computer, just get back to us and someone can help.


edit to add:
You may also need to re-seat various cards in your computer. Memory cards, video card, etc. If you've not done this on a laptop before try running the alternate OS or test media first, and then come back for more info before you start working on the internal components.

Kevin Kelly Oct 06, 2009, 06:01am EDT Reply - Quote - Report Abuse
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>> Re: NEED SOME BIG TIME HELP!
Hi John,

Thank you for your HELP...

I can boot from the disk microsoft sent me but this is what happens:

I boot from cd/dvd..

windows is loading files...

progress bar... w/ microsoft corp name under...

then blue screen...

I also loaded in F8 safe mode with command prompt

it loads a bunch ofs**t then stops on: windows\system32\drivers.sys
_______________

OK not to sound like an idiot but what is debugging??? I do have everything unplugged from the laptop except the power cord... so yes I need help on debugging...

as for: follow proper ESD procedures, reseating various cards, and alternative OS or test media etc.... not a clue as to what any of that means..

Again, I really thank you for you help - this is something new because noone from MS or HP has mentioned anything about debugging...

Look forward to your reply...

Kevin Kelly Oct 06, 2009, 06:09am EDT Reply - Quote - Report Abuse
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>> Re: NEED SOME BIG TIME HELP!
Hi John,

I tried the f8 - debugging mode and again blue screen with same error code...

john albrich Oct 06, 2009, 07:21am EDT Reply - Quote - Report Abuse
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Edited: Oct 06, 2009, 07:28am EDT

 
>> Re: NEED SOME BIG TIME HELP!
"Debugging" is a generic term used to describe a methodical approach to figuring out and fixing (when possible) what is wrong with a computer. For different problem scenarios, a different "debugging" approach may be called for.

Right now, it seems like even the boot disk they sent might be corrupt, or a particular subsystem on your computer might have a problem (a hardware subsystem could be CPU(s), memory storage, disk storage, audio, and so on). Software also has subsystems. It's hard to tell, and sometimes you do have multiple things go wrong at once.

From what you've said so far, it seems to be loading properly until it gets to a specific driver. So, it's possible that driver(s) is corrupt or there is a problem with the hardware associated with that driver(s).

Here's where trying the other software mentioned in the other HWA thread I pointed to can be very useful. (Ubuntu Live DVD, Knoppix Live DVD, UBCD, etc).

Probably the fastest one to try first would be to download UBCD and create a boot device for it (CD, DVD, or USB drive), but you could use the others as well. It's up to you. Depending on your connection downloading something like Ubuntu could take many hours and the risk of a download error increases. (edit to add: However, the upside of using Ubuntu is they have done a LOT of work to provide drivers that work on a lot of different computers, their programming is high quality, and they tend to keep things up to date. But UBCD is much smaller and includes test programs that may be helpful.)

Make sure your laptop's BIOS boot list is set to boot FIRST from the device you are using (e.g. DVD drive, USB, floppy, system disk, or network). Otherwise, it may continue to try to boot from your hard disk and you won't see any difference. You should have instructions in your owner's manual on how to do that.

Assuming you're booting from the DVD drive, insert your newly created boot DVD and reboot the computer. IF the earlier problem was corrupt software, the notebook will likely boot up ok.


Downloading tip: whenever you download a large file, it's not required but it is a very good idea to verify the download is complete and error-free. One way to do this is to "hash" the download. Some sites provide the "hash" data for their download, and you may have to use a "hash" tool like like "FingerPrint" to compare your download copy's hash to the specified hash. Otherwise, your download may be corrupt and you won't know it.

Fingerprint
http://www.majorgeeks.com/FingerPrint_d4388.html
http://www.2brightsparks.com/

Kevin Kelly Oct 06, 2009, 10:28pm EDT Reply - Quote - Report Abuse
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>> Re: NEED SOME BIG TIME HELP!
Hi John,

First off I would like to thank you for all your help - I had the first glimmer of hope today that the laptop might be able to be restored somehow...

Here's what I did - I downloaded Ubuntu and burned to disk, inserted in drive of laptop and booted program from the dvd - everything works just fine so Im assuming that the problem is something with windows, would that be correct??? Any ideas as what to do from here in order to get this back up and working???

Again thanks...

john albrich Oct 07, 2009, 10:01am EDT Reply - Quote - Report Abuse
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>> Re: NEED SOME BIG TIME HELP!
It does sound like you have a corrupted boot disk from HP. Ask for another, telling them it was corrupted. Then try again. After getting a new boot disk, you may be able to apply a "repair" operation on your system disk.

While waiting for another boot disk...
I'm going to assume you got the computer without any Windows install media, or "restore" media. That's often the case these days. Usually, the "restore" software is on a separate partition on the laptop disk drive.

But, just in case, ask whomever you got the computer from if they have ANY additional CDs/DVDs that came with the computer. If they did, you MAY be lucky and get a "restore" set of DVDs. That would be the optimum at this point. You could also ask HP for a set or "restore" CD/DVDs, but they'll likely charge you for them IF they are even available. However, it would be cheaper than buying a new OS.

Even if you go that route, at this point in time, I recommend don't do ANYTHING to write anything more to the "bad" disk. Doing so could destroy any chance you have of recovering the OS from that disk even if the next boot disk from HP seems to work ok.

In all "repair" or "restore" situations I always recommend an image back-up of what appears to be a fatally flawed "disk" before attempting anything else. It's an extra safeguard some people choose to disregard. I don't. You will need to use a second computer to do it. Basically, it involves removing the laptop "bad" disk drive and using an appropriate adapter to connect it to a second computer and then make an image back up of the entire disk...all the partitions (if more than one)...if possible. This can get complicated. You can get adapters ranging from under US$5 for a direct connection to the 2nd computer, to ~US$20 for a USB adapter that attaches the host computer to a 2.5" IDE or SATA disk drive. The latter is the most versatile and often easiest way to do this, and could be a useful tool for any future problems with the laptop.

If that doesn't work then backing-up the disk gets more complicated. But that's for later and only if this didn't work.

Once that is done one could proceed with using the boot disk, restore CD/DVDs, etc. knowing that even if something goes terribly wrong, the original data are still intact and recoverable from the backup image(s), and additional attempts to restore the disk are still possible. In other words, backing up the "bad" disk partitions can give you 2nd, 3rd, and 4th chances.

======================================================



A hint of what's ahead IF you can't get any restore/repair media. Don't start doing this now...this is only for future consideration.

If there is a "D:" or second partition on your computer, you still may be in luck.

Of course, you could always go out and buy a full retail version of the Windows OS you want to install on the computer. You would have to integrate the laptop's unique drivers during the installation. But now it's bumping up the cost and the laptop is what....2 years old?

However, if a "D:" drive exists, you MAY be able to restore the disk...but it will take more time and you'll have to do some more learning along the way.

If you use a partition manager program (like PartitionLogic) you can tell if the disk has 2 (or more) partitions on it. If it does, we can go from there.

ASSUMING a restore partition exists, the overall (lacking a lot of details) process will be to attempt to re-install a working OS on the "bad" disk by:
1) backup the current "bad" disk
2) Using information from the owner's manual (should be available from HP), on the second computer you can try using the data on the "D" partition to create a "restore" image on a bootable DVD(s).
3) The "bad" disk is formatted on the second computer.
4) The "bad" disk is replaced in the laptop and the "restore" image DVD you created is used to re-install the OS on the "bad" disk.

Bungle Oct 07, 2009, 05:00pm EDT Reply - Quote - Report Abuse
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>> Re: NEED SOME BIG TIME HELP!
Kevin Kelly said:
OK not to sound like an idiot but what is debugging??? I do have everything unplugged from the laptop except the power cord... so yes I need help on debugging...


The "debugging" option is not there for your benefit... (well directly anyway) Its there for programmers.

Debugging is something that is done with code... executing one line at a time and watching what is happening in all relevant memory locations to make sure that the program is functioning as it is expected to.


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john albrich Oct 08, 2009, 04:57am EDT Reply - Quote - Report Abuse
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>> Re: NEED SOME BIG TIME HELP!
I think at the time he asked his initial question he was referring to my several times using the word earlier in the thread at http://www.hardwareanalysis.com/content/topic/75010/#566797

After that he saw the "debugging" option as used in the Microsoft menu.

Of course debugging problems associated with computers includes hardware, software, firmware, the physical and electrical environment, and even evaluating user actions. I just checked and am actually a bit surprised to see an entry at Wikipedia. It attempts a little etymology of the word "debugging" as well. http://en.wikipedia.org/wiki/Debugging

Kevin Kelly Oct 08, 2009, 06:07pm EDT Reply - Quote - Report Abuse
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>> Re: NEED SOME BIG TIME HELP!
Thanks guys,

Unfortunately microsoft sent me a way to "resolve" the issue because i was able to access the hard drive using ubuntu. Their reply was to delete a file and rename another then re-boot with the vista disk.... After doing the recommended fix nothing worked, so I took out the hard drive had it formatted and reloaded vista and everything now works fine, except for the fact I will now have to spent 10 hours loading my programs... I am quite amazed that they constantly told me it was a hardware issue - first it was the ram so I replaced that, then it had to be the hard drive - then the motherboard... anyhow anyone want to buy a almost new HP with a brand new operating system - I think i'm going over to MAC...

I sent Microsoft an e-mail back as to how their fix worked and this was their reply:

First, I would like to apologize for the inconvenience Windows Vista has caused. After Windows Vista was released, we have seen some unexpected issues including software and hardware compatibility, slow performance, Windows Update error and so on. We are trying our best to help our customers resolve these issues. I have reported the issue and forwarded your feedback to the appropriate team. We strive to capture any and all product issues/feedback so as to ensure we are continuously improving Microsoft products. Please be assured that any improvements in our product are based on users' requirements. Our developers strive to capture Windows Vista users' ideas and are working hard to create a more powerful and easy-to-use Operating System.



Since the issue involves many components, we need to perform more steps to narrow down the cause of it. However, a clean installation of Windows Vista is always an efficient way to resolve such an issue.



At this point, I apologize for this inconvenience you have encountered. However, I would like to explain that considering the data loss issues caused by the Clean Install, I did not provide you with this method as the solution for our particular issue. Thank you for your understanding. However, at this point, I am happy to know that everything works fine now.



Based on your reply, it appears this service request is resolved and ready to be archived. If you are not satisfied with the support we've provided, please let us know as soon as possible. My goal is to ensure that your experience with Microsoft Windows Email Technical Support leaves you pleased with our products and services.



Although we didnít provide an effective solution this time, we still want to let you know that we always strive to provide high level support to our customers and hope you are happy with the support process so far with this service request.



Thank you for contacting Microsoft Windows Technical Support.





Best Regards,



xxx



Microsoft Windows Vista Support Professional



Satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback directly to my manager, at

john albrich Oct 08, 2009, 07:26pm EDT Reply - Quote - Report Abuse
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Edited: Oct 08, 2009, 07:28pm EDT

 
>> Re: NEED SOME BIG TIME HELP!
Glad a clean install fixed the problem.

Right now, you should make a backup of the drive...that will save you the 10+ hours to install things if this happens again. With a backup, you can be up and running in less than an hour with everything intact. An excellent free (for personal use), easy to use, and reliable backup utility is DriveImageXML.
http://majorgeeks.com/DriveImage_XML_d4919.html

I'm kinda surprised Microsoft didn't try to sell you on Win7 after they pointed out all the problems with Vista.



Kevin Kelly Oct 08, 2009, 11:53pm EDT Reply - Quote - Report Abuse
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>> Re: NEED SOME BIG TIME HELP!
Thanks John,

Yeah, I've already backed er up after the win install, after the sp1 install, after the sp2 install, and after i reloaded all my programs - so I am set... I hope!!!

And yes they did try the win 7 pitch about 10 e-mails ago... but they kept saying it was an HP issue so I said why would I buy it if the motherboard or something like that was no good!!! It was an OS issue for sure - I have Adobe design suite installed on it right now and have been using it for a few hours, turned it on and off several times and everything is working just fine!!!

Again, thanks for you help and input - for (windows dummies like myself) it was great to have someone that actually had some real advise - that ubautu worked great - I was able to pull all my recent work that was not backed up to a external and save it.. Thanks again.

As for the image thing your talking about - is it something easy to use? Meaning like for someone lacking in CPU skills?



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