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  Network printer Canon IR3300 stops working frequently 
 
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zillah Dec 22, 2009, 03:57am EST Reply - Quote - Report Abuse
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Hi Experts


I have got a client who has a Canon IR3300 network printer shared on a server 2003 (AD environment)

I shared the printer (it has a static ip address 192.168.0.126)

There are 7 client (means 7 workstations windows XP SP3 ) , all of them can print (yes they can print without any problem) without any problem.

All of the sudden next day when they try to print a message pops up (I can not recall an exact phrase for the message) that printer cannot print check printer driver or connectivity or a printer is powder on ,,,,I forgot what the exact word of the error message

What I use to do, if I ask the user to log off and log on again or restart a PC he/she can print …….I do not why !!!!!


I disabled a firewall on all PCs (although firewall has configured for File and Printer Sharing Exception).

When the printer does not print still I can ping the printer and display web page of the printer by from all workstations http://192.168.0.126

Services > Printer Spooler is running automatically

When a domain user can not print and if I check the printer properties ( right click )

[code]Printer properties cannot be displayed. The print spooler service is not running[/code]

But if a user domain can printer then there is no such an error message as above

What type of troubleshot should I carry out to solve this issue ?

I have been in this situation for 2 weeks and it is really embarrassing every day I receive a call the printer is not working.

Thanks


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zillah Dec 22, 2009, 05:05am EST Reply - Quote - Report Abuse
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>> Re: Network printer Canon IR3300 stops working frequently
I forgot what the exact word of the error message

I have just check one of the workstation to test the printer again and I received this error

http://img198.imageshack.us/i/errormessageq.jpg/


Services > Printer Spooler is running automatically

Please be aware that a domain user can not run this :

1. Click on Start button
2. Choose Run
3. type in “Services.msc” without the quote marks
4. Enter
5. Scroll to Print Spooler – should show if spooler is running
6. Select
7. On left side, click start or restart


Joshua Marius, LeThe Dec 23, 2009, 10:32am EST Reply - Quote - Report Abuse
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>> Re: Network printer Canon IR3300 stops working frequently

For now, and to buy you some time, try connecting to the printer directly instead of going through the Server. Since the printer is setup on the network, you can set it up directly on each work station just by using it's IP address.

If this works, leave one testing workstation with the printer installed through your server / active directory.

1. Now look at the server logs everytime that happens. Click start, Run, type in eventvwr
2. Completely remove and update the printer drivers and pay attention to any requirements or recommendations, some of these can be tricky and make sure there is full compatibility with the version of your servers operating system.
3. Use the test workstation to try and reproduce the problem: Look at the logs from both machines to see exactly what happens.

Let us know how it goes.

Joshua Marius
http://www.letheonline.net
-----------------------------
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zillah Dec 23, 2009, 04:59pm EST Reply - Quote - Report Abuse
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>> Re: Network printer Canon IR3300 stops working frequently
For now, and to buy you some time, try connecting to the printer directly instead of going through the Server. Since the printer is setup on the network, you can set it up directly on each work station just by using it's IP address.

If this works, leave one testing workstation with the printer installed through your server / active directory.

1. Now look at the server logs everytime that happens. Click start, Run, type in eventvwr
2. Completely remove and update the printer drivers and pay attention to any requirements or recommendations, some of these can be tricky and make sure there is full compatibility with the version of your servers operating system.
3. Use the test workstation to try and reproduce the problem: Look at the logs from both machines to see exactly what happens.

Let us know how it goes.


I will try that and see how it goes

Thanks

michel smith Dec 23, 2010, 11:56pm EST Reply - Quote - Report Abuse
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>> Re: Network printer Canon IR3300 stops working frequently
If the “Access is denied” error is showing up on the computer, just go through the steps to fix the error. First, open the Printer Wizard through the Control Panel. Select the ‘Add printer Wizard’, then click ‘Add a local printer’ and then click ‘Create a new port’. Make sure that local port is there in the list and then click ‘Next’. In the Port name dialog box, type computer name and printer name and then click ‘Ok’. Complete the wizard steps to finish the process.

Immanuel Voki Amoako May 15, 2012, 04:18pm EDT Reply - Quote - Report Abuse
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>> Network printer Canon IR3300 wont print
I have this canon IR3300i printer as a network printer. i configured it as a network print and when i try to issue a command, the signal light in the printer starts blinking and says processing and then off it goes, it cancel the printing job itself.
i really need this to work before ma boss starts yelling at me like a kid.
please nerds i really need ya help.
thanks in advance.:(

lalitha lalitha May 16, 2012, 02:17pm EDT Reply - Quote - Report Abuse
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>> Re: Network printer Canon IR3300 stops working frequently
AFTER INSTALATION GO TO PRINTING PREFERENCES TAB NEXT TO PRINT A TEST PAGE TAB AND CHANGE FROM LETTER TO A4 IN PAPER SIZE WINDOW AND OUTPUT SIZE WINDOW YOUR PRINTER WOULD FINE NOW


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