I thought it would be easy to either download or even order a set of recovery CDs for a major vendor's PCs...because one generally used to be able to do this with eMachines (and a few other vendors) products.
In cases where one couldn't do this, I assumed it was the vendor always trying to save a few pennies by not allocating the storage or bandwidth needed to keep recovery CD archives available for the their customers.
I...was...wrong. I owe some
vendors an apology.
I've been working on diagnosing problems with a cousin's eMachines laptop PC (1 of 2), and ran across this very interesting item from the vendor's website.
Microsoft (that's Bill Gates' M.I.C,R.O.S.O.F.T.) no longer allow the original eMachines PC Windows XP Recovery CDs to be supplied. However they wish us to continue to supply the correct Drivers and Utilities and to provide technical support.
Although we are not allowed to supply the Windows XP CD or Windows Vista DVD, we can supply the correct Windows drivers, utilities and manuals. We can also advise customers in the USA and Canada on which Windows XP CDs and Windows Vista DVDs are compatible with particular systems and particular licenses.
If your original Windows Computer Recovery CDs are no longer available, why not consider the option of upgrading to Windows 7? Please Click here for Windows 7 Computer Upgrade Option, Windows 7 Support and Windows 7 Drivers (USA and Canada).
So, it isn't necessarily the VENDORS who are screwing customer support, it appears to be Microsoft
in this case.
The first reason provided
was this is ostensibly because Microsoft no longer supports XP, although I have no idea how Microsoft's "no longer supporting XP" has anything to do customer-support-wise with a vendor keeping an archive copy of the recovery CDs for their users' machines. . .even relatively recent ones. Something eMachines is apparently willing to do
from doing by Microsoft. The only
impact to Microsoft if the vendor keeps providing downloadable archives of their system OS Recovery CDs/DVDs, is Microsoft loses a possible source of squeezing even more OS sales revenue from people that ALREADY hold a license for their OS. There is ZERO support requirement burden for Microsoft here.
Investigating further, another search shows this restriction ALSO applied to Vista Recovery CDs
. That pretty much blows Microsoft's 'this is because XP is no longer supported' statement out of the water.
How bloody nice
of Microsoft to wish the vendors to still provide tech assist and drivers and utilities. How reasonable. How supporting
It seems to me that this is strictly because Microsoft apparently
wants to sell more FULL-COST copies
of the older operating systems...even if they aren't officially fully supported
the full-cost Retail and OEM XP and Vista version packages generally are still available from various legitimate sources...for generally US$100 or more.
By the way, Microsoft and the vendor have teamed together to provide instructions to legitimate customers on how one can re-install the full-cost version of Windows OS on the vendor's machine (which I assume means simply instructing the user how to install the machine-specific files/drivers/etc while using the full-cost OS). Although...it should be kept in mind that they do off-handedly remark that the full versions may
not work on a given model system "We can also advise customers in the USA and Canada
on which Windows XP CDs and Windows Vista DVDs are compatible with particular systems and particular licenses".
Note that the statement also refers to LICENSE restrictions, not just technical compatibility. Given the way it's worded, I also have to wonder if in Europe or some other regions Microsoft is possibly required by law
to "allow" vendors to provide Recovery CD/DVD archives? Perhaps someone in Europe, etc. can provide that answer. If that's the case, then it really is NOT a "we don't support" it in the USA and Canada issue, it's a 'we don't support it in the USA and Canada because we don't have to by law'
I found this was true on ALL versions of recovery CDs I tried, even for the vendor's more recently (pre-Win7) available systems
And, regarding the last item...how incredibly perceptive that Microsoft realizes the customer needs and wants to upgrade to Windows 7, even if what they currently have does 100% of everything they needed it to do...and then provides a convenient link for the customer to buy a new full-cost Windows 7 package (and never mind that they don't warn you that your computer and or peripherals may no longer be supported by Win7).
edit: add comment on US/Canada exclusive arrangement