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  NTLDR is Missing; Press ctrl+alt+del to Restart -- Help please! 
 Date Written 
Ashley Elkin Feb 09, 2010, 01:33pm EST Report Abuse
Computers are confusing, and I have very very basic knowledge of computers.

My mom has a Windows XP Home Edition Compaq laptop she bought in 2006. She did NOT receive a Windows XP CD. She backed up the computer's information onto 12 discs. I tried to reformat her computer today to its original state so it would have a clean slate. I got to disc 6 and the computer shut off. I turned it back on and it went to a black screen that said, "NTLDR is missing press ctrl+alt+del to restart." I restarted with disc#1 and began the process again. I got to disc#3 and the black screen with NTLDR happened again. I cannot fully restore my computer and I can't go anywhere other than to this black screen with NTLDR.

Again, I do NOT have a Windows XP disc. From what I understand I need a boot disc. All of my other computers in my house are either Windows Vista or Windows 7. So I don't think there's a way I can get my hands on Windows XP.

Please help! I'd really like to fix my computer myself rather than pay someone an arm and a leg to fix it. But I'm very computer illiterate, so if you could "dumb" it down for me that would be awesome. Thankyou!

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Ashley Elkin Feb 09, 2010, 02:22pm EST Report Abuse
>> Re: NTLDR is Missing; Press ctrl alt del to Restart -- Help please!
I believe I made a backup disc from my desktop Windows Vista computer, but I still get the NDLR tag... Ugh.

Joshua Marius, LeThe Feb 12, 2010, 02:36pm EST Report Abuse
>> Re: NTLDR is Missing; Press ctrl alt del to Restart -- Help please!


I would suggest you start with certain diagnostics first to make sure that you are not wasting time trying to install Windows on faulty hardware. A laptop shutting down is not a good sign because it can mean something is wrong physically. Make sure you are not blocking the air flow and all air vents/fans are nice and clean.

When I hear NTLDR is missing I usually attribute this to a certain error on the disk. Maybe the disk can't read this file, maybe it was deleted by a virus. To rule out certain things, you can download a diagnostic utility that was created by the manufacturer of the drive and boot of that disc and make sure your disk is in good, healthy condition. Then, you can get yourself another utility such as memtest86: and check your memory. Once you have verified these are good, then you can proceed to try and Install Windows. If you have restarted the recovery process several times then this is a sign that there may be some faulty hardware, or some faulty CDs.

Please let us know once you have performed some diagnostics and then we can try to move forward with the install.

Joshua Marius
Windows 7 Ultimate x64 SP1
Intel Core i5-2500K
Intel SSDSC2CW180A3 180 GB
RAID 1: Seagate ST3750528AS 750 GB
CORSAIR Vengeance 8 GB DDR3 1600
eVGA GeForce 8800 GTS
Godwin Sani Feb 01, 2012, 05:54am EST Report Abuse
>> Re: NTLDR is Missing; Press ctrl alt del to Restart -- Help please!
After trying all the steps above and it does not work, change the Ribbon cable(bus cable) of the CD Drive and it will work because I did it and it work for me. the problem occurred when I was formatting a system and there was power outage so it brought the above information.



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