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  Fix program installation issues in Windows 
 
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~Vel Jan 18, 2011, 09:29pm EST Reply - Quote - Report Abuse
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Windows won't install a program giving you an error message that doesn't get you anywhere when searching for help on Google? Resorting to never updating, using a different program, or reinstalling the whole O.S.? Try this handy guide first before resorting to such means!

PART ONE: Open up Event Viewer. Click Windows Logs, then Application. Scroll down the list for an Error that occurred around the time that you were installing the software. If the error is Event ID 11402, THIS GUIDE IS FOR YOU! (This is specifically for Windows 7 users, but will work for Vista and XP if the dialogs are the same)

This error states that during installation, a registry key was not able to be opened because of "insufficient access." This means that whatever originally created this registry completely botched on stating an owner for the file, thereby making the operating system believe that it cannot edit the registry.

PART TWO: Open RegEdit and locate the aforementioned key. Right click the folder it's located in on the left hand side and click permissions. Click add, then type "Administrators" without quotes and hit enter. Now click Apply.

Here you may encounter another error, so continue by clicking Advanced. Here, click the Owner tab, and select Administrators. At the bottom, click the check box for "Replace owner on subcontainers and objects." Click Apply, and then Apply for all remaining boxes.

You may encounter an issue where it says "Some of the subcontents permissions could not be changed." In this case, you have the lovely chore of doing the same procedure for all of the sub folders.

I just had the enjoyment of doing this for Windows Live Essentials 2011 AND a new AVG update. Took me way too long to figure this out.


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Jan 19, 2011, 12:30am EST Reply - Quote - Report Abuse
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>> Re: Fix program installation issues in Windows
Does the Event Viewer actually tell you what registry key it's talking about in that case? If so, handy dandy.

I didn't even know you still owned a Windows machine, I thought you went all Mac on us. Guess that's what I get for apparently never actually reading your signature line. :X

~Vel Jan 19, 2011, 01:09am EST Reply - Quote - Report Abuse
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>> Re: Fix program installation issues in Windows
If the error is registered in Event Viewer then yes, yes it does.

& yeah, I've still got it. Having a second machine is convenient & I still have my Zune so I'm still locked into Windows that way. What brought this up is that I sync a bunch of stuff with Windows Live Mesh (Calendar file, coursework, etc.). I don't the fact that Dropbox only syncs one folder & you can't rename it. The installation kept failing & I had the aha moment of checking the Event Viewer. Conveniently (or inconveniently) AVG was having installation problems as well on an update that was pushed recently & I saw a similar error for that too in Event Viewer so I was able to fix that up as well.

Adobe Reader pulled the same thing on me but it never showed up in Event Viewer so YMMV. Instead it gave me a message saying it couldn't access the key "UNKNOWN/.api/" something something, and I just happened to notice that it was in the same hierarchy of HKLM/SOFTWARE/Classes so I was able to resolve that issue too after two months and unsatisfied use of FoxIt Reader.

This said, I f**king hate the Windows Registry. But at least now I know.

~Vel Feb 14, 2011, 05:55pm EST Reply - Quote - Report Abuse
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>> Re: Fix program installation issues in Windows
Yet another installation issue solved through this technique with a Silverlight update posted today. Groan.


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