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  Need Solution: Windows black screen with mouse pointer only! 
 
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Dr. Peaceful Jan 29, 2011, 12:17pm EST Reply - Quote - Report Abuse
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This is one my own computer build. It's an mini-ITX box using VIA C7 CPU and 2x 2.5" hdds in RAID 0. I gave this box to mom for use for a while, and now came back with a black screen of death! Good work, mom! ;)

Boot up pass POST fine, past WinXP boot screen fine, just before the login screen it turns into a black screen with only a mouse pointer. The mouse pointer can be moved, but keyboard won't work at all. Boot into safe mode, the same thing happened! I can't do nothing in Windows!

I looked around in the net. The causes I found are either interrupted Windows update, malware infection, or hardware failure, causing the Windows GUI not to load. Nothing conclusive. Hardware seems to be fine, though I do suspect there's a possibility that the RAID 0 is corrupted.

I can reformat the whole thing and redo Windows easily. But I do want to savage the data first. Obviously with a RAID 0, I can NOT just move the hdds and "slave it" to another computer. I tried Ubuntu live in an USB drive, but it won't boot in this machine.

While I am trying more things on my own side. If anyone have any suggestion or solutions for the following, would be much appreciated. Thanks!
1. How to fix Windows black screen of death?
2. What's best way to savage data from RAID 0 disks?



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Suspended User Jan 29, 2011, 12:38pm EST Reply - Quote - Report Abuse
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>> Re: Need Solution: Windows black screen with mouse pointer only!
Run a HDD diagnostic test with hirens or ultimate boot cd....Seatools is a good program for this

That would be the first thing I would try


john albrich Jan 29, 2011, 02:53pm EST Reply - Quote - Report Abuse
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Edited: Jan 29, 2011, 04:06pm EST

 
>> Re: Need Solution: Windows black screen with mouse pointer only!

I agree with the k-rex. Be careful not to use any HDD tests that perform data-destructive tests. e.g. if you want to be extra safe use "read-only" tests.

Also...

If you don't have any specific data recovery tools in mind, here's a decent detailed article on the subject of reconstructing RAID0 data...as long as the disks are still viable.
http://spench.net/drupal/resources/raid0

Note that exact recovery details depend on the RAID controller and parameters used to setup the array. The RAID controller (or motherboard) may have even come with some RAID data recovery software.

If the data on the disks are unique and important to you (e.g. no backup I assume?) then
before doing ANYTHING that could alter the data on your disks, I'd make a clone of each drive using a program like HDclone. Then, I'd first try any array rebuilding using the clone drives. That way if something happens while you're trying to rebuild the array data you still have the originals to work with. You repeat the cloning and recovery attempts as needed until you either succeed or give up.


edit to add:
I also agree with kOrny that the original problem could be associated with a virus. So...make sure whatever computer you may use to work with the drives is properly protected, AND AFTER you recover your mom's data, make sure you re-scan the recovered files with a quality anti-malware program before you re-copy them to your newly reformatted or rebuilt disk drives.

kOrny Jan 29, 2011, 03:42pm EST Reply - Quote - Report Abuse
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>> Re: Need Solution: Windows black screen with mouse pointer only!
I experienced a similar problem with a customer's PC, only the screen was WHITE.

you could move the mouse pointer and use CTRL ALT DEL to get task manager and run programs (did this to back up her files).

i was able to run an antivirus scan and it found a virus, after the reboot it did get to the Windows (XP) desktop with taskbar/icons, but all the startup processes gave errors saying a file was missing or invalid or something like that (but they DID start up and were running). this led me to beleive that it was a virus and/or registry corruption/changes/errors.

backed up her files and did a reformat.

Chris M Feb 02, 2011, 04:28pm EST Reply - Quote - Report Abuse
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>> Re: Need Solution: Windows black screen with mouse pointer only!
I read once that this is caused by an infection of the LSASS.exe file. If you boot with the windows disk into the recovery console, try restoring lsass.exe. These are the locations I think the file should be restored to:

c:\windows\system32\lsass.exe
c:\windows\system32\dllcache\lsass.exe

If it doesn't work, you should be no worse off than you are now.

--
It is said that when it comes to life, those who feel see it as a tragedy. Those who think see it as a comedy.
Dr. Peaceful Apr 20, 2011, 03:09pm EDT Reply - Quote - Report Abuse
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>> Re: Need Solution: Windows black screen with mouse pointer only!
Two months later, I finally have time to address this PC, yeah man I am busy... Thanks Chris, I removed and replaced the LSASS.EXE file, but it didn't help.

I ended up installing WinXP into the 2nd partition (needed to press F6 to supply a RAID driver from a floppy of course). With that I recovered all the important files from the original windows partition. Ran a virus scan, found nothing. But there are temp files which may be related to Windows updates. So there is a probability that my mom actually interrupted a Windows update in progress (one of those that run during shutdown perhaps).

Next I reformatted and reinstall WinXP to the original partition. Task done.

Lord Miezer May 12, 2011, 03:56am EDT Reply - Quote - Report Abuse
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>> Re: Need Solution: Windows black screen with mouse pointer only!
We seem to have fixed this problem by using a Vista Recovery CD and using System Restore to undo a few Windows updates...

Dublin_Gunner May 12, 2011, 05:17am EDT Reply - Quote - Report Abuse
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>> Re: Need Solution: Windows black screen with mouse pointer only!
Dr. Peaceful said:
Two months later, I finally have time to address this PC, yeah man I am busy... Thanks Chris, I removed and replaced the LSASS.EXE file, but it didn't help.

I ended up installing WinXP into the 2nd partition (needed to press F6 to supply a RAID driver from a floppy of course). With that I recovered all the important files from the original windows partition. Ran a virus scan, found nothing. But there are temp files which may be related to Windows updates. So there is a probability that my mom actually interrupted a Windows update in progress (one of those that run during shutdown perhaps).

Next I reformatted and reinstall WinXP to the original partition. Task done.


Did you not try a repair install and / or fix mbr from the Win XP disk? That wuld have been my first port of call before attempting to see if it was a hardware failure.

The lack of BSOD would have made me assume a software issue.

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Dr. Peaceful May 12, 2011, 12:05pm EDT Reply - Quote - Report Abuse
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>> Re: Need Solution: Windows black screen with mouse pointer only!
Dublin_Gunner said:
Did you not try a repair install and / or fix mbr from the Win XP disk? That wuld have been my first port of call before attempting to see if it was a hardware failure.

The lack of BSOD would have made me assume a software issue.

You're right. It's completely a software / OS problem. Nothing's wrong with the hardware, even the RAID 0 array was perfectly intact.


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