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  File Path??? 
 
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Tim Whalen Feb 18, 2011, 04:16pm EST Reply - Quote - Report Abuse
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Hi- I have a problem with a 'file' in 'My Computer'. I grabbed a music file from a torrent and downloaded it. After all was said and done, I removed all traces from my pc and come to find out by way of a 'search', it is still on my C: drive. It shows up as a file path and when I try to delete it, I get a pane telling me the path doesn't exist. So far, what I have tried is SuperAntiSpyware Pro (Registered) and deletion in Safe Mode, all to no avail. Would someone please be kind enough to help me with this? Many thanks in advance!


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john albrich Feb 18, 2011, 04:31pm EST Reply - Quote - Report Abuse
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Edited: Feb 19, 2011, 08:31am EST

 
>> Re: File Path???

Well, you didn't provide the exact file information, so that's of little help.

A few things you can do in general:

Before you do anything else, backup your system.
AV software sometimes can trash a system by removing the wrong files. Some AV software is better at allowing you to recover from a file or registry entry wrongfully removed or quarantined.
You can either use the OS's backup software or freeware like MacriumReflectFreeEdition or DriveImageXML. Burn the backup to DVDs or save it to another hard drive. Note that a virus MAY be transfered to the other hard drive if you go that route, and COULD infect other systems if you connect it to them...so plan on keeping it isolated.

Scan in Safe Mode. Your AV software should have that capability. Some malware "hides" from AV software when it's used in the normal Windows environment.

Scan using something like Kaspersky RescueDisc
http://www.majorgeeks.com/Kaspersky_Rescue_Disk_d6501.html
http://support.kaspersky.com/kav6mp2/rescue

Or there's also this tool. Can be used WITHOUT installing a resident AV tool. But, it's advised one should be used after an initial scan using this tool.
http://majorgeeks.com/Kaspersky_Virus_Removal_Tool_d4515.html

Search the internet for the name of the path/file that you're having problems with. You may find more info on the situation at AV sites.

Download and use a different AV program like freeware Antivir Personal Edition
see http://antivirus.about.com/od/antivirussoftwarereviews/a/freeav.htm
Note: installing multiple AV products may cause conflicts.


edit:
added URL to Kaspersky Virus Removal Tool


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