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  No response from Win7 install DVD 
 
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R Hurley Mar 27, 2011, 05:44pm EDT Reply - Quote - Report Abuse
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New build:
--------------
CPU: AMD Quad core Phenom II X4920
mobo: MSI 785GTM-E45
HDD: Seagate SATA 1T ST310000520AS

BIOS is set to boot first from SATA DVD reader/writer.

Computer powers up perfectly, shows splash screen, goes into BIOS control with depress of <del> key, etc

However, the installation routine will not start from either of my 64 bit Windows 7 install DVD's. Install routine will start from any 32 bit (Linux, windoze, etc) OS install CD, just not a 64 bit windows install DVD.

Furthermore, I have tried another SATA DVD, as well as a pata DVD reader/writer. Still no cigar

When I attempt to boot into the installation, the spash screen comes up, then goes, and there is a little "hyphen" cursor blinking (ad-infinitum) at the left edge of the screen. Nothing further.

I have used the same install DVD to install Win 7 on another (Intel in this case) new computer once before. It worked perfectly, the DVD has been in its sleeve ever since, and there is almost no possibility that it is damaged.

I am sure that the Phenom II is a 64 bit processor. What is going on here? Do I need to set some system jumper or what?

TIA


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R Hurley Mar 28, 2011, 06:10pm EDT Reply - Quote - Report Abuse
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>> Re: No response from Win7 install DVD
Hello?

BTW, this computer is for a non profit and the DVD's were provided under the MS non-profit support program. I also have a pair of XP Pro CD's, one 64 bit, the other 32 (also from the non-profit support program). All have been used to install other computers. None will boot in this system.

I do have a normal XP Pro 32 bit SP3 CD and it will boot, as will all of my recovery disks, linux disks, etc.

I am baffled. There must be some explanation other than the disks being bad. They aren't. It's just that this system will not read them from any of two SATA and one PATA drives. Any theories?

Mark Osdale Mar 29, 2011, 02:30pm EDT Reply - Quote - Report Abuse
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>> Re: No response from Win7 install DVD
I just popped in an IDE DVD and it worked fine, had the same issue with reading the SATA.

R Hurley Mar 29, 2011, 07:29pm EDT Reply - Quote - Report Abuse
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>> Re: No response from Win7 install DVD
I have tried another SATA DVD drive and an IDE DVD drive and no cigar! Baffled!

john albrich Mar 29, 2011, 09:03pm EDT Reply - Quote - Report Abuse
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>> Re: No response from Win7 install DVD

From what I've seen, this isn't an uncommon problem. People also widely reported Win7 64bit install problems with SATA HDDs.

Some talked about SATA1 v. SATA2 mobo/device chipset compatibility issues, BIOS updates, and others suggested turning off AHCI and then re-enabling only after the installation was completed.

The AHCI setting would be the fastest and easiest permutation to check and try first.

R Hurley Mar 30, 2011, 01:22pm EDT Reply - Quote - Report Abuse
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>> Re: No response from Win7 install DVD
John, Thanks for yours.

Since posting originally, I have spent many hours on this trying various alternatives. Have now decided that I have spent enough of my and your valuable time on this.

The use of the computer will not be greatly compromised by running XP, so I am just going to install XP Pro and leave it at that. We can't win them all.

Many thanks for all the good suggestions and guidance.

R Hurley Mar 31, 2011, 09:56am EDT Reply - Quote - Report Abuse
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>> Re: No response from Win7 install DVD
I have now ordered an upgrade to Win 7 disk, so this may not be over yet. Will let you know how I get on.

In the meantime, I will start a new post shortly dealing with this computer's refusal to see the lan or the internet unless I can crack it before I get it written up.

R Hurley Mar 31, 2011, 08:36pm EDT Reply - Quote - Report Abuse
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>> Re: No response from Win7 install DVD
Blew the whistle here just before finding the solution. Had failed to run the CD that came with the new mobo. Have now done and updated drivers and it is finding the internet just fine.


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