Please register or login. There are 0 registered and 1333 anonymous users currently online. Current bandwidth usage: 326.30 kbit/s January 21 - 05:54pm EST 
Hardware Analysis
      
Forums Product Prices
  Contents 
 
 

  Latest Topics 
 

More >>
 

    
 
 

  You Are Here: 
 
/ Forums / Windows 7 /
 

  Need help trying to resolve why this laptop is unable to install a app 
 
 Author 
 Date Written 
 Tools 
Antonio Stevens Jun 28, 2011, 02:52pm EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List Replies: 4 - Views: 1671
Hey all, I have a odd problem.

I have a user that is trying to install a program called easy tether on their machine. Every attempt gets about half way through the installation and then it gives the error of "The feature you are trying to use is on a network resource that is unavailable."

It will point back to the same installation folder in which the installation file is clearly located but no matter how many times I retry, it will not get past this error.

The user is on 32 bit windows 7 which is their personal machine(non work) and here is all that I have tried so far:

1. Verified the correct version of software was being used and re-downloaded it several times.
2. Attempted to install in safe mode but the installer wizard is no longer available in windows 7.
3. Attempted a clean boot and failed.
4. Ran some malware virus scans in safe mode with no luck.
5. Verified windows installer was running and restarted it with no success.
6. Disabled his windows firewall and Comodo firewall completely with no luck.
7. Tried to install as admin but there is no admin account setup on the users laptop.
7. I attempted to install the package on my machine, which is also windows 7 and it worked with no problems.

Any ideas? I'm lost.


Want to enjoy fewer advertisements and more features? Click here to become a Hardware Analysis registered user.
john albrich Jun 28, 2011, 03:28pm EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List

Edited: Jun 28, 2011, 03:30pm EDT

 
>> Re: Need help trying to resolve why this laptop is unable to install a app

You didn't specify which Win7 was on your customer's machine nor the version on your machine...

...but IF the customer has Win7 Home (fails) and you have Professional (works), that...along with your mention about the "network resource" notation might be indicative.

As I recall Win7 Home has fewer network management options/permissions than Professional. I ran into a similar thing on WinXP Home v. Pro a long time ago and with a totally different program.

You might check the program's system requirements and determine if there are any Win7 version restrictions or a different download or a workaround for Win7 Home (if that's the situation).

Antonio Stevens Jun 29, 2011, 02:17am EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Need help trying to resolve why this laptop is unable to install a app
Actually its the opposite.

I have home and the user has professional.

john albrich Jun 29, 2011, 07:54am EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Need help trying to resolve why this laptop is unable to install a app

Well damn! There goes my cut of the $25 :)

Antonio Stevens Jun 29, 2011, 02:36pm EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: Need help trying to resolve why this laptop is unable to install a app
Ha yea, I forgot to remove my sig.


Write a Reply >>


 

    
 
 

  Topic Tools 
 
RSS UpdatesRSS Updates
 

  Related Articles 
 
 

  Newsletter 
 
A weekly newsletter featuring an editorial and a roundup of the latest articles, news and other interesting topics.

Please enter your email address below and click Subscribe.