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  How do I get my computer to recognize all of the RAM ? 
 
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William Kuhl Jun 29, 2011, 01:32am EDT Reply - Quote - Report Abuse
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I have had this computer for a years and it recently started running pretty slow. I went to this site http://www.systemrequirementslab.com/cyri/analysis.aspx to see if I could run a game and it said I only had 1gb of RAM installed. I ran a dxdiag and it confirmed 1gb. Even when the 2gb chip is the only memory in it, it reads 1gb.
So, I have 3gb of RAM installed but I can only use 1gb. When the system boots up it reads 3072mb but when I ran a dxdiag it only reads 1022mb. In the BIOS it shows 3072mb installed but only 1024mb for usage.

The motherboard is a MSI K9N6PGM2-V and supports up to 8gb.
AMD Athlon 64 X2 Dual Core Processor 5000+ 2.6ghz
Windows VISTA Home Premium 32bit
ATI Radeon HD 3600 series 1gb PCI-E

Any help would be so very appreciated.
Thanks!


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john albrich Jun 29, 2011, 07:51am EDT Reply - Quote - Report Abuse
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>> Re: How do I get my computer to recognize all of the RAM ?

William,

Just to be sure since sometimes the way these utilities information can be confusing to less experienced users...and I don't know just how experienced you are...

When you are looking at the memory info are you looking under the "System" tab, or the "Display" tab?

The system tab shows the system RAM available, and the Display tab shows the RAM available for video...which for your card seems to be a coincidental "1GB".

Also, don't confuse 'Pagefile' allocation with RAM allocation.

William Kuhl Jun 29, 2011, 08:47am EDT Reply - Quote - Report Abuse
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>> Re: How do I get my computer to recognize all of the RAM ?
John,

If you mean the tabs under the dxdiag box, yes, the system tab is 1022mb, the display tab is 1276mb and the page file shows 1312mb used, 998mb available.

Thanks,
William

john albrich Jun 29, 2011, 06:38pm EDT Reply - Quote - Report Abuse
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>> Re: How do I get my computer to recognize all of the RAM ?

That's pretty bizarre. Let's see if it's ALL Windows apps that are reflecting this situation or just dxdiag

Try using a utility like freeware CPU-z which can also show WHICH of the memory card slots it is recognizing as populated and how much memory that slot contains (can be found at download sites like majorgeeks.com). Although I suspect it will show all your slots are populated properly, it will be interesting whether it shows the same or a different number from dxdiag as a total installed RAM.

or even

Windows Explorer >Desktop>Help>About Windows
(which should show the full amount of RAM that Windows "sees")

William Kuhl Jun 30, 2011, 08:01am EDT Reply - Quote - Report Abuse
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>> Re: How do I get my computer to recognize all of the RAM ?
I ran a utility called CPUID and it had the following results. memory slot 1 with 2048mb and memory slot 2 with 1024mb, for a total of 3072mb installed. The dxdiag still shows 1022mb installed tho.
It's pretty strange and prety frustrating.

William Kuhl Jul 03, 2011, 02:32pm EDT Reply - Quote - Report Abuse
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>> Re: How do I get my computer to recognize all of the RAM ?
Ok I just installed 2 brand new sticks of PNY pc6400 ddr2 2gb memory and still have the same issue, It will only recognize 1022mb of ram and now there are 4096mb installed.

HELP !!!!

john albrich Jul 03, 2011, 02:58pm EDT Reply - Quote - Report Abuse
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Edited: Jul 03, 2011, 02:59pm EDT

 
>> Re: How do I get my computer to recognize all of the RAM ?

I notice your motherboard MSI K9N6PGM2-V has a VGA port.

You might try...
Removing the video adapter card,
Connecting a display to the integrated VGA port,
Re-run the programs.

I've seen some pretty bizarre stuff happen when video cards go belly-up. Something like this would be quite weird...but it wouldn't completely surprise me if a faulty/failing video card was involved in screwing up resource allocations.

edit to add:
I suppose an updated "bad" driver could cause a similar resource allocation problem.


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