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  Desktop not starting up! (Solved with motherboard replacement) 
 
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Steve Reyes Dec 20, 2011, 10:33am EST Report Abuse
Hello All,

I am trying to get my grandfathers office computer up and running again. Here we go.

He was installing TaxSlayer Pro 2011 when his computer decided to freeze up and no response with a mouse. His genius self then decided to unplug the computer directly from the outlet to turn it off. He then attempted to start the computer and it would not load anything. The screen would say no input, the fans would run, the keyboard and mouse would not have power. If left in this state, you would hear long beeps over and over again.

As a quick fix i placed his hard drive in another computer to get his files. His hard drive had been slightly corrupted, but with not to much of a hassle, I conducted a system restore and was able to get the hard drive working and get his files.

After getting his files and conducting a full backup I placed his hard drive back in the original, non-functioning, computer. I attempted to start it up we are back to the start, No display on the screen, fans start, and long beeps.

Any help would be appreciated, thanks very much.


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Dr. Peaceful Dec 20, 2011, 11:06am EST Report Abuse
>> Re: Desktop not starting up...Please help!
Good job for backing up your grandpa's hard drive. By unplugging the power cord while the computer is on, he could have damaged the Power Supply Unit (PSU). Sometimes, it could take down along with it one or more of the system components, including the motherboard, video card, memory, hard drive, etc. You've proved the hard drive's functional. The motherboard still beeps, so that's a good sign that it may be ok. You need to eliminate one component at a time, until you find the faulty component or components. Starting from replacing the PSU with another one, then check the video card, check the memory, etc, with the motherboard being the last. If all other components work, then the last to blame will be the motherboard.

Good luck.

Steve Reyes Dec 20, 2011, 12:49pm EST Report Abuse
>> (Additional Info): Desktop not starting up...Please help!
So I measured a few voltages that I was able to find online concerning the PSU. The voltages all seem fine. I then found something that said reset the CMOS. I did as they told me by moving the jumper. I turned on the computer and the display said to cconnect the hard drive, so I turned off the computer, connected the hard drive, and turned it on. When it restarted it got to the Compaq screen with the F1 and F10 options, I didn't have my keyboard plugged in so I turned it off and back on with the keyboard plugged in. When I turned it on again it stayed with a black screen and now all I have is a blank screen, no beeps, and fans run. Any Idea what to do now? I have tried to do the jumper thing for the CMOS again, but no luck with my prompts on the screen.

More Info: I did the jumper thing again, but i left it for the time it took me to eat lunch. I came back and reset the jumper and started the computer with the mouse and hard drive connected. It made it to the Comaq screen with F1=Setup and F10=System recovery, but the keyboard wont react to my actions. The lights on the keyboard are not on. If I disconnect the keyboard for a bit and connect it back, I see the three lights flash on it for a second, then they go out and stay out.

So current status is, Every time I do CMOS reset, I get up to the Compaq screen with the two options, but keyboard input is not available. If I then restart the computer, I have the blank screen with fans spinning and no beeping noises.

john albrich Dec 20, 2011, 03:40pm EST Report Abuse
>> Re: Desktop not starting up...Please help! (Still Unresolved)
.
Check out the system debugging detailed procedures in this link:
http://www.hardwareanalysis.com/content/topic/77662/#591769

Regarding not responding to your keyboard...IF the keyboard is a USB keyboard, some motherboards have difficulty recognizing USB keyboards during POST especially when there are other problems. IF that was the case, and if your motherboard has a PS/2 input for keyboard and/or mouse (most still do) and if you can borrow a PS/2 keyboard that might help you get further into POST while you are debugging the PC.


edit to add:
Regarding the CMOS reset...it takes only an instant...it does not make a difference whether the jumper is across the pins for a moment or an hour. However, be sure to EXACTLY follow the motherboard manufacturer's CMOS clearing instructions for this procedure. On SOME motherboards, clearing the CMOS memory while the PSU has power can permanently damage the motherboard. In some cases you have to either unplug the PSU from AC mains or use the PSU's rear-mounted switch to turn it off...using JUST the front panel "power" switch in fact does not actually turn-off the PSU...it puts it into a low-power mode but it is still providing some power to the motherboard.

Steve Reyes Dec 20, 2011, 06:05pm EST Report Abuse
>> (Additional Info) Desktop not starting up...Please help! (Still Unresolved)
Been unable to get the Compaq screen with the Function options since the last update. I am really considering purchasing a graphics card as long as I can return it if that doesn't fix my problem. If not, then I might still buy it for my own PC :). Are there any requirements to meet when purchasing a video card, other than the type of video card I need to fit the slot (AGP card in my case)? I am pretty certain the Memory is no problem. The only two things I could thing of are the processor and the graphics. I definitely know the hard drive is still good, because I decided to put it in my hp computer and it started like a charm.

Steve Reyes Dec 23, 2011, 12:20am EST Report Abuse
>> (Update): Desktop not starting up...Please help!
Well, I ended up buying a new CPU which came with a free Motherboard from Micro Center. I swapped out the motherboard, but bad news is that once I started up the computer, Microsoft XP wanted me to reactivate the program. Worst thing is nobody has any unused XP keys for sell :( . Guess I will have to upgrade it to Windows 7.

Hardware geek Dec 23, 2011, 01:36am EST Report Abuse
>> Re: Desktop not starting up...Please help!
I have an unused xp key
RHKG3-8YW4W-4RHJG-83M4Y-7X9GW

Give it a try and i'm sure this should remove the problem of installing the window.

Let me know about what happens after trying this.

john albrich Dec 23, 2011, 05:15am EST Report Abuse
>> Re: Desktop not starting up...Please help!
Steve Reyes said:
Well, I ended up buying a new CPU which came with a free Motherboard from Micro Center. I swapped out the motherboard, but bad news is that once I started up the computer, Microsoft XP wanted me to reactivate the program. Worst thing is nobody has any unused XP keys for sell :( . Guess I will have to upgrade it to Windows 7.


The computer should have a holographic Windows XP key somewhere on the case. Or, it might be with the old install CD or CD case, or the manual, etc. if the installer didn't apply it to the case. It can also be extracted from data stored in the hard drive using a freeware system information recovery utility.

Since "Hardware geek" put his XP key in public view, it has possibly already been 'acquired' by someone else...assuming it was posted in good faith to begin with. If it was a legitimate key, it should have been handled via a private message.

Dr. Peaceful Dec 23, 2011, 06:54am EST Report Abuse
>> Re: Desktop not starting up...Please help!
To reactivate WinXP, simply hook up internet and hit activate. It should allow you go through. If not, give Microsoft a call. http://support.microsoft.com/kb/307890 You have a legit WinXP from Compaq and a legit reason (replace main board due to power failure) for re-activation.

If you need to find the key, you can find it using John's instructions. I agreed with John that the other poster shouldn't post the key in public. You should refrain from using that.

Also, an additional word of advice, you should consider replacing the power supply as well. Since it's proved that it could take out other components in a power surge, there is nothing from stopping it to take out your new board / CPU again! The PSU is the first line of defense in a power surge, so it's the first to be damaged (a good PSU usually takes out itself to protect the rest of the system). Even you tested the voltage ok, it's not a guarantee that PSU will function properly under load when powering your board and components. It's known that PC manufacturers use generic brand / low quality PSUs to cut cost. You should buy a decent spec / quality PSU from a trusted brand as a replacement.

Steve Reyes Dec 23, 2011, 09:30am EST Report Abuse
>> (Update): Desktop not starting up...Please help!
Well, I did replace the power supply as the motherboard I bought needed more power :). So that shouldn't be a problem. Thanks for that suggestion! Also, thanks for the key, but I'm going to not try it due to that reasons of it being in public, I just saw it, this forum has over 200 views on it, and I need it to not lock out my computer for any unforeseen (or seen) reasons.

I did call microsoft, and they were of no help. I told them the problem and they did feel sympathetic for me. But they regretfully informed me that they do not carry any more XP keys. As they do not sell that version any longer, they will not sell, or give keys. They informed me of calling the computer manufacturer and seeing if they had any keys for me. I did call HP/Compaq and they were unhelpful and just wanted to sell me Windows 7 for $120. Retards!

I did however find XP on credible online stores with updates through SP2. It's the same edition Windows XP Home. So if I purchase this and put the key into my current installation, it should work, right?

What if I purchase the Upgrade edition? Will that key do the same thing?

john albrich Dec 23, 2011, 04:12pm EST Report Abuse
>> Re: Desktop not starting up...Please help!

john albrich Dec 23, 2011, 04:16pm EST Report Abuse
>> Re: Desktop not starting up...Please help!
.
Also, if you do decide to buy and install Win7, you should know that some versions are supported until only 2015, others until 2020. See my thread for details at:
http://www.hardwareanalysis.com/content/topic/77837/

john albrich Dec 23, 2011, 05:59pm EST Report Abuse
>> Re: Desktop not starting up...Please help!
.
I thought AC2T's Keyviewer program might be a useful program to have in the toolbox, so I decided to try it out. I downloaded and scanned with a few AV tools and the copy I obtained came up clean of malware. I tried BOTH the automatic and manual methods of finding the Product Key and it seems to work OK.

But, the Keyviewer instructions for manually entering the data might not be very clear, and the "help" link provided in the program is obsolete...so here's a little bit more info on how to manually enter into Keyviewer the data found in the registry.

Hope this helps.

This assumes you already obtained the correct registry data for the "DigitalProductId" key using a program like the "Offline NT Password & Registry Editor CD Bootdisk" mentioned in the AC2T section of the webpage I referenced above.
(note: as of today, that bootdisk apparently has been moved and renamed
"Offline Windows Password & Registry Editor, Bootdisk / CD"
found at http://pogostick.net/~pnh/ntpasswd/ )
DETAILED instructions on using that registry editor/viewer are available at the pogostick.net website.
I HAVE NOT TRIED THE BOOTDISK



Keyviewer instructions:
To enter the registry data manually, you use the "Raw Key" tab in Keyviewer. You are then asked to enter some data from the registry in the "Enter Raw Key" field.

Example of using the data from the "DigitalProductId" registry key. Note that Keyviewer tells you to enter the 15 bytes of information FOLLOWING the first 52 bytes in the data field. Each byte consists of a pair of numbers in hexadecimal, the numbers ranging from 0 to F.

"DigitalProductId"=hex:

The first 52 bytes in the DigitalProductID data field were (for example, I'm using make-believe numbers here)...
00,11,00,00,00,00,00,2d,00,00,00,33,00,00,00,00,00,7f,00,00,00,b1,00,00,00,77,00,00,00,00,00,00,2a,00,00,00,00,00,fa,00,00,00,00,ec,00,00,30,00,00,00,00,20

The next 15 bytes after those first 52 bytes were (again, make-believe numbers)...
11,22,33,44,55,66,77,88,99,AA,BB,CC,DD,EE,FF

So, in the "Enter Raw Key" field, I would enter
112233445566778899AABBCCDDEEFF
Of course, the data you enter would be different and unique to your license of Windows XP.

You then press the "Decode" button, and the WinXP Product Key is decoded and displayed by Keyviewer in the "Product Key" field.

MSRC Global Dec 24, 2011, 02:32am EST Report Abuse
>> Re: Desktop not starting up...Please help!
Ya this is working

Steve Reyes Dec 27, 2011, 05:15pm EST Report Abuse
>> (Update) Final Solution... Finally solved!
So this was my issue after changing the motherboard.

Using the same hard drive with Windows XP installed, it sensed a different computer and wanted me to reactivate the operating system using the key provided by the manufacture. Since it was my grandfathers, he said he didn't have all the paperwork that came with the computer. After calling again to microsoft, they mentioned that the product key I had provided them with, using the programs provided in this forum, was the key the manufacturer uses to activate the program, and the user is supposed to have a separate key. The tech informed me the manufacturer usually places the operating system product key on the PC unit itself, "The tower", or a booklet. Little did I find out, the key was on the unit itself. I used this key and it worked like a charm.

I did try AC2T's Keyviewer program and it did give me the key from the manufacturer, just not the key myself as a user is supposed to use to activate the product. I guess this program would come in handy if you installed the operating system yourself and lost the key.

john albrich Dec 27, 2011, 06:01pm EST Report Abuse
>> Re: Desktop not starting up...Please help!
Steve Reyes said:
The tech informed me the manufacturer usually places the operating system product key on the PC unit itself, "The tower", or a booklet. Little did I find out, the key was on the unit itself. I used this key and it worked like a charm.


You do realize I told you that on Dec 23rd?

Steve Reyes Dec 27, 2011, 06:44pm EST Report Abuse
>> Re: Desktop not starting up...Please help!
Ahh, sorry, I reread it and noticed you said the case. I thought you meant like the CD case. I know Microsoft office comes in a case and has the key on the case. I thought that's what you meant. But thanks for the help either way, you were very helpful!



 

    
 
 

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