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  EVGA GTX580 DS failed again...EVGA comes through. 
 
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Seth Hoffman Jan 23, 2012, 01:48pm EST Reply - Quote - Report Abuse
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Edited: Mar 21, 2012, 12:13pm EDT

Replies: 8 - Views: 3565
I run two EVGA GTX580 DS in SLI and this past weekend I had the newer card fail on me. I just wanted to post saying that EVGA has, so far, handled the issue brilliantly. Within 30min of sending an email to their support I had an RMA approved number, and shipping label/instructions.

While it is a total bummer that a $500 card failed within a month of use, I'm impressed by EVGAs service.

Hopefully they keep this up and I get the replacement card within a few days.

For those who care, the cards were working fine up until this past weekend when the newer card in the SLI configuration would crash under any 3d application load. I changed out cards, ran diagnostics, updated drivers, checked thermals, checked fans, everything was within spec. My conclusion is that the card was binned higher than it was supposed to be, maybe just making the cut to go into the Superclock line, and over time it fell under those tolerances. I did not try to under clock the card for testing, although I suspect it would have worked at reference speeds.

I really think Furmark killed it...I ran it in the morning testing some things and then that afternoon it had issues.




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Meats_Of_Evil Jan 23, 2012, 04:13pm EST Reply - Quote - Report Abuse
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Edited: Jan 23, 2012, 04:13pm EST

 
>> Re: EVGA GTX580 DS failed - EVGA praised
Thanks for sharing man, I too have experienced EVGA's awesome customer support. I have one question though, did they charge you $30 for repair? I think I had to pay $30 back when I RMA'd my 680i Mobo. Still, EVGA makes awesome products, I'm still rocking it in games with my 8800gt, it cost me $270 on Mwave back when they were released and it has never failed me, hell I live in a warm climate and I kid you not, last summer I was playing Crysis 2 and noticed the gpu temp at 108c! It still was pumping out frames like it didn't even bother it. I had to turn on my Air Conditioner just as a precaution lol.

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Seth Hoffman Jan 23, 2012, 04:15pm EST Reply - Quote - Report Abuse
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>> Re: EVGA GTX580 DS failed - EVGA praised
They are not charging me for repairs since my card was an "AR" model.


Seth Hoffman Feb 10, 2012, 09:39am EST Reply - Quote - Report Abuse
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>> Re: EVGA GTX580 DS failed - EVGA praised
I got my card back last Friday. From what I can tell it is not a refurbished unit like some claim. It came in an unmarked box (replacement unit) in a sealed plastic blister pack.

I installed the new card along with my original for SLI let it warm up for an hour or so playing light games. I then ran Furmark 1080p benchmark preset 3 times without issue. With my CPU at stock clocks the Furmark bench reported a score of 2133 points.

All-in-all great service from EVGA. My only complaint is they shipped the card back via ground, I wish they would have offered a faster shipping option.


Seth Hoffman Feb 29, 2012, 09:43am EST Reply - Quote - Report Abuse
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>> Re: EVGA GTX580 DS failed - EVGA praised
My original GTX580 DS now has a fan bearing issue. EVGA set me up with all the information and I was able to get an RMA within hours of submitting my ticket.

I don't know if it's bad luck or poor quality but I'd think a $550 card would have better QC than this.

The right fan on my first GTX580 rattles and grinds at low-mid RPM and when testing it I found that the fan will spin to ~4500RPM but still have the GPU be 15*C hotter than the lower cards fan that runs at ~2900 RPM.

Paying for return shipping sucks...especially if you don't want to wait 2 weeks for ground...


Seth Hoffman Feb 29, 2012, 09:46am EST Reply - Quote - Report Abuse
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>> Re: EVGA GTX580 DS failed - EVGA praised
Also, it now says on EVGA's site that all RMA's are tested refurbished units. I don't know if I missed this last time or if they added it. Either way now we know.


mothow Mar 01, 2012, 02:07pm EST Reply - Quote - Report Abuse
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>> Re: EVGA GTX580 DS failed again...
do they honor the warranty of the orignal card once you have a refurb?

ASRock Z97 Extreme 4 / i7 4790K / Corsair H80i / 4x4GB Crucial Ballistix Smart Tracer DDR3 1600 / 1TB Western Digital Caviar Black / 240GB Mushkin Chronos Deluxe SSD / 2x Evga GTX 670 FTW 2GB in SLI / Sound Blaster Recon3D Fatal1ty / Corsair HX1000w
Seth Hoffman Mar 02, 2012, 01:40am EST Reply - Quote - Report Abuse
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>> Re: EVGA GTX580 DS failed again...
The card that recently failed was my original retail not an RMA refurb. I'm not sure how the RMA is handled for a refurb RMA card.


Seth Hoffman Mar 21, 2012, 12:11pm EDT Reply - Quote - Report Abuse
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Edited: Mar 21, 2012, 12:12pm EDT

 
>> Re: EVGA GTX580 DS failed again...
So after many emails back and forth EVGA contacted me directly, and very long story short they're replacing both of my GTX580 DS 1.5GB models with GTX580 3GB models that have the reference cooler. They 2day air shipped the new cards and they should be here tomorrow. The replacement cards aren't the Superclock versions but I can always OC them myself. The 3GB buffer will help when running on three 1080p panels though.

I am very impressed with their service; the manager that called me was very helpful and offered a great solution to my problem.

I won't be buying a video card without the reference cooler design again, but I will go back to EVGA now despite these issues.



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