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  I can't install Windows XP. Installation hangs at 'Setup is starting Windows' 
 
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kOrny Feb 20, 2012, 12:22pm EST Reply - Quote - Report Abuse
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Edited: Feb 20, 2012, 12:30pm EST

Replies: 4 - Views: 17011
I am trying to install Windows XP on an ACER Veriton X275 desktop. It appears the installation goes fine as the setup begins loading files. As soon as it finishes, the message 'Setup is starting Windows' shows and the system hangs. I've left it for 30 minutes at that screen. The weird thing is this. Nothing happens when I hit a key or try CTRL+ALT+DEL, but when I touch the power button (press, not hold) I get a BSOD:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

There was some technical information, many 0x00000000xxx type numbers I can get if necessary. I copied the message below them:

acpi.sys - Address F75F8677 base at F75EE00, DateStamp 3d6dd69f

I have tried the following based on my Google searching:

1) Changed SATA setting to IDE/compatibility mode... same result
2) Swapped memory/tested slots... same result

SIDE NOTE: The system did have Windows Vista Basic installed before (that was somehow corrupted, prevented the system from booting (got a boot mgr error until I reformatted and attempted this XP installation).

I can't think of anything else to try. Anyone else have any ideas? Much appreciated, as always.

Acer Veriton X275 PDF w/ specs: http://static.acer.com/up/Resource/Acer/Docs/AU-NZ/Desktop/201...%201.4.pdf


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john albrich Feb 20, 2012, 12:44pm EST Reply - Quote - Report Abuse
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>> Re: I can't install Windows XP. Installation hangs at 'Setup is starting Windows'
kOrny said:
...As soon as it finishes, the message 'Setup is starting Windows' shows and the system hangs. I've left it for 30 minutes at that screen. The weird thing is this. Nothing happens when I hit a key or try CTRL+ALT+DEL, but when I touch the power button (press, not hold) I get a BSOD...
2) Swapped memory/tested slots... same result

SIDE NOTE: The system did have Windows Vista Basic installed before (that was somehow corrupted, prevented the system from booting (got a boot mgr error until I reformatted and attempted this XP installation)....


When you say you "tested slots" does that mean you actually ran deep memory tests (using memtest86+ or similar), or that you simply swapped RAM modules? But, keep in mind that even memtest86+ cannot test ALL the RAM in the 1st RAM slot position as that is used to load the diagnostic OS. To 100% test a RAM module it will have to be in a second slot.

From a hardware standpoint, similar problems AND the fact you report the prior OS installation was corrupted do tend to point more towards RAM or the HDD data cable as the problem. Out-of-spec and/or unstable power could also contribute to a similar effect. The HDD itself of course could be involved as well, so R/W testing it would be a good idea (on another system if necessary).

kOrny Feb 20, 2012, 12:50pm EST Reply - Quote - Report Abuse
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>> Re: I can't install Windows XP. Installation hangs at 'Setup is starting Windows'
Yeah all I did was swap 4 different sticks into 1 slot at a time, attempting an installation each time. Same result. I have not rum memtest but it sounds like what I need to do.

I did find this article: http://support.microsoft.com/kb/314088/EN-US/

Unrelated to RAM, it talks about ACPI. I found some ACPI settings on the motherboard and tried to disable the option itself, but it seems that the system checks if it the hardware is compatible as it boots, changing the settings back.

I bet I could install Vista or Windows 7 fine. I might try that before a memtest. I have a Vista Basic key but no Vista installation disc. I also have many Windows 7 discs, but no product keys. So the entire installation would be a test. What do you think?

john albrich Feb 20, 2012, 04:19pm EST Reply - Quote - Report Abuse
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Edited: Feb 20, 2012, 04:23pm EST

 
>> Re: I can't install Windows XP. Installation hangs at 'Setup is starting Windows'
.
Something I forgot to mention and for completeness...

The SATA storage subsystem is actually relatively susceptible to electrical noise. There is even a section in the SATA standards regarding how you technically must physically mount the drive to ensure proper grounding via the screws specifically to prevent data errors.

For example, a long data cable, improper mounting, poor quality PSU, heavy loading of the PSU output (that could cause out-of-spec voltage(s) at the HDD connector), etc. could all contribute to unpredictable and undetectable data integrity problems.

Given the ways I've seen some people install their SATA drives it's amazing it works as well as it does in the vast majority of systems...while at the same time I expect that in some installations such also could be responsible for "unexplainable" system problems.

Dr. Peaceful Feb 20, 2012, 04:25pm EST Reply - Quote - Report Abuse
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Edited: Feb 20, 2012, 04:43pm EST

 
>> Re: I can't install Windows XP. Installation hangs at 'Setup is starting Windows'
kOrny said:
...I bet I could install Vista or Windows 7 fine. I might try that before a memtest. I have a Vista Basic key but no Vista installation disc. I also have many Windows 7 discs, but no product keys. So the entire installation would be a test. What do you think?

My thinking is either that you need to load some kind of mass storage driver for WinXP in order for the install to go through, or something is wrong with the hard drive (like John said).

To prove whether if it's just a driver error from WinXP install, and since you have some Win7 discs laying around, use one of them to do a test install, like you said above. If Win7 goes through without problem, then it's just a WinXP installation problem. If even Win7 fails, then you have a hardware problem.

My 2 cents. Good luck.

Oh, don't forget this is a pre-build machine, so usually they have restore partition(s) in the hard drive. You can probably use it to restore to the original Vista. Sometimes, these restore partitions can cause problems for a new Windows install, unless you wipe the whole hard drive to get rid of all partitions.


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