Please register or login. There are 0 registered and 999 anonymous users currently online. Current bandwidth usage: 326.30 kbit/s October 17 - 07:51am EDT 
Hardware Analysis
Forums Product Prices

  Latest Topics 

More >>


  You Are Here: 
/ Forums / Problem Products /

  New refurbished PC will not run good condition Graphics Card, please help!! 
 Date Written 
Jacob D'Ambrosio Mar 15, 2012, 11:39pm EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List

Edited: Mar 15, 2012, 11:43pm EDT

Replies: 5 - Views: 2935
I recently just purchased a refurbished HP DC5750, opened it up, ran windows, installed my linksys router and attempted to install my graphics card I had previously on my older computer.

The HP DC5750 specs are:

AMD Athlon 64 x2 2.0 GHz


80GB Hard drive


Windows XP professional service pack 3

1x Low profile PCI
1x Low profile PCI-E x1
1x Low profile PCI-E x16

Nvidia GeFORCE 8400 GS Graphics card that fails to install.

I did the normal routine you would do to install a graphics card, turn the computer off, put it in the slot and put the display cables onto the graphics card. But for some reason it did not register onto it, so I had one of my displays onto the default monitor displays. I know the computer knows it's inside because it shows it found new hardware and specifically names the graphics card. I went ahead and put the driver installation disk in and went with the procedure, and rebooted to complete the installation. Upon reboot it went to the Windows XP logo with the little blue loading bar, and then suddenly froze. I researched this problem numerous times, and tried dozens of methods but for some reason it is not taking in the installation for my graphics card. I know for a FACT that my graphics card isn't bad or dead because I even put it back into my older computer and it still runs perfectly.

The methods i've attempted:
- Reseating RAM
- Disabling/Uninstalling the default ATI Radeon 1150 Xpress graphics
- Installing in Safe Mode
- Switching PCI slots
- Installing drivers from the Nvidia website
- Using another Nvidia driver CD with the same graphics card

Every time I had the graphics card in the computer, the Windows XP logo would freeze. My next idea is to just completely wipe windows and start fresh, but i'm not sure if that will do anything. Please help me with this.

Also the model of my older computer was a Dell Dimension 2400

Want to enjoy fewer advertisements and more features? Click here to become a Hardware Analysis registered user.
john albrich Mar 16, 2012, 04:52am EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List

Edited: Mar 16, 2012, 05:15am EDT

>> Re: New refurbished PC will not run good condition Graphics Card, please help!!
Have you tried a different PCIe x16 adapter card in that same PCIe x16 slot and did it work? Preferably use one that uses ALL the same voltage, control, data, and address lines that your graphics adapter card uses, and preferably that is also PCIe your graphics card. All it takes is one "bad" connection line and the graphics card could produce unpredictable results in system operations.

And, while PCIe ver2.0 card may generally "work" in an older PCIe ver1.x motherboard, there's no 100% guarantee it will. Sometimes a newer version card either just doesn't work in an older PCIe x16 motherboard, or it's unstable, or when it does work, it is running at a MUCH lower data transfer bandwidth and some features won't work.

I couldn't find out if your system has a ver1.x PCIe x16 slot or not. The HP specs page on the system doesn't say...and since it's an older system I would assume it is likely to be a PCIe x16 ver 1.x slot.

Also, verify that the graphics card is lined up EXACTLY properly after it is installed. If there is even 1 slight misalignment due to manufacturing tolerances, slot damage, mis-insertion, etc. ...again, such can cause totally unpredictable results.

For example, among other things an improperly seated or out-of-spec graphics card can even cause a system to fail to boot at all, causing symptoms similar to a bad memory card: no beeps, no video (on ANY output port, including the integrated video if available), no LEDs or mis-reporting LEDs, etc.

added a bit more info re: PCIe x16 and its different versions and possible repercussions.

edit to add:
And...just because the card works in an older PC that may also have a PCIe x16 ver1.x slot, doesn't mean it will work in a different model PC with a ver1.x slot. How the PCIe interface is implemented can differ from manufacturer to manufacturer and even model to model.

Jacob D'Ambrosio Mar 16, 2012, 10:45pm EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: New refurbished PC will not run good condition Graphics Card, please help!!
The graphics card is alligned properly, I have the low profile bracket placed on it and it is connected. Even on the cards box it says it is low profile compatible, but for some reason it just won't recognize the card.

john albrich Mar 17, 2012, 12:12am EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: New refurbished PC will not run good condition Graphics Card, please help!!
Well, given what you've told us so far, and absent any reported tests with other PCI adapters, my first suspect would tend to be your specific motherboard has problems with some or all PCIe x16 ver2.x adapter cards.

That was a known issue with some of the older PCs when the ver2.0 video cards first started appearing, and thus a prime suspect.

There are NO guarantees a given PCIe x16 ver2.x adapter will work in a given PCIe x16 ver1.x slot motherboard.

But, like I said, I can't confirm that your motherboard is in fact a ver1.0 compliant board.

And, you need to try other PCI cards as well. If you can't get ANY PCI adapter to work (even a "simple" non-PCI Express card in the PCI slot or PCI x1 slot), then you can look for other causes (e.g. bad motherboard, non-default clock settings, conflicting device resource settings, etc).

As best I can tell, the Nvidia GeFORCE 8400 GS only comes as a PCIe x16 ver2.0 spec compliant card. And while it may "work" in some other PCIe x16 ver1.0 specification-compliant motherboards, your specific motherboard may have a problem with some or all ver2.x adapters. On the other hand, it may be that that video card manufacturer's specific implementation of the ver2.0 specification may be what's causing the problem. A different PCIe x16 ver2.0 video card may work fine.

If you can, borrow someone else's PCIe x16 video card and drivers and see if a DIFFERENT card works. Ideally you would have access to video cards of ver1.0 and ver2.0 to help perform a very limited compatibility assessment (e.g. if the PCIe x16 ver1.0 video card works and the ver2.0 card fails, then it's likely the mobo simply can't handle PCIe x16 ver2.0 video cards).

It's also possible that if there is an update to the CHIPSET drivers for the motherboard, that may help. Similarly, a firmware flash of the motherboard and/or the video card MAY help...but flashing firmware always has the risk of turning any device(s) into an expensive paperweight. In my opinion (and the opinion of many manufacturers) flashing firmware should be one of the very last methods of fixing a problem when the actual cause of the problem is not known to be caused by downlevel firmware.

Jacob D'Ambrosio Mar 17, 2012, 02:21pm EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List

Edited: Mar 17, 2012, 02:27pm EDT

>> Re: New refurbished PC will not run good condition Graphics Card, please help!!
Thank you for helping me with my problem. I have a Linksys wireless-G 2.4 GHz PCI adapter in the other PCI slot for my wireless connection. I also went ahead and updated the drivers and still got nothing. I also went in and installed the ATI integrated graphics again and the Nvidia card showed up on my device manager under display adapters, BUT it has a yellow exclamation mark beside it and it gives me this error "This device cannot start. (Code 10)"
I can tell the graphic card is working and in place because the fan on it is working properly.

Also on the Nvidia site, the automatic driver detection detects the GPU as well, I don't get it.

Jacob D'Ambrosio Mar 17, 2012, 05:01pm EDT Reply - Quote - Report Abuse
Private Message - Add to Buddy List  
>> Re: New refurbished PC will not run good condition Graphics Card, please help!!
I got ahold of a NVidia GeForce4 MX 4000 and it does the same thing, it just gives me a yellow "!" next to the display adapters in the device manager. I also went into the registry editor to see if it was the Upperfilters and Lowerfilters, but there wasn't any.

Write a Reply >>



  Topic Tools 
RSS UpdatesRSS Updates

  Related Articles 

A weekly newsletter featuring an editorial and a roundup of the latest articles, news and other interesting topics.

Please enter your email address below and click Subscribe.