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  I'm pretty sure it's my modem 
 
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Nas Nas Dec 27, 2012, 05:47am EST Reply - Quote - Report Abuse
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Edited: Dec 27, 2012, 05:48am EST

Replies: 2 - Views: 1784
So my internet slowed to a crawl this morning before stopping fully. I tried to reset my modem and wireless router expecting it to work as this does sometimes happen. The only thing is, after restarting, there was little improvement. A few more tries and all I get is really slow internet with normal pages like yahoo, cnn, and a few othe sports sites taking ages to load and even longer when I click a link. Sometimes it will cut off without finishing the loading sequence for the webpage or link.

After 20 mins with the tech support guy from my network, he tells me there is nothing wrong with the line from the test he has done from his workstation. I get him to wait on the line as I restart everything twice over and he does four more of these line tests which all come up ok so he schedules a technician to come over tomorow.

In the meantime, I've tried resetting it many times and I get no improvement. Speedtest isn't the most accurate but I use it as a reference but it takes ages to load, maybe around 5-10 mins to get to the load page and commence the test but when I get it to work it registers around 2.4Mbps. My normal speed is usually around 10 - 15 Mbps. Still, 2.4 should be good enough and ok for basic surfing, so I don't know why it takes so long to load normal text pages.

I've also physically connected a laptop to the modem and it was a little faster but not by much, and did also occasionally cut off. Speedtest on the physical connection was 3.5 to about 4.2 Mbps when it's usually around 19 - 26Mbps.


Several times today I've reset everything hoping for the connection to pick up but nothing works. I get a basic low connection with text pages like this taking around 40seconds to over 2 minutes to load and I can't figure out if the cause of the slowness is the modem or router.

EDIT:
Btw, sorry if this is the incorrect section.

I am using a generic modem from the internet provider which has been pretty reliable.

Asus wl530g which I have been using for ages and also seems quite reliable.


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Naveen Goud Dec 27, 2012, 03:54pm EST Reply - Quote - Report Abuse
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>> Re: I'm pretty sure it's my modem
May i know how you are restarting your router? Is it through the host computer or through manual?

The other thing is, in general these kind of issues arise when the ISP is not offering consistent connection. The issue may be at the server level, between the chair and the keyword or in the line. Sometimes, some hairline cracks in the line can make the whole line inconsistent and may spill data occasionally.

But since, you have clarified the issue with your ISP, the connectivity problem may be in your premises. Keep the router in a place where there is no Electro magnetic interference. Also always access internet within 5 meter radius from the router.

Check other device connectivity via your router. If they are fine, then the problem can be in your laptop or else it is in wireless router inbuilt antenna.

Is your IP address, subnet mask and DNS address perfect. Check it out with your ISP. I am sure it might be good, because your ISP could not ping from their workstation.

Company: http://www.stonefly.com

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Nas Nas Dec 28, 2012, 01:29am EST Reply - Quote - Report Abuse
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>> Re: I'm pretty sure it's my modem
I reset everything manually by pulling the plug for around a minute and then powering up again.

I did check again to ask if they knew of any line problems in my area, which they said they didn't, not that they would ever admit to it. Testing earlier today resulted in pretty much the same problem both with wifi and a physical connection. After lunch however, I tried again and I'm able to get good speeds on wifi, back to around 13Mbps which is about as fast as a wireless connection I've had from my desktop situated in my room.

So I guess it wasn't the hardware after all, unless dropping internet speeds for a day and returning to normal is a sign that either my router or modem is failing?


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