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   unable to download pdf's or software updates  
 Date Written 
tao batbai Aug 01, 2015, 12:03am EDT Report Abuse
About a month ago my HP Pavilion with windows 7 home premium 64 bit would not download updates, pdf or anything else. It does download and install windows update through the windows update site. When I try to download any other updates for other software or documents the download seems to be downloading then an error message comes up with the file/document couldn't be downloaded. How do I "fix" this so I am able to download a few pdf's that I need for an insurance problem. I have been able to use a friends computer, but really need to fix this problem.
Thanks Swijo

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john albrich Aug 19, 2015, 03:25pm EDT Report Abuse
>> Re: unable to download pdf's or software updates
If still no solution...some possible suspects are:

1) anti-virus or "Internet Protection" program recently installed or updated is interfering with "unapproved" downloads. Either suspects downloaded content while analyzing the content during download (for example, a PDF file that has a security exposure in one or more embedded active programming/editing routines), or the download website is on a "blacklist" or the website doesn't appear on the anti-virus program's "whitelist" or other similar "security" issue.

2) if using a "download manager" it's options settings might conflict with the website's download restrictions (example: multi-thread downloads may be disallowed and the error may occur only after the download manager attempts to start a 2nd your symptoms, this is often several seconds after first thread starts.
Solution may be to set download manager options to "single-thread only" operation

3) insufficient space on the target destination media or in temporary download folder

4) malware has infected your computer to interfere with downloads (why malware might allow Windows updates but not others is unknown, although it might be "tricking" your computer into thinking it's updating when it really isn't)



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