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  Gateway Profile 4 Monitor Problem 
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Jim Staggers Sep 05, 2004, 12:09am EDT Report Abuse
This is the second major problem I have had with this system. Just a few weeks ago, I replaced the motherboard because the computer would not turn on. Everything was great until yesterday. Now the computer boots up properly (I can hear it go through its check and then windows come on) but after the initial splash screen with the Gateway logo appears, the screen goes blank. I am using the computer now with a secondary monitor but this monitor only worked after I disconnnected both the LCD Connector and Power cables on the motherboard.

Is this a video card problem? If it is, where is the video card? Am I just overlooking it or is it integrated on the motherboard?

Any help would be greatly appreciated.

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bryan s Sep 07, 2004, 03:02pm EDT Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
I have the exact same problem. I hope someone knows what to do. I have a Profile 4, and the monitor goes blank after about 5-10 seconds after a cold boot. doesnt matter where you are, or what screen you are on, just dies. Intuition tells me its the built-in graphics, but if anyone knows.... thanks! i was really close to just tearing it apart and trying to salvage the monitor. if i can get this working i would be so happy.

thanks in advance. hope someone can help

Mohawk Sep 07, 2004, 03:16pm EDT Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
it may be worth trying to get hold of a cheap graphics card say a gf4 mx440 or a ati 7000 just to see if that fixes the problem. it does sound like a graphics problem, make sure everyrhint is connected well

Systems specs:

Intel Core 2 QUAD LGA775 Q6600 G0 @ 2.80GHz
Gigabyte P35-DQ6
2GB Corsair XMS2-6400C4 DDR2 Dual Channel
BFG 8800 GTX OC 768mb Ram - (600MHz Core Clock) (1800MHz Memory Clock) (1400MHz Shader Clock)
Vista 32bit
bryan s Sep 07, 2004, 03:33pm EDT Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
problem is that these pcs have no expansion slots, the only video option is through the integrated chipset..

anyone else?

Jim Staggers Sep 08, 2004, 12:48am EDT Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
I ran the system restore to the day before the monitor went out and nothing happened. I also tried to reinstall drivers and this did not work either. I also have this software on the computer called PC Doctor, it tells me that the monitor is just fine as well as the video card.

bryan s Sep 08, 2004, 09:58am EDT Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
This is Bryan again..

The problem is in the cabling for the LCD. The video card will work fine when you use an external monitor. After you disconnect the LCD internally from the motherboard, it will work just fine. Sort of a waste to have that LCD sitting there, useless, but nonetheless the pc is still usable. In short, the screens are obviously defective... and its probably the power line to the monitor that is faulty. With some time im sure this could be fixed, but most people wouldnt have the knowledge or guts to dive in. Here is the solution i am following:

You must remove the entire casing from the back of the computer. You will need to unscrew every single screw on the back. On the sides of the computer you will see four little tabs, these bend out, then slide out. Underneath each is another screw. Take those out. Once you have that, you should be able to take the entire back case off the computer. You will have a bare computer now. The LCD has 2 connectors, video and power. The power connector is located near the internal power inverter (where all the capacitors are). If you look at the motherboard, it will be labeled "LCD Power". Unplug that one. Now the LCD Video plug is located under the Hard Drive, and under the Hard Drive rail. There are 6 or 7 screws to take the rail off, once you do that look for the long white plug, and unplug it.

This solution makes sense. Once you completely unplug the LCD, the video card will use its secondary connector as the primary display. You can now use this computer as a tower, and use another monitor. Problem solved.... or at least as much as possible. The LCD is dead, so this is as much as you can do without tinkering too much and taking out your toooooools.

Hope that helps anyone that needs it.

a rudisill Oct 04, 2004, 10:52am EDT Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
I have the same exact problem and am VERY unwilling to take the solution of using my Profile as a tower & adding a new monitor. My situation varies in some respects:

- the computer was 15 months old before this problem started happening.
- I have no issues setting up an external monitor, nothing internal has to be disconnected or such
- I usually get 3-5 minutes use of the monitor before it blanks out
- very infrequently (1 time out of 75 or 100) the monitor will stay on with no problem.

I have also restored the system & reinstalled drivers. Also, when running two monitors simultaneously, the external monitor remains functional even after the Profile monitor shuts itself off.

More ideas, please - I would like to do what's needed to get this back to a functioning unit - IF we can know for sure what that is !!

thanks & regards,
anne r

Robert Pugliese Oct 29, 2004, 08:50pm EDT Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
I had the same problem as explained above. My monitor would shut off right after turning on my Gateway Profile 4 PC. It was extreamly frustrating knowing that my computer was functioning fine except for the fact that i couldnt see anything on the monitor. After connecting an external monitor I attempted hitting every button combo I could think of to switch from the connected monitor to the external one. Nothing worked.
Finally I read the advice above, took apart my computer, found the two plugs which connect and power the attached monitor and voila; The video card, not being able to find the connected monitor, automatically defaulted to the external monitor port. I am currently typing this response on my LCD projection television.

I was amazed that I successfully took apart and reassembled my computer without breaking it (I have absolutely no experience fixing computers).

The good news is that I was able to access and backup all of the files which I feared loosing. The bad news is that I now have a completely useless monitor pasted to the side of my computer. At least now I can take the nessessary steps to get it fixed knowing that I have backed up my files.

Thanks to whomever wrote the solution of disconnecting the monitor manually. It may have taken me a while to do but its better than re-writing the 20 page research paper which i am in the middle of writing.

Ross Fricke Nov 19, 2004, 03:45am EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
when i turn my computer on, the screen is completely WHITE...i took it to the local computer store and he seems to think it is my motherboard...anyone have this problem before?

Robert Hernandez Nov 22, 2004, 10:47am EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
I have dealt with this problem at length here at my job. We have these Profile 4's everywhere and most of them have had this issue. The fault lies with the video inverter board. The only way to fix the problem is to replace that board. The operation isn't exactly easy. You have to rip the silver frame off the PC (yes, literally) and then unscrew the LCD to be able to remove the board. I hope you guys have a warranty on the PC because that is the only way to fix the problem and I doubt Gateway will walk you through this repair. My job had to threaten to send back all 3000 of these before gateway would own up to the problem.

Robert Pugliese Nov 22, 2004, 07:04pm EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
Yeah, after many attempts to get gateway to assume some responsibility for my faulty system, I have been unsuccessfull. It seems apparent to me know that I will have to fess up and buy an external monitor thereby defeating the purpose of buying a profile system in the first place. Gateway has lost a loyal customer. If anyone has any ideas on how I can salvage my system please let me know.

Rick Magoon Nov 24, 2004, 08:44am EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
I wish I read this thread earlier. I'm a computer guy, and I couldn't use any logic solving this problem for my customer. I took the machine home in attempts to solve the problem, and the monitor worked just fine. I then returned PC to customer and screen would immediately blank after 10 seconds. After about 50 reboots, the monitor would eventually stay on. I then started thinking too much about Windows XP and tinkered with some things. Now I acquired the computer again which is sitting in front of me now. In a last-ditch effort I decided to search and found this thread (thank god).

I called Gateway support earlier and gave them this serial number. They immediately told me the warranty has expired, and he'd lose his job if continuing the call. He briefly explained how I can pay for support on a different line. Also, to repair the machine would start at $300.

I'm very dissapointed at Gateway's service. I've been a computer engineer for many years, and seldom ever run into service problems like this. I hope this successfully spreads the message about Gateway's service. Based on this thread, Gateway obviously knows it's an issue. A recall needs to happen with these things immediately.


Roy Schroeder Nov 26, 2004, 11:12am EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem

Jennifer Pointer Dec 02, 2004, 09:30am EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
Hi I am just now having this problem myself. My monitor kept going black and I had a computer technician look at it and he said my motherboard is shot..... I am very sad about this. I bought this computer in April 2003 and I dont have the extended warranty. What is the best way to solve this problem? Do I buy a new computer or try to use the external monitor. I really think there should be some sort of recall and or compensation for this. As I am sure you all did I spent a lot of money on this computer that worked a little over a year. I am gettin no where with Gateway and I am very upset about this. I was told to either send in my computer or buy a new unit. Sending in the computer starts at 300.00 and who knows how much after that. They would not even send me a new motherboard. They said I had to send the computer to them. Any suggestion? I want not a lot of headaches with this and I dont want to spend a fortune. Thank you, Jen

Rick Magoon Dec 02, 2004, 11:15am EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
I just unplugged the video coneection and LCD power from mainboard as described above (thank you). External works fine now. This is a good solution, and should only take about an hour. My customer is fortunate to have money to purchase a new machine and use this temporarily until it arrives. I couldn't do that, and would simply chose to deal with an external monitor.

Jennifer Pointer Dec 02, 2004, 02:27pm EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
I guess what I am asking is it worth it to fix the Profile 4 or should I just get a new computer and try to get some sort of reimbursement. I am not just going to let this go because it is just plain wrong. Jen

Robert Pugliese Dec 02, 2004, 03:17pm EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
The best thing to do is to get a new monitor and attach it externally. Gateway offered me a little over a hundred bucks to trade mine in.
Also, after having messing around with my system a little bit, I found out that you can activate the external port simply by dissconnecting the power source. This means you dont have to take apart the whole system. The power cable is easily reached through the access panel.

Robert Pugliese Dec 03, 2004, 03:58pm EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
I sent a letter of complaint about this issue to the South Dakota Consumer Affairs. I got the address from this web site Perhaps if others do the same somthing will get done.

Jennifer Pointer Dec 08, 2004, 09:48am EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
I just want to thank everyone for their help. I have not resolved the problem yet but I am working on it. I was on the phone last night with Gateway for 2 and half hours and got nowhere. I am trying to get a little reimbursement for this problem. They will not send me a new motherboard. Anyway, I am trying. Jen

Adam J Dec 08, 2004, 09:53am EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
Jennifer, it is not a motherboard problem! Read what Bryan said, it works. These machines have faulty parts and you have to unplug the power and video cables on the motherboard and simply run a second monitor from it. I had to fix one and had to do exactly what Bryan said. It's not that difficult.

Antec Nine-Hundred
OCZ Modstream 450w
Gigabyte 965P-S3
2x512 DDR2-800 Corsair XMS
Intel Core 2 Duo 1.83Ghz
400GB SATA2 Seagate 7200.10
Arctic Cooling Freezer
Audigy 2 ZS

Apple iMac Core 2 Duo 2Ghz 2GB Ram
Jennifer Pointer Dec 09, 2004, 08:49am EST Report Abuse
>> Re: Gateway Profile 4 Monitor Problem
What if when you look at the motherboard the capacitors look like they exploded? Should I not worry about it or should I change it out? Jen

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