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  Sony Vaio laptop wont boot? 
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Gaurav Srivastva May 03, 2005, 05:35pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
I just got my laptop GRX-580k fixed from Tom Pappas and I just want to say that he is a very courteous and professional person. My laptop was not even powering on and since I live near Phoenix, AZ, I called up Tom and asked if I could drop it off personally to which he agreed and hence saving the shipping cost of $40.

I would recommend that instead of waiting for Sony to do something (which I waited for 6 months), you should get it repaired by Tom. His contact details are,

Tom Pappas
23644 North 84th St. (Pinnacle Peak/Pima)
Scottsdale, AZ

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Jake T May 03, 2005, 05:38pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
-Val Sant

I think we have almost the same laptops, I lifted that speaker panel and the keyboard, then you'll be able to see the fan. I cleaned everything i could see without opening anything else (the fan, under the fan...), cleaning the fan only improved the temperature by 5F-7F well better than nothing but still to hot.

Victor Galvez May 03, 2005, 08:49pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
I had open my laptop and i see that the fans dont work when my laptop boot up, i guess that this is part of the problem, so i got a temperature monitor called CPUcool, and i programed it to make the fans work since the temperature is on 40 celsius degrees. Then when the temperature is on 40 celsius, the fans start to work like crazy and the temperature stay on 50 to 55 celsius degrees even playing games like Need for speed, or Prince of persia 2, or using photoshop, etc. i have using it for almost 7 days and i can use the laptop for about 5 continuos hours and the temperature is stable in this range. May be it could work for somebody.

Hifshon Yasiah May 04, 2005, 07:22am EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
Now What!

Had my GRX-550 running off and on with the removal of slot 2 memory card. I was trying to get stuff off the hard drive before sending it to get fixed. Then all of a sudden I get the error "OPERATING SYSTEM NOT FOUND". WHAT THE HELL!!!!!!!. That's all she wrote. It has been down hard ever since. I even tried the system recovery and still "OPERATING SYSTEM NOT FOUND" I'm a mad mad man. MAD I tell ya.

Also, I'm curious to find out how many of these laptops were purchased from store name beginning with B and ending with Buy?

Anyone in Colorado want to take this to the AG?

David Kessler May 04, 2005, 07:37am EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
Even if the OS has been clobbered, your data is still probably intact. Try booting from the CD and just refer to the hard drive to copy files to another machine. You may have to go into the BIOS to change the boot order for the system to try to boot from the CD drive before the hard drive.

Hifshon Yasiah May 04, 2005, 07:59pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
Thanks David but I tried that. Even after running the system recovery it still says OS not found. Anyone got any ideas? I think I had this problem about 5 years ago and it ended up being the motherboard or BIOS or something weird like that.

Anthony Moon May 05, 2005, 03:41am EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
WOW, this is a freaking life-saver!

I was ready to practically sell my Sony Vaio PCG-GRV680 for scrap until i read up on this. I would turn my notebook on and at first 1/3 times it would work. Otherwise it would just be a black screen and hang, no sony, no windows, no sounds (other than fans of course). the next week 1/8 times it wouldn't start up. this week i'm thinking about 1/20 times the thing would work. I did a search for "PCG-GRV680 trouble shooting" on google and this was the first thing to come up. holy crap, i read what was here, swapped the RAM around an wulla! now i'm at about a 20/20 for the vaio starting properly.


Philip Lodine May 05, 2005, 10:00pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
Just wanted to put in another good word for Joe K. and AQS. My PCG-GRX520 was steadily developing the habit of not booting -- though it never showed the symptom of crashing while running, it was pretty clear that the memory slot defect was the problem. I confirmed this by following the simple instructions Joe posted for testing the slot. Once I was sure this was the problem, I called AQS and discussed having them fix it. Everyone I dealt with was very pleasant and completely professional, and the turnaround time was extremely short -- I was without my machine for just a few days. The price tag was completely reasonable especially given the precision required for such a delicate repair. I would not hesitate to call on these nice folks again for any repair.

P. Lodine
Stow, MA

Frank Hudson May 06, 2005, 05:02pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
It's kind of like finding out you have cancer... but with a laptop.

My laptop memory slot had failed right before the warranty went out but unlike most of you I had blue screen but no consistent crash. I found the PCGFX310 updates on which included bios updates for the mother board and the video chipset. The result was less bluescreen but no restoration of the memory slot. Since I was slightly past the warranty and still had 256 chips at that time I chose to accept that the computer was aging and that I would have to live with the issue. BUT....

A couple of weeks ago, the display began to flicker and has now all but died. I connected external monitors and the tv source and got a picture. I could also see the faint image generated by the LCD and determined that the high voltage light source was failing.

I am a Physics and Computer / Electrical Engineering Major at Univ. of Memphis. As a knowledgable customer I decided to contact sony. After asking sony's repair estimate they informed me that it would cost me $ 200.00 just for them to look at the unit and run diagnostics and the bill would run up to $ 700.00 based on my description of the problems. The math here was EASY !

I ordered a Dell inspiron 6000 the very next day.

Only after ordering the Dell did I decide to seek an old PCG or compatible unit to salvage for spare parts (I thought I would get it running and give it to my best friend). On my FIRST google search typing in the model number only, I came directly to this thread. I remember a day when most companies offered low cost repairs or trade-ins for refurbished units in the interests of keeping customers for repeat business. Not this time.

Only after I read a few pages of this thread and scrolled through the observations did I realize that this was a MAJOR engineering defect. All electronics are killed by one thing < HEAT > . I noticed that a large number of these problems are from PCG and GRX units. My guess is that they all have the same or similar motherboards. My guess is that the problems we have all experienced are latent defects due to insufficient heat sinking / siphoning of heat from the motherboard components. I don't kow if any of you have made a habit of feeling the bottom of your laptop during operation but they get pretty hot. Plastic is a very POOR conductor of heat so imagine the motherboard circuits which are suffering on the inside.

Additionally, I noticed that most of you experienced failures with memory confgurations of 256 x 2 (512 total) and I believe the base unit came with 2 x 128 modules. When you doubled the memory you doubled the heat put out by those modules. This additional heat and poor ventilation is more than enough to make a microweld fail, Since the connections are litterally as thin as threads, it is of very little surprise that the circuits involved here have bugun to fail.

I am currently talking to sony about this mass defect. I will post again when I come to either a resolution of the issue or finish my walk down the GARDEN PATH.

My advice.
1. Contact sony. Be assertive but polite.
2. Keep METICULOUS records of each contact getting each rep's name and ID number.
3. Each time you call reference the case number and the reps you have already spoken with regarding this issue.
4. Copy the URL for this thread and reference these discussions.
5. Stress that this problem is a LATENT DEFECT.
6. Be polite but relentless, remember you have kept meticulous records... (RIGHT ?)
7. Ask for a complete solution not a repair. The solution should NOT involve the letters PCGR or X !
8. Wait and see. BUT be vigilant. don't wait days for returned calls.

In the long run I expect sony to live up to their commitment to superior products and good customer service. At this point I am in wait and see mode. I will post again with the excruciating details of how this turns out. At this point I am confident that SONY will do the right thing, It is NOW up to them to prove me right or wrong.




Val Sant May 06, 2005, 07:55pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
Hey Frank,

You had better add "Z" to your list. My PCG-GRZ660 has all the same, but note that it did come with the 2 256 chips.

David Kessler May 06, 2005, 10:38pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
My GRX560 also came with 2x256Mb chips.

Bk Prasad May 07, 2005, 06:33am EDT Report Abuse
>> I love Sony :)
So i bought this Vaio from Fry's like a year and a half ago ..... ( GRZ 630) ..... its memory has toasted 2 times so far and it just happened again .... im soooo glad i got the 3 year warranty FROM FRYS ... cuz their policy states that if you have the same problem 4 times .... you either get your money back or a laptop of equivalent value ..... Toshiba here i come ...

Also i was wondering if i could sue sony for giving me 1st degree lap burns ;)

J S May 08, 2005, 01:53am EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
I had an online chat with analyst 'Hank' on Sony's online customer support just for fun. I played real dumb. Here's an excerpt.

Jeff > I just found a whole discussion thread about people having the same problem with their GRZs and GRXs. Is this problem common?
Hank_ > Jeff, we are not aware of any such issues with the GRZ and GRX series of Notebooks.
Jeff > Wow, 46 pages of people complaining about the same thing. This is very disturbing.
Hank_ > Jeff, resetting the BIOS to its factory defaults may help. I suggest that you try this and check.
Jeff > Ok, I'll give it a shot. Thanks for your help. But please pass this link on to Sony since they really should be aware of this problem since it's affecting so many people. Thank you!
Hank_ > Okay, Jeff. I will forward your valuable feedback to the concerned department.
Hank_ > Customer input and response is invaluable in the continued support and development of our products.
Hank_ > I want you to know that we appreciate your feedback.

Resetting the BIOS...not aware of the problem...give me a break! At least I know Sony appreciates my feedback - sheesh.

james davis May 08, 2005, 06:16am EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
Hi my name is James Davis I own a company called Laptop Repair Uk Ltd my website is . Please go to my website and you will be able to send us your laptop.We come across this problem all the time and its easy to fix we just resolder the pins on your motherboard. We have a 100% success rate . Please call 0207 987 1221 to send us your laptop or visit our website.

Please do not email us as we cannot reply to all the emails we are recieving.

Alternativley go to google and type laptop repair specialists we are number 1in the natural listings. (Not in the sponsored links) . I hope this can help anyone in europe. Regards James

Jake T May 08, 2005, 10:52am EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
I have talked to many Sony representatives over the Internet and every time they tell me we were not aware of this problem, but when i called Sony rep they said it is very common with pcg models but i still have to pay to fix it.

So what is the problem with overheating? home come it wasn't an issue when i got it and only after 1.5 years i get this.

Hifshon Yasiah May 08, 2005, 11:13am EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
Yeah I did the online chat with sony also and the guy acted as if I was the only person in the world with this problem. When I directed him to this message board he "was so thankful that I brought it to his attention".
I don't think any of us are out to get something for free but when we are paying $1500-$2500+ for a laptop I think a little honesty is due. A laptop of this price should last more than 2 and 3 years. Also, the thing about my situation is that I sent it in to get fixed WHILE IT WAS UNDER WARRANTY and they found nothing.

Frank Hudson May 08, 2005, 02:54pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
Hey guys !

I am receiving all replies from my post on this issue. My advice, don't repair your unit or have repairs done until you have talked to sony. Like most of you I RELY on my laptop. I write lots of fiction and when you have a system crash you lose part of yourself when your OS decides to ralph its guts out and die, taking part of your life with it.

MY POINT, I've seen alot of "friendly" posters here offering to fix your comps posting links to their sights, BUT remember this is SONY'S BOO BOO. SHOULD < WE > HAVE TO PAY FOR IT ?.

Guys, we are talking BASIC problems relating to how these computers were ENGINEERED. It is a LATENT DEFECT. Even if you have them fixed I promise that it is only a matter of time(probably months or weeks ) before something else is fried on the unit. Besides, most of us have paid 1500 to 2500 for these units which lasted less than three years before manifesting MAJOR problems.

If we were talking TIRES that failed or SUV's that were flipping or SEATBELT's that were failing alot of you might feel a bit differently but the truth is that the LONGER that companies get away with this type of marketing ( products which are ticking consumer time bombs ) the more they are encouraged to churn out inferior products. Sony has been in trouble for this before. They have had suits which alleged that they were manufacturing products to <FAIL> within a certain time frame (walkmans, portable cd's and now laptops).

I understand that you want your data rescued. Most likely the hard drives are still in tact. Before having anything repaired have someone create a mirror image of the drive by removing it. Just about ANY repair shop can do this for a reasonable amount ( 50 $ tops ) . But I warn ALL OF YOU ! Putting up with ONE MEMORY SLOT or having it RE- Soldered is just asking for more time to pass when we COULD be putting Sony's corporate FEET TO THE FIRE on this issue !

Crappy merchandise and extended warranties are just another way that SONY is boosting the bottom line. Extended service may SEEM like a good deal, especially when you receive a repair quote of 700 to 1000 dollars. DUH can you say ( oooh... we (sony) made them buy a NEW laptop AND an extended warranty ) DUH ! Haven't WE the middle classes had ENOUGH of this corporate manipulation ? WELL I CERTAINLY HAVE ! I'm a student on a budget and buying a new laptop every three years is unacceptable.

In accounting principles a LAPTOP is NOT considered a durable product ( as in having a relatively long lifespan like 5 + years ) , instead they are considered non-durable along the line of portable music players like walkman's and mp3 players, all of which CANNOT generally be repaired on failure. HELL GUYS , a washing machine is considered DURABLE and you can buy one of those for MUCH LESS than you can buy a new laptop. FIGURE IT OUT !

Don't repair these units, or find a work- around. Voice your complaints to Sony and have them account for these issues. The prevalence of these problems shows us that they are wide-spread. These units may not cost as much as cars but you'd better damn well believe that there would have been a recall by FORD, GM, Chrysler... etc... with problems THIS WIDESPREAD !!!

Talk to Sony. If you don't get satisfaction from them then there are alternatives.

Word for the DAY : UNITE !!!



Tom Pappas May 08, 2005, 03:32pm EDT Report Abuse
>> Back up any data you can't afford to lose ! ! !
I don't usually resort to shouting, but this one time I'm going to because what I want to say is important and I don't want anyone to miss it


* * * * * * * * * * YOU ARE LIVING ON BORROWED TIME * * * * * * * * * *

It is a feature of the universe we inhabit that hard drives fail suddenly for no reason at all. Those in stationary computers are vulnerable enough, but in addition

* * * * * * * * * * LAPTOP COMPUTERS CAN BE DROPPED, STOLEN, OR ZAPPED * * * * * * * * * *

If you are composing something using a word processor, set up your software so that it automatically backs up every few minutes to a thumb drive. Each time you end a session, write your document to the hard drive. Store the thumb drive somewhere else (not in the same room, and preferably somewhere fireproof).

Jake T May 08, 2005, 03:37pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
What makes me really mad is that i barely use my laptop. In total i spent less than 5 hours a month using my laptop and some month i was not using it at all because i have a desktop, but now all my work shifted and laptop is a must and what do i have, almost a brand new $2000 laptop that is constantly overheating and powers off. I called Sony and they want me to pay 300 to fix it and they don't even promise anything. I am probably one of the mostl loyal Sony customers, almost everything i buy is sony, but if they don't fix this problem...

Val Sant May 08, 2005, 05:48pm EDT Report Abuse
>> Re: Sony Vaio laptop wont boot?
Hi Jake-
2 things - (thankyou) and (petition):

Sorry you are so frustrated. Thanks for the link to the temp software. My CPU is running at 69C and the harddrive is at 28-31C. The indicator says that 69C is too hot. But it is working. So bye for now, my 1.5 minutes of processing time is up for today.

Online Petition to Sony to fix our laptops: There are 1189 signatures and it is all done online. Even if Sony does nothing, it's an excellent tool for gathering user complaints for further action or increased exposure.

WE SHOULD ALL CONTACT OUR LOCAL TV-techie to report the problem and point to that petition -- which is located at:


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