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  Urgent Windows Help Pls 
 Date Written 
boo yah! Aug 10, 2006, 08:37pm EDT Report Abuse
ok heres the problem. I had a virus on my comp that could not be removed by NAV. then I tried AVG and booted in safe mode.. after scanning, the whole computer rebooted by itself. now everytime the computer boots up, it goes into safe mode and before it gets to the desktop it restarts by itself.

it just wont stop restarting

how can i fix this???

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CrAsHnBuRnXp Aug 10, 2006, 08:45pm EDT Report Abuse
This is a long shot, but try resetting CMOS. Consult your motherboard manual to find out how to do it correctly.

boo yah! Aug 10, 2006, 10:09pm EDT Report Abuse
btw its a laptop not a desktop.... can laptops cmos be reseted?

KingBlood Aug 11, 2006, 07:14am EDT Report Abuse
reinstall is the best method then.but first take out the hdd,plug into another pc with anti-virus software,scan and zip all your important files.then format,reinstall.

All our knowledge merely helps us to die a more painful death than animals that know nothing.
Dublin_Gunner Aug 11, 2006, 09:10am EDT Report Abuse
>> Re: Urgent Windows Help Pls
wow, sounds like sasser or a variant of it. Havent heard of that in a while.

there is a removal tool for it there. Worth a try.

It may not be sasser, but symptoms sound very similar.

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.:Mindful:. Aug 11, 2006, 09:33am EDT Report Abuse
>> Re: Urgent Windows Help Pls
A wipe and reload is the best choice. Screwing with removing viruses takes ours and you never know if you finally got rid of it. A clean OS is the best way to go, indefinitely.

Now... here is how to save your data.... EFFECTIVELY!! W00t. Lol.

1.) You could simply hook it up to a desktop and zip your needed documents and move it onto that PC. Then scan needed documents for viruses. And make SURE that you copy your drivers!!!!!

2.) Then nuke the laptop harddrive (not nuke in microwave.. wipe and reload) and start over. Make sure you have all security programs back on. Including wanted browsers.... all your drivers... etc. If the drivers aren't automatically seen by Windoze, then hook up harddrive and copy all your data over. Unzip it (after a AVG or Antivirus check) and snag your drivers (if drivers are already seen then just copy your stuff). Load those, copy data. And poof. Yipee. Your fresh.


*This is not for computer illiterates. If you do not have the expertise in this or do not have the programs.... then don't screw with this. You'll just blow alotta time and possibly (somehow) nuke your PC. (Trust me... I've seen some moron group all his DLL and EXEs into 2 seperate folders in Windows... so don't do anything stupid)

1.) Boot Knoppix Live CD (like I said before... don't attempt this if you don't know what your doing) and group your data and ZIP it (it might zip in an unknown format. But thats okay... just download IZarc after you nuke it. Better than winzip).

2.) Then you can copy it onto DVD/CD/FlashDrive, or whatever your going to use. This will be more difficult because you will need a burner and/or expertise in Knoppix. **Note: Flash Drivers are more difficult to do because they have writing errors because Knoppix sets permissions differently. I wouldn't suggest this option if you don't know what your doing.**

3.) Wipe and reload your PC. Make sure the DVD/CD/FlashDrive has your data before you nuke it, otherwise you will be one unhappy camper.

This alternative is more difficult and can be done on a single system. Not recommended to illiterates and people who have the main way of doing it.

boo yah! Aug 11, 2006, 10:04am EDT Report Abuse
>> Re: Urgent Windows Help Pls
if i plug the hdd into an external casing and try downloading it to another pc.. would it work??

wouldnt there be like protected files etc. Coz my comp home comp has like 3 users. and i guess my dads user may be protected. I remebered once when i tried to access other users folders in Doc & settings, there was an error message saying only the owner of this could access it.

Ecosse Aug 11, 2006, 11:21am EDT Report Abuse
>> Re: Urgent Windows Help Pls
If there's a chance you have a sasser infected machine, porting this data across to another will result in 2 infected machines - keep the bug in one place, clean if you can but a reinstall will solve the issue if it is sasser or a variant.


Specs here > > > > >
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jmerc Aug 11, 2006, 11:27am EDT Report Abuse
>> Re: Urgent Windows Help Pls
Did you write down the name of the virus you had. Would have been easier to search microsofts site for removal.If it did happen to be the sasser worm, you could have booted into safemod and removed it from there. I do have to admit that viruses tend to screw your system up and a clean wipe of the hard drive is the best way to remove it thoroughly.


Life is too short, make the best of it!
boo yah! Aug 11, 2006, 11:58am EDT Report Abuse
>> Re: Urgent Windows Help Pls
the problem is when i booted in safe mode, the virus scan just freeze and it rebooted... i didnt get a chance to see what virus it was.. i cant remember the virus name when i first did the scan in normal mode...

i want to wipe out the whole drive but my dad has some really impportant stuff there.. so i need to try get it out...

now i cant even get into safe mode wihtout restarting by iteslf :(

Ecosse Aug 11, 2006, 04:48pm EDT Report Abuse
>> Re: Urgent Windows Help Pls
remember that if you do manage to scan using a decent tool - turn off System Restore if it's on, this is a great home for all things buggy!

I've seen scanners find and delete viruses only to return on next boot thanks to Sys Restore.


Specs here > > > > >
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