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  Gigabyte No More - They've failed to deliver! 
 
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SuPeR Xp Oct 14, 2008, 10:47pm EDT Report Abuse
My issues? Just read bellow. This has been the absolute WORST experience I've ever encountered in regards to computers. I will no longer buy or recommend a Gigabyte product ever again. I will also post this experience on News Groups and Forums so that people may judge for themselves whether to ever buy into Gigabyte.

I want my money back or I want a complete replacement with a different model number motherboard based on the SB750 chipset. Plain and Simple. I've had enough

----------- READ BELLOW ----------

Question - 666812
From : NAME [ E-MAIL ]
Sent : 10/11/2008 02:15
Question : This was my first time I've ever purchased a Gigabyte product and it will be my LAST TIME.

It's been 5 months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ever since I've purchased this particular Gigabyte motherboard, I've had problems from day one. I've requested for a bios update to resolve several issues with this motherboard and Gigabyte failed to deliver. Finally when you do release a bios update F6B it's not only 3 months old, but it now made my system 100% worst than ever.
System hangs consistently, freezes for 3 to 5 seconds consistently over and over again in a matter of minutes at a time. There are just too many problems to list with this ridiculous motherboard.

I've updated to the latest bios off the Gigabyte website. Now my system is completely unstable and won't boot into Windows anymore. I've tried every possible technique to get Windows to load, with no luck. I also cannot save bios settings anymore for some reason, system just hangs.

I repair and build computers as a hobby and have "considerable experience" in this field. I only ask one thing, and that is to take this piece of junk I've purchased for an $expensive$ premium and replace it with a completely "NEW" sealed in a BOX SB750 based AM2+ motherboard with at least Crossfire X (GA-MA790GP-DS4H).

I've had enough with Gigabyte and with this motherboard. I don't want it fixed, I don't want it replaced, I just want my money back and/or a replacement with the above noted model motherboard. I will also be very happy to to right back to buying Asus and to pick up an Asus AM2+ based motherboard seeing I've never had a problem with Asus before.

I don't want technical advice; I've already gotten enough of it off News Groups and Forums. I am not the only person having "MAJOR" issues with this particular motherboard.

I've tolerated this nonsense ever since I purchased this motherboard several months ago. Now I've had enough.

This was my first ever purchase of a Gigabyte product, I really don't want it to be my last.

Thank you for your time and fortitude,

-------------------------------------------------------------------------------
Model Name : GA-MA790FX-DQ6
--------------------------
M/B Rev : 1.0
BIOS Ver : F5
Serial No. :
Purchase Dealer : NCIX.com
-------------------------------------------------------------------------------
VGA Brand : ATi Model : HD 4870 512MB GDDR5
CPU Brand : AMD Model : Phenom X4 9850 Speed : 2.50 GHz
Operation System : Vista 64-bit SP :
Memory Brand : Type : DDRII
Memory Size : 8GB Speed : DDR2-1066
Power Supply : 750 W

Answer - 666812
Answer : Examine all your components and attempt to test with just the bare minimal installed
- cpu along with heatsinkfan
- single stick of memory
- videocard
- single hdd and optical drive

Are there any issue when operating with these components installed?
We only offer manufacture warranty service here, if you feel the board is the issue you may send in to us for further examination, any refunds will need to be through your vendor where it was purchased from.


Question - 667853
From : NAME [ E-MAIL ]
Sent : 10/14/2008 09:18
Question : I already tried everything you suggested along with many more techniques. Like I've mentioned in my previous question, I am extremely fluent in computer technology. This particular motherboard is defective by design IMO. A bios update may resolve the issues I'm experiencing, but Gigabyte has an "Extremely" bad habit with taking ages to release bios updates for there products. It's bad enough you guys released a bios update which made my system even worst.

The vender told me Gigabyte should be releasing newer BIOS UPDATES to resolve early issues with new motherboards released, so this was my main reason why I did not take back the motherboard and so far Gigabyte has not delivered. If I new Gigabyte had problems releasing adequate bios updates for there products consistently, I would never have purchased this Gigabyte product.

Gigabyte Failed Miserably.

Anyway just like I've predicted, Gigabyte tech support is no help, I will have to take matters into my own hands and sell this junk to somebody that wants it.

I will be relaying my BAD Gigabyte experience in more than 2,500 News Groups and Technology/PC Forums and let people be the judge.

Answer - 667853
Answer : Please note that bios is not something which you can release it a day or two, it will takes weeks or months to complete the test before being able to release it. We can assist
in warranty service, but any replacement for an different model cannot be done. Please contact our service department to provide you with more details and assistant regarding your request. You can email them at ( services@gigabyte-usa.com )


From : NAME [ E-MAIL ]
Sent : 10/15/2008 05:51
Question : Thanks for your reply.

I've used Asus motherboards in the past. Asus consistently released new Bios updates in a matter of weeks/months and they continue this strong customer trend.

This was my first time I've purchased a Gigabyte product. No offence to you or anybody at Gigabyte, but I've been having problems ever since I purchased this Gigabyte motherboard.

No problem, it's a revision 1.0 based motherboard. Problems are expected, just like other new motherboards from other companies. But waiting for 5+ months for a bios update from Gigabyte is a ridiculous time frame especially when you eventually release a bios update (2 months old) and it solves absolutely nothing but more problems.

Bios updates are 100% VITAL regardless. I really think Gigabyte needs to step it up a notch and release them in a much faster pace.

I've compared an equivalent Asus based motherboard with this Gigabyte motherboard I've purchased. Both have been released about the same time. Asus has been consistently updating the bios every 1 to 3 months and just in the last 3 months (June, July & August) they've released a new bios update every month in a row. These bios updates offered many features and solved many issues. This level of service is a must.

I feel Gigabyte let me down very much which unfortunately forced me to never purchase a product that has the Gigabyte LOGO on it.

ASUS BIOS UPDATES IN A ROW: Just look how much effort Asus puts into there Bios Updates, from supporting newer CPU's to Enhancing memory compatibility etc. they have it all. Why can't Gigabyte give this level of service?
-----------------------------
M3A-MVP DELUXE BIOS
Support new CPUs. Please refer to our website at: http://support.asus.com/cpusupport/cpusupport.aspx
File Size
802.64 (KBytes) 2007/11/27 update
---------------------------------------
M3A32-MVP Deluxe BIOS 0801
1. Enable support for SLP2.0
2. Fix "Cache Mapping Cycle" item disable function fail issue.
3. Fix system failed to install Vista 64bit and Vista 32bit issue when SATA port has been set to AHCI mode
4. Add new option: "Processor-NB Frequency Multiplier"
5. Add onboard wifi control item. (For WiFi-AP model only)
6. Add AM2+ cpu down core support.
7. Fix PC probe II power fan show 0 rpm issue.
File Size
781.92 (KBytes) 2008/01/03 update
-----------------------------------------
BIOS 1002
1. Enhance WiFi device performance.
2. Fix "ESC" does not work when Quick Boot function is disabled in BIOS.
3. Fix CPU setup may show error message when using certain B3 stepping Phenom CPU.
File Size
787.42 (KBytes) 2008/03/27 update
-------------------------------------------------
1102 BIOS
1.Resolve CrashFree function fail issue.
2.Support wake up system from S1/S3/S4/S5 by external modern.
3.Support new CPUs, please refer to our CPU support list for more details: http://support.asus.com/cpusupport/cpusupport.aspx.
File Size
786.96 (KBytes) 2008/06/16 update
-------------------------------------------------
1202 BIOS for M3A32-MVP Deluxe/Wifi-AP
1.Enhance memory compatibility.
2.Down speed from 1066 to 800Mhz if there are two 1066 dimm in one channel.
File Size
787.13 (KBytes) 2008/07/22 update
------------------------------------------------
1203 BIOS for M3A32-MVP Deluxe
1.Enhance system stability when using AMD 5400+ CPU and DDR2 800Mhz memory.
2.Resolve C1E function failure problem.
3.Resolve incorrect DRAM frequency value is shown in AI-Suite.
File Size
788.69 (KBytes) 2008/08/19 update

I feel I've gotten ripped off Big Time. I should have never went with Gigabyte, should have stuck with Asus.
If you can replace my motherboard with a completely different model, then this piece of junk is going onto e-Bay for sale. Plain and Simple. I've had enough BS.

And once again, I've started to relay my experience on News Groups and Forums.
Have a good Day.


-------------------------------------------------
Custom AMD HAF 932 Red Dragon GAMING MOD!!!
http://www.techpowerup.com/gallery/2442.html
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BoT Oct 15, 2008, 12:55am EDT Report Abuse
>> Re: Gigabyte Sucks - No Joke!!!
i am sorry to here that XP. i can't speak much on gigabyte. i only bought a board once from them. it was a cheapo and it works alright. i favor asus over it anytime even thou not all my experiences with them were good. i pick the lesser of the evil.

i like this: quote .."I am extremely fluent in computer technology. This particular motherboard is defective by design...", well said.
i wouldn't be suprised if you could teach that guy a thing or two about computers.

You can either be part of the problem or be part of the solution.
Codisha - http://www.codisha.com
Reviews - http://www.codisha.com/reviews/reviews.htm
Dublin_Gunner Oct 15, 2008, 06:44am EDT Report Abuse
>> Re: Gigabyte Sucks - No Joke!!!
Send it back to where you bought it for a full refund. Problem solved.

Thats what I did with my last Gigabyte board.

Lancool PC K62
Phenom II x3 @ 3.5Ghz
4GB DDR2-800
ASUS GTX570 DirectCU II
SuPeR Xp Oct 15, 2008, 07:31am EDT Report Abuse
>> Re: Gigabyte Sucks - No Joke!!!
extremely fluent in computer technology

I didn't want to sound like a smart as* but I believe I know a thing or two about computers to draw a final conclusion this motherboard sucks and tech support sucks.

I already tried to return it back to place of purchase but its way past the 30 days.

-------------------------------------------------
Custom AMD HAF 932 Red Dragon GAMING MOD!!!
http://www.techpowerup.com/gallery/2442.html
Dublin_Gunner Oct 15, 2008, 07:46am EDT Report Abuse
>> Re: Gigabyte Sucks - No Joke!!!
Super XP said:
extremely fluent in computer technology

I didn't want to sound like a smart as* but I believe I know a thing or two about computers to draw a final conclusion this motherboard sucks and tech support sucks.

I already tried to return it back to place of purchase but its way past the 30 days.


Never mind the 30 days. The products doesnt, and has never worked as intended, therefore the 30 day money back crap that the particular retailer has doesnt matter. You should check your sale of goods legislation.

Here, if a product is not fit for the purpose for which it was sold, you're entitled to a full refund.

Lancool PC K62
Phenom II x3 @ 3.5Ghz
4GB DDR2-800
ASUS GTX570 DirectCU II
GtoX (capt Guns) Oct 15, 2008, 12:13pm EDT Report Abuse
>> Re: Gigabyte Sucks - No Joke!!!
yea seriously, even here in sweden, the laws are very picky and usually end up being on the consumers side.. we might have the 30day money back guarantee, but we definetly get the usual 1-2 year warranty, and even so, u should ask for at least credit to use in the store? get some more money to pay the difference and get a new motherboard..

Main Rig--- 2700k @ 3.7ghz ,Scythe Samurai ZZ @ 54c load ASUS DCII GTX570 780mhz@64c load, P8P67-m Pro, 2x4gb xms3 1333mhz, 128gb SSD + 4x500gb lagring, OCZ Modxstream Pro 600watt, In-win Dragon Slayer 140mm+120+96mm,120mm
Dublin_Gunner Oct 15, 2008, 12:20pm EDT Report Abuse
>> Re: Gigabyte Sucks - No Joke!!!
GtoX (capt Guns) said:
u should ask for at least credit to use in the store? get some more money to pay the difference and get a new motherboard..


I was going to say the same thing!

Lancool PC K62
Phenom II x3 @ 3.5Ghz
4GB DDR2-800
ASUS GTX570 DirectCU II
SuPeR Xp Oct 15, 2008, 09:25pm EDT Report Abuse
>> Re: Gigabyte Sucks - No Joke!!!
Thanks for the info guys, I will contact http://ncix.com/ for a refund once again.

-------------------------------------------------
Custom AMD HAF 932 Red Dragon GAMING MOD!!!
http://www.techpowerup.com/gallery/2442.html
SuPeR Xp Oct 15, 2008, 09:43pm EDT Report Abuse
>> Re: Gigabyte Sucks - No Joke!!!
DublinGunner said:
GtoX (capt Guns) said:
u should ask for at least credit to use in the store? get some more money to pay the difference and get a new motherboard..


I was going to say the same thing!

I've just sent them an e-mail to the service department for a credit. I also resited the "Sale of Goods Legislation."

Now I wait. 8)

-------------------------------------------------
Custom AMD HAF 932 Red Dragon GAMING MOD!!!
http://www.techpowerup.com/gallery/2442.html
G. G. Oct 17, 2008, 05:29am EDT Report Abuse
>> Re: Gigabyte Sucks - No Joke!!!
SuperXP,

sorry to here you are having a very difficult time with your first Gigabyte product.... :(


But I wanted to add that so far I have only purchase one Gigabyte motherboard (Intel based, socket 478, Micro ATX) for which is still going strong today 3yrs running. From what I can remember, the original install was a breeze and everything on the motherboard works, even up to today.

Currently, I am in Arizona visiting my brother. While I am here, I am helping him build two new systems, one for him and one for his wife. Guess what? Both system's motherboards are by Gigabyte GA-EP45-DS3L (Intel based mb with P45 chipset). By the way, this was from my own recommendation. So far, both build, the motherboards are doing great. The only issue I am having is that I think I have a stick that is bad/questionable on my brother's system.... I currently doing some troubleshooting by moving memory around... he has 4gb of Kingston HyperX (4 x 1). But this is no fault of the motherboard. Just luck of the draw on the memory.


So for me, I now have had experiences with 3 Gigabyte motherboards and so far that experience has been very good. When I go to build my system, I will be getting a Gigabyte motherboard for myself.


I know this doesnt help you in your situation...... but I just wanted to pass along that it's not all doom and gloom, well at least not for me... on the other hand..... I may have a different opinion when it comes time for me to build one using a Gigabyte mb.... lol


best of luck...

---------------------------------------------------------------------------------------------------------------------

-
Plug & Play Oct 17, 2008, 06:52am EDT Report Abuse
>> Re: Gigabyte Sucks - No Joke!!!
Well guys sorry to burst the bubble here but the law (Ireland) states that,

if the goods are not fit for the purpose they were intended for by way of fault or manufactuer error (in this case fault) then SUPER XP is entitled to a repair or replacement first which is at the sellers discretion.... not a refund. If it is returned and faulty again ONLY THEN IS HE ENTITLED TO A REFUND.

Basically you have got to give them the option to fix the item first, getting back to motherboards, I have had 2 so called "high end" gigabyte boards the latest one DQ6 P35 chipset and they were very bad. I do not like the brand and its obvious the the tech support is worse then creative labs!!!!! And that is saying something.

Asus might be exspensive but you do get what you pay for....even if the Asus website is TERRIBLE!

i5 2500K @ 4.8Ghz- Corsiar H50 WaterCooler- Coolermaster Realpower 1000w- Asus P8P67 Deluxe - Asus 6990 4GB - 8GB Corsair DDR3 2000Mhz - X-Fi Sound - 7.1 Surround Speakers - BenQ 24" TFT - G9x Mouse- G19 Keyboard
SuPeR Xp Oct 17, 2008, 12:29pm EDT Report Abuse
>> Re: Gigabyte No More - They've failed to deliver!
I am in contact with the retailer. I may get a store credit any day now. Thanks for the input guys.

But I now think the SB600 is to blame and/or Gigabytes poor implementation of it.

-------------------------------------------------
Custom AMD HAF 932 Red Dragon GAMING MOD!!!
http://www.techpowerup.com/gallery/2442.html
Liquid Shadow Oct 17, 2008, 01:37pm EDT Report Abuse
>> Re: Gigabyte No More - They've failed to deliver!
I would have to agree with G.G.

I used a Gigabyte mobo in my parents' computer, and it's been running 5 years strong, and I also have a Gigabyte mobo in my own rig, which has been running for 4 years without problems. I have also used Gigabyte mobos in builds for friends. I would not hesitate to get a Gigabyte mobo for my future build.



--------------------------------------------------------------
ADK 1Q AR Laptop
Core i5 520M | 4GB RAM | ATI HD4570
Oct 17, 2008, 02:09pm EDT Report Abuse
>> Re: Gigabyte No More - They've failed to deliver!
I had 3 different Gigabyte boards during the glorious Socket A days, all were champs. Two got sold, and one of the poor bastards got fried by a dying Antec PSU ... >:-[ Can't blame that on Gigabyte though. :)

Since selling the last Gigabyte board in 2004, the only other motherboard I've had since (for my computer anyway) is this 939 DFI board, with which I am nearing a 3-year anniversary ... <3

But sadly ... the heyday of Socket 939 is behind us. :(

Meats_Of_Evil Oct 17, 2008, 03:16pm EDT Report Abuse
>> Re: Gigabyte No More - They've failed to deliver!
I've bought 2 Gigabytes motherboards one was a 478 socket motherboard and it performed very good and no stability issues, the driver cd was also very easy since the process was automated even after the restarts, the other one was a P35 motherboard which was very well priced and has been rock stable since installation. I guess you ha dthe rotten luck on buying a very bad one.

-------------------------------------------------------------------------------------------------------------------------
Everything I write is Sarcasm.
SuPeR Xp Oct 17, 2008, 04:26pm EDT Report Abuse
>> Re: Gigabyte No More - They've failed to deliver!
Well for me I will never touch a Gigabyte based motherboard ever again. I'll stick with first DFI and next Asus.

-------------------------------------------------
Custom AMD HAF 932 Red Dragon GAMING MOD!!!
http://www.techpowerup.com/gallery/2442.html
Suspended User Oct 17, 2008, 04:57pm EDT Report Abuse
>> Re: Gigabyte No More - They've failed to deliver!
I have an old Socket 754 gigabyte mobo thats now 5 years old and performs very well, especially in overclocking ( socket 754 was always good for that IMO ).

But for mobos, I will always stick with MSI and Asus.

SuPeR Xp Oct 17, 2008, 05:51pm EDT Report Abuse
>> Re: Gigabyte No More - They've failed to deliver!
The only way I buy another Gigabyte motherboard is if they give me a guaranteed replacement for at least 6 months.

-------------------------------------------------
Custom AMD HAF 932 Red Dragon GAMING MOD!!!
http://www.techpowerup.com/gallery/2442.html
Restring Nov 08, 2008, 08:47pm EST Report Abuse
>> Re: Gigabyte No More - They've failed to deliver!
I'm in the middle of a warranty repair refusal by Giga-Junk right now. I have a GA-P35-DS3R which choked after ~10 months. After testing every piece of attached hardware on another computer, I sent the board back (to California) for repair. They updated the BIOS from F11 to F12, said nothing was wrong with the board, and returned it to me. I reassembled the board/computer, and it was still screwed up. Calling them back just got me a string of lies about sending me another RMA# (among other things). Giga-Junk never sent the RMA# but said they did when I called (3 times), and now they are ignoring my emails.

The moral of my sad little story is the title of this thread: "Gigabyte No More - They've Failed to Deliver". Live and learn................

I have since filed complaints with the FTC and my state AG's Office.

Gerritt Nov 08, 2008, 09:29pm EST Report Abuse
>> Re: Gigabyte No More - They've failed to deliver!
Back in the days when I was a VAR we had an order for approx 500 custom built systems.
We ordered 3 each Gigabyte, ASUS, Supermicro, Tyan and DFI boards with approximately the same specifications.
2 of the 3 Gigabyte boards were DOA, the other one failed under the stress test.
The stress test was to run the systems under load (100%) for 6 hours at an ambient tempurature of 95-100F (the units were to be mixed between office, warehouse and industrial floor locations that may or may not have operational AC in Florida).
All three ASUS boards worked and passed the stress test, but for some reason could not support the specified memory configuration.
The SuperMicro and Tyans all worked passed and had no configuration issues.
1 of the 3 DFI boards was DOA (upon examination it appeared to be a manufacturing defect (cold solder joint on a voltage regulator)), the other two passed the stress test with flying colors and no incompatibilities.
We requested pricing from SuperMicro and Tyan, and both were competative, but only Tyan could fill the order on time out of available US stock, so thats who we went with.

During the 5 year contract period we had zero board failures after implementation, and of the 500 ordered only 2 were DOA.

Now you may be asking yourself why I don't suggest Tyan or Supermicro boards more often here at HWA? It is due to the fact that they are usually a bit slower in releasing new products on newer technologies. They DO spend a lot of time on their QC and ensuring a good design, but due to that are rarely if ever on the leading edge speed wise.

I still use Tyan and SuperMicro MBs in my multiprocessor Workstation and Homebrew Server builds due to the system stability, the same reason I recommended PS/2s and OS/2 for the scientific community clientelle that we had.

I'm also a big, big FAN of fanless designs with proper chassis airflow. These are much better than depending on a tiny buzzing sleave bearing fan that cost 12c and can fry your system if it fails.

DFI is a good inexpensive product for a hobbyist and is actually more flexible than ASUS, but I feel that the ASUS reliability and flexibility is more balanced.




Ad Astra Per Aspera
(A rough road leads to the Stars)
We all know what we know, and everyone else knows we are wrong.
System Specifications in BIO
SuPeR Xp Nov 09, 2008, 12:47am EST Report Abuse
>> Re: Gigabyte No More - They've failed to deliver!

-------------------------------------------------
Custom AMD HAF 932 Red Dragon GAMING MOD!!!
http://www.techpowerup.com/gallery/2442.html

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